Elizabeth Reyes
Elizabeth Reyes at Nissan of Torrance
Refer Me

Elizabeth Reyes | Page 9

Customer Relations Manager

Nissan of Torrance

20550 Hawthorne Blvd
Torrance, CA 90503

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4.6
113 Reviews

Dealership Experience

5 yrs, 1 mo

Languages Spoken

English English

Spanish Spanish

4.6

113 Reviews

Write a Review

113 Reviews of Elizabeth Reyes

September 30, 2020

Dealership Rating
Employee Rating

I’m still getting rejection letters because of one of your salesman when I let him see what an upgrade would look like. Was only for Nissan, but he put it out there everywhere. I got 10 rejection letters More

by SHEDRICKFERLINDA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Oct 02, 2020

Nissan of Torrance responded

We are extremely sorry to hear about your experience. We would like to get a better understanding; f you are willing to elaborate, we would love to help. My contact information is 310-536-4000 x2249 or for a quicker response contact me at ereyes@ntnissan.com. I truly look forward to resolving this with you. Kind Regards, Elizabeth Reyes Customer Relations Manager

September 30, 2020

Dealership Rating
Employee Rating

Great service and great location, but depending what type of service is being done on your vehicle, could mean a very expensive repair bill, or an acceptable repair bill. Major repairs will ruin many househo More

by FOUR17PC
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Chris

Oct 03, 2020

Nissan of Torrance responded

Hi , we are very happy to have provided you with such a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you. Thank you again for the great review! Kind Regards, Elizabeth Reyes Customer Relations Manager

September 30, 2020

Dealership Rating
Employee Rating

Great customer service, people are friendly. True to their word. Honest! Glad to take my Nissan rouge to get service at Nissan of Torrance. Awesome More

by JUANGARCIA336
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Claudio Guitierrez

Oct 03, 2020

Nissan of Torrance responded

Hello Juan, Thank you for taking the time to let us know how we did. We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help! We look forward to your next visit! Take care! Kind Regards, Elizabeth Reyes Customer Relations Manager

September 30, 2020

Dealership Rating
Employee Rating

Excellent service. There is a time when you really need good people and good coffee. This place has both. Hope my car doesn't break down again but if it does ik im in safe hands. More

by TAZWILLIAMS83
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Oct 02, 2020

Nissan of Torrance responded

Hello William, Thank you for taking the time to provide us with such excellent feedback. We are so happy that our team provided excellent customer service, and glad the coffee was the bonus. If you are ever in need of further assistance we are always happy to help. Kind Regards, Elizabeth Reyes Customer Relations Manager

September 27, 2020

Dealership Rating
Employee Rating

I come here often to have routine maintenance performed on my car. There’s always something... On today’s visit I paid for the oil change and tire rotation “special” and they forgot to rotate my tires. Mos More

by RODRIGUEZZ.DIANA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Oct 13, 2020

Nissan of Torrance responded

Hello Diana, thank you for bringing this matter to our attention. We regret that you had a negative experience. We will use your comments to refine our efforts to ensure this issue does not happen again. Kind Regards, Elizabeth Reyes Customer Relations Manager

September 24, 2020

Dealership Rating
Employee Rating

Very welcoming and took the time to get to know me. Took the time to figure out my situation and get me into the exact car that I wanted. I love it!!! More

by Stephalrod20
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: David

Sep 24, 2020

Nissan of Torrance responded

Hello Steph, Thank you for taking the time to tell us about your excellent car buying experience. We are so happy to welcome you to the Nissan of Torrance family! If you are ever in need of assistance we are always happy to help. Thank you for your business! Take care! Kind Regards, Elizabeth Reyes Customer Relations Manager

September 24, 2020

Dealership Rating
Employee Rating

Every time I make an appointment for an oil change it takes a minimum of 2 1/2 hrs wait time. Why make an appointment? More

by JED2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Sep 24, 2020

Nissan of Torrance responded

Hello, We are very sorry to hear about your experience. We are sorry that the time of completion wasn't fulfilled. It is unfortunate that our team over promised and under delivered. Our goal is to provide top quality service and we are sorry this visit was not the case. I will make sure to speak on this topic during our next service meeting, as it is extremely important. Thank you for your sincere feedback, we will make sure to use your comments to improve the quality of our service. If we can do anything to make up for the negative experience, please contact us at ereyes@ntnissan.com. Look forward to turning your experience around. Kind Regards, Elizabeth Reyes Customer Relations Manager

September 23, 2020

Dealership Rating
Employee Rating

Great customer service , any questions I had ,service advisor: Jordan blas had the answers . Wanted to say thank u and I appreciate the service . Vehicle was ready for me as promised . Nissan will be my More

by JANNETHMENARD20
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Jordan blas

Sep 24, 2020

Nissan of Torrance responded

Hello Janneth, Thank you for your kind review; we are happy to pass along your comments to the team here at Nissan Of Torrance! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day! Kind Regards, Elizabeth Reyes Customer Relations Manager

September 22, 2020

Dealership Rating
Employee Rating

I only had one issue with a service writer that tried to sell me front and rear brakes that I didn't need - I took the front wheels off at home and had plenty of pad left. Get a second price/opinion from an More

by Working Class Hero
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Mitch Quintana

Sep 24, 2020

Nissan of Torrance responded

Hello, thank you for taking the time to tell us about your recent service visit. We are disappointed to hear that you had trouble communicating with your Advisor, and getting a ride from Uber. We were using Uber to make transportation for our customers convenient, however we found that Uber was cancelling rides and not alerting us. We are now using Lyft as they have proved to be a lot more efficient. We apologize for the trouble that it caused. We understand how frustrating trying to get a hold of your Advisor must have been, we are working on a more efficient method as we understand how important communication is. In regards to the Multi point inspection with recommendations, there are items checked off in Green, yellow and red; green means all passed, yellow are items that will need attention, and red means immediate attention. The Technicians job is just to inform the customer of their findings, it is definitely up to the customer to perform the work or decline. If you have further comments or questions, please feel free to reach out we are always happy to help. Take care! Kind Regards, Elizabeth Reyes Customer Relations Manager

September 21, 2020

Dealership Rating
Employee Rating

It was very organized, clean with a very professional Staff every step of the service call. I would recommend this dealership to friends and family. More

by IGGYWINE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Jordan service rep

Sep 23, 2020

Nissan of Torrance responded

Hello, we're happy to hear you had such a positive experience with our team! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day! Kind Regards, Elizabeth Reye Customer Relations Manager

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