Ella Felz

Biggers Mazda responded

Thank you for taking the time to share your detailed feedback. We sincerely apologize for the confusion and inconvenience caused by the incorrect video, the audio quality, and the multiple callbacks needed to obtain the diagnostic information. We understand how frustrating it was to have to make several follow-up calls, especially when the diagnostic paperwork could have been provided to you before you left. Your feedback is valuable, and we’ll be sharing it with our team to help improve our communication and ensure we provide complete and clear information from the start. We appreciate your patience and the opportunity to serve you.

Biggers Mazda responded

Thank you so much for your wonderful 5-star review! We're thrilled to hear that you've consistently had great experiences with our team and are happy with the quality of our work. Your continued trust and support mean a great deal to us. We truly appreciate you choosing Biggers Mazda and look forward to serving you again for many visits to come!

Biggers Mazda responded

We’re so glad you enjoyed our waiting area and found our team polite and welcoming—that comfort and hospitality are very important to us. It’s also great to hear you loved the inspection video; we’re proud to offer that extra level of transparency and communication. Tina and Ella will really appreciate your kind words! Thank you again for choosing Biggers Mazda. We look forward to seeing you at your next visit! 🚗