Elizabeth Reyes | Page 4

What my business partner & I thought was going to be a good experience in servicing our Pathfinder has turned out to be a very disappointing experience in many ways. We are STILL trying to get someone to good experience in servicing our Pathfinder has turned out to be a very disappointing experience in many ways. We are STILL trying to get someone to return the multiple phone calls & text messages we've been leaving for David Campos; Manager of the Service Department, whom we've been told is the ONLY person to contact, but whom we've been told by multiple employees has been in & out due to family issues. If David is not in & he is the ONLY person we are told to contact, who else can help us get our service issues resolved? We have left messages on other employee's voicemail as well & NO ONE has returned our messages. Our vehicle was either mis-diagnosed in the first place OR the parts used to repair it are faulty in some way as there is still a major issue with the FUEL system. When The Fuel gauge says somewhere between 1/4- 1/2 tank it actually has NO gas, although we were told that the gauges were reset when the fuel tank was pulled to install the new Fuel Sending Unit/Fuel Pump/Fuel filter which we are told is an all-in-one assembly. We were told that replacing this would solve the problem the vehicle was experiencing & that it did not need anything else in order to perform as designed. The issue quickly returned shortly after that initial repair & we had a VERY difficult time in reaching anyone there, having anyone return a call or text even though one of us started Texting Jimmy, our service advisor right after we left the dealership that day,& multiple times for over a week thereafter. * The car was just filled FULL of gas right before we brought it to you & were told it would be returned to us that way as well as being washed & neither of those things we're done, even though you advertise on your website that all cars serviced will be returned clean. We also drove directly to a gas station where it was necessary for us to put gas in the tank to make it home. It took the FULL tank of over $80, so it did not get any fuel replaced like we were told it had. :-( We were told to bring the car back in but the day would could bring it David was out of the office so we need did get to meet in person. This time we were told that in the First diagnosis, they 'missed' that our Air Intake valve was cracked and needed to be replaced & that this issue could also be causing the same or similar issues/symptoms as the Fuel Sending Unit assembly that was just replaced. We were told that the Air iNtake Valve was 'DISCONTINUED' by Nissan & that we would need to locate a different mechanic as well as the part aftermarket & have that person replace it as it was still considered unsafe to drive the vehicle in its current condition. We spent a very sizable amount of money on that Fuel Sending unit assembly & felt it was necessary based on what we were told by your service department at that time- that it was in fact that part/parts & issue & that was the ONLY issue that was found, & that would make the vehicle be performing as designed if we had that work done. Imagine our dismay & disappointment when we were told that you found another issue missed the 1st time & that after spending over $1800 +time away from work, trips back & forth from where we live in Santa Monica, fuel for our suv & the loaner vehicle that we still had to find another mechanic & have that 2nd issue fixed. The vehicle has NOT been fixed correctly. It is STILL experiencing Fuel issues, fuel gauge displaying it has gas when it does NOT. Because of this we've found ourselves stranded on more than one occasion and having to call AAA to come help us. First occasion they brought us a new premium battery to install & told us that in that FIRST Initial inspection the dealership did on our suv they could've caught that the battery needed to be replaced. * That could've been ONE reason why the vehicle was stuttering when approaching stop signs/lights & loosing power we told you about. AAA had to bring us FUEL. More

by Etherealecogirl Verified Customer Verified Customer

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Very good customer service. I always take my car there for service. Would highly recommend them. I always take my car there for service. Would highly recommend them. More

by Shavonf Verified Customer Verified Customer

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The service representative for my appointment was argumentative and did not follow my request nor her supervisors when it came to my service communication protocol requested. Had to deal with manage argumentative and did not follow my request nor her supervisors when it came to my service communication protocol requested. Had to deal with management and service technician directly because of her constant disregard of my request and her attitude. I've been coming to Nissan Torrance since 2018, but due to the lack of qualified service representatives they are no longer my service provider of choice and nor do I recommend them anymore. I do have hope for improvement because of the current Service Manager David Campos and Operations Manager Jonathan Ong. More

by SENECADWHITE Verified Customer Verified Customer

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This dealership is giving an awesome service to its customer. In my 6 years of having my car serviced, my purchase of another car from this dealership, everything is exceptional. I recommend people to customer. In my 6 years of having my car serviced, my purchase of another car from this dealership, everything is exceptional. I recommend people to patronize nissan of torrance. More

by DRAGON16WESTWOOD Verified Customer Verified Customer

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I show up without an appt. , But it was no problem. They changa my oil and rotate tires . Costumer services been always good. , But it was no problem. They changa my oil and rotate tires . Costumer services been always good. More

by FYMADRIGAL Verified Customer Verified Customer

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Very helpful and accomodating excellent experience in handling financing for a very challenging credit score of a customer handling financing for a very challenging credit score of a customer More

by DRAGON16WESTWOOD Verified Customer Verified Customer

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Nissan provided us with great service. My car was repaired quickly and they kept me updated. My car was repaired quickly and they kept me updated. More

by JMONGE0 Verified Customer Verified Customer

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The Servise is excellent. The maintenance on time good they call was excelente. The employed very profesional for all the vest The maintenance on time good they call was excelente. The employed very profesional for all the vest More

by nervy.noguera Verified Customer Verified Customer

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Great service, my service advisor is amazing at communicating. Before we left for a family road trip to mammoth she made sure our recalls and our service was completed in one day. Excellent custome communicating. Before we left for a family road trip to mammoth she made sure our recalls and our service was completed in one day. Excellent customer service from booking the call to picking up the car. More

by MATT_ALBA Verified Customer Verified Customer

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Friendly and efficient service . It is obvious the people working there take pride in their job and care about the customers! It is obvious the people working there take pride in their job and care about the customers! More

by Stacey Verified Customer Verified Customer

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