Elizabeth Reyes | Page 3

Nissan of Torrance responded

Hello Baltazar, we are so pleased you enjoyed your visit to Nissan of Torrance! We're looking forward to your next visit with us! Kind Regards, Elizabeth Reyes Customer Relations Manager

Nissan of Torrance responded

Hello, we are truly sorry for the inconvenience caused by the issue with your color of preference not being available. Perhaps at some point we did have it and sold it as you made your way to our store. Once again, we apologize for the inconvenience caused by this. If there is any way I can assist in turning your experience around, please contact me at 310-536-4000 x2249. Kind Regards, Elizabeth Reyes Customer Relations Manager

Nissan of Torrance responded

Hello Albert, thank you for your kind review; we are happy to pass along your comments to the team here at Nissan of Torrance! If you have any further questions, please don't hesitate to reach out! Kind Regards, Elizabeth Reyes Customer Relations Manager

Nissan of Torrance responded

Hello Jasmin and Kevin, I am truly sorry you feel so poorly about our team; however, our team did nothing unethical, we simply charged you for a diagnostic fee which is very standard in the automotive industry. I will copy and paste the same responses I provided during our conversations via text. I understand that in today's economy every dollar counts, especially when you have a family to support. Your feelings are valid, and I appreciate the opportunity to address them. When it comes to diags, its important to recognize that different service providers offer varying levels of expertise and thoroughness. While Auto Zone may provide free diag services these typically involve basic checks using standard code readers. In contrast, our diag fee covers comprehensive evaluation performed by trained techs who identify issues accurately. May I add that the diag fee is applied toward repair needed if the customer decides to move forward at the time of visit . We strive to provide value through our services, which not only include diags but also recommendations for repairs based on your vehicle's specific needs. I genuinely empathize with your situation regarding your economic challenges, as many of us are phased with the same issues. Our team is always willing to work together and find a solutions that may better fit our customers needs or budgets. You stated that your were charged for windshield wiper replacement as the diag fee wasn't applied toward that so just to clarify the windshield wipers are not part of the diagnostic fee that is considered a ware and tear item. I understand that unexpected charges can be frustrating especially when you are already experiencing issue with your vehicle. I asked you to elaborate because your feedback is important to us. The diag fee is a standard practice it cover's the techs time and expertise to identify specific issues with your vehicle. When I asked you to elaborate it wasn't meant to dismiss your feeling but rather to gain a better understanding of what went wrong from your perspective. Best of luck to you and take care! Kind Regards, Elizabeth Reyes Customer Relations Manager

Nissan of Torrance responded

Hello, we're so glad that we were able to go above and beyond your expectations! We appreciate your business and referrals. Kind Regards, Elizabeth Reyes Customer Relations Manager

Nissan of Torrance responded

Hello Sheila, thank you for your kind words regarding your experience with Richard. We feel lucky to have a team member like Richard on our team. It is feedback like yours that keeps us all so motivated. Our team at Nissan of Torrance looks forward to your next visit. Take care! Kind Regards, Elizabeth Reyes Customer Relations Manager

Nissan of Torrance responded

Hello Thea, we're so glad that we were able to go above and beyond your expectations! Thank you again for letting our team know how we did! We look forward to helping again in the future. Take care! Kind Regards, Elizabeth Reyes Customer Relations Manager

Nissan of Torrance responded

Congratulations on your brand-new Nissan Rogue and welcome to the Nissan of Torrance family! Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day! Kind Regards, Elizabeth Reyes Customer Relations Manager

Nissan of Torrance responded

Hi Dave, we are very happy to have provided you with such a positive experience! We look forward to your next visit! Take care! Kind Regards, Elizabeth Reyes Customer Relations Manager

Nissan of Torrance responded

Hello Damian, we're happy you found our staff to be so supportive during your experience here at Nissan of Torrance. We look forward to your next visit! Take care! Kind Regards, Elizabeth Reyes Customer Relations Manager