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Alex Heinzl
Alex Heinzl at Biggers Mazda

Alex Heinzl

Service Advisor

Biggers Mazda

2100 N. Randall Road
Elgin, IL 60124

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4.1
7 Reviews
4.1

7 Reviews

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7 Reviews of Alex Heinzl

July 02, 2026

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Employee Rating

I had a 7am appt and walk in the doors at 656 and was given attitude and told they do not open at 7. If you do not want customers arriving right when you open I would suggest not allowing appts the same More

by sabrina.sebastian89
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Recommend Dealer
Yes
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Jul 02, 2026

Biggers Mazda responded

Thank you for taking the time to share your feedback. We're sorry to hear about your experience when arriving for your 7:00 a.m. appointment. We understand how frustrating it would be to arrive on time and not feel welcomed. Our goal is to provide every guest with a friendly and professional experience from the moment they arrive, and it sounds like we missed the mark. We apologize for the confusion and appreciate your feedback, as it helps us improve both our scheduling process and the way we greet our customers. Thank you for giving us the opportunity to learn from your experience, and we hope to provide you with the level of service you expect and deserve during your next visit.

June 30, 2026

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Great people and they do quality work! We've never had a bad experience, here. More

by MICHAELSANFORD75
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Service Time
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Recommend Dealer
Yes

Other Employees Tagged: Logan Demel, Sabastian Nava, Tina Nikolov, Steve Durec, Andrew Chmiola, Daniel Bucio, Ella Felz, Mason Kindgren, Lukas Lazauskas

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Jun 30, 2026

Biggers Mazda responded

Thank you so much for your wonderful 5-star review! We're thrilled to hear that you've consistently had great experiences with our team and are happy with the quality of our work. Your continued trust and support mean a great deal to us. We truly appreciate you choosing Biggers Mazda and look forward to serving you again for many visits to come!

June 27, 2026

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Rude and condescending. Talked to him normally but didn’t care about our situation. Dealing with corporate instead cause apparently he doesn’t read bulletins and secondary p More

by rnadiaz2
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Workmanship
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Service Communication
Recommend Dealer
No
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Jun 30, 2026

Biggers Mazda responded

Thank you for taking the time to share your feedback. We're sorry to hear about your experience and regret that you felt your concerns were not handled with the level of care and professionalism you deserve. We understand how frustrating it can be to deal with vehicle issues, especially when they involve related concerns after an engine failure. Your comments are important to us, and we appreciate you bringing them to our attention. We value your feedback and the opportunity to improve.

June 13, 2026

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Everyone was very professional followed up on any questions. I have an issue with an expensive repair and it was explained to me thoroughly.Bb More

by karenpecucci
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Recommend Dealer
Yes
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Jun 15, 2026

Biggers Mazda responded

Thank you for the kind words. Have a Great Day.

June 11, 2026

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Attentive and thoughtful service writer's. Alex went out of his way and service was superior beyond expectation More

by ericamcafee44
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Recommend Dealer
Yes
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Jun 12, 2026

Biggers Mazda responded

Thank you for the positive review. Have a Great Day.

June 03, 2026

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The service center was fast and friendly. When we arrived we received a loaner car upon arrival. More

by jam3265
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Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Ron Liszka

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Jun 24, 2026

Biggers Mazda responded

Thank you for the 5-star review! We’re happy to hear you had a fast and friendly experience with our service center. It’s great to know the loaner vehicle helped make your visit more convenient as well. We truly appreciate your business and look forward to serving you again at Biggers Mazda!

May 31, 2026

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Always very polite and thorough. Explain clearly and follow through as promised. I’ve been a Biggers Mazda Fan for 10 plus years. More

by gussiejane8
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Workmanship
Service Time
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Recommend Dealer
Yes

Other Employees Tagged: Logan Demel, Sabastian Nava

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May 31, 2026

Biggers Mazda responded

Thank you for the kind words. Have a great day.

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