Elizabeth Williams

Very prompt, pulled in no appointment with battery problem. They got me checked in and said they would text me with a diagnosis. Next morning truck was done with only needing a software update. problem. They got me checked in and said they would text me with a diagnosis. Next morning truck was done with only needing a software update. More

by dave.heitman Verified Customer Verified Customer

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Elizabeth was very helpful. She helped me understand the recall process. When I texted, she responded immediately. She helped me understand the recall process. When I texted, she responded immediately. More

by CRAIG.A.ROY Verified Customer Verified Customer

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We bring in 2 of our daily drivers to be serviced by the dealership. We normally have very good service and no complaints even when we have a long wait time. My last visit with Elizabeth she was training so dealership. We normally have very good service and no complaints even when we have a long wait time. My last visit with Elizabeth she was training someone which was not the problem. My problem was her infatuation with my Challenger, and the fact she drove it. It got washed which I did not request but was still dirty (I currently have to drive through heavy road construction to and from work. Hence, I haven't bothered washing it) and my paddle shifters had been activated which I purposely keep turned off and my sport mode screen was pulled up on the infotainment screen when I got in. Why? I came in for an oil change and tire rotation. More

by BEURMANK Verified Customer Verified Customer

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Elizabeth was fantastic! I was in and out in less than one hour! Thank you! I was in and out in less than one hour! Thank you! More

by SIGN2ME2 Verified Customer Verified Customer

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The staff here is always friendly, polite, and helpful with anything and everything I might need. Josh & Tyler are great guys and extremely knowledgeable about what they are doing for the company. Also if with anything and everything I might need. Josh & Tyler are great guys and extremely knowledgeable about what they are doing for the company. Also if you’re looking to grab a new or used car they’ve got people who will handle your every need on that side in Bobby & Dean, definitely would recommend friends and family to these guys! More

by hawkeyestate10 Verified Customer Verified Customer

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The service team was super friendly and helpful when I went in to get my oils changed! I was in and out. went in to get my oils changed! I was in and out. More

by ccarnes64 Verified Customer Verified Customer

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After three visits to this dealership for an oil change, I can assure you that we will not be returning. This experience was by far the worst. Apparently, making an appointment does not mean anything. We we I can assure you that we will not be returning. This experience was by far the worst. Apparently, making an appointment does not mean anything. We were greeted like we were an inconvenience. The service advisor, Jared, had attitude from the beginning. After 1 1/2 hours and no update on my phone, I went to inquire how much longer. Jared said “this one” and pointed to paperwork laying on the desk. He said “it just got done” very defensively. We waited another fifteen minutes and I went to the cashier to ask if we could get checked out. She went out to check with Jared who was now helping other people. She never came back. We went out to Jared’s desk again and he checked us out. He was defensive about the fact that an oil change takes at least an hour and a half, there were two people ahead of us and they have a list of things to check. Very disappointed in the attitude and lack of customer service. Although the visit was comped, which was not expected, we will not be returning. More

by MCOLASUONNO Verified Customer Verified Customer

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I will never buy a car from this dealership ever again. I will never get a vehicle serviced at this dealership again. I will never get a vehicle serviced at this dealership again. More

by MARLER.BERNARD Verified Customer Verified Customer

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Went in for a simple tire rotation and to look at my tire spouts quoted 130 dollars and 3 hour pick up time had my car for three days and left with 2000 unapproved bill still don’t know that i was charged co spouts quoted 130 dollars and 3 hour pick up time had my car for three days and left with 2000 unapproved bill still don’t know that i was charged correctly. Was given no clarification why i had to pay for something that was not approved for 2000 dollars. Had to harass them for two days just to get the result from my purchase and all they did was say that they could just give us a free oil change which is roughly 100 bucks. Very unhappy with my service. The service worker rebecca was new and clearly not ready to be on her own, Elizabeth tried to step in and help but it was already so far down and the service had already been done More

by JACQNJOSH Verified Customer Verified Customer

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Only place I would ever take my Challenger for repairs, oil change and auto parts in Olathe Kansas. oil change and auto parts in Olathe Kansas. More

by ALBERTLAW52 Verified Customer Verified Customer

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