Alex Heinzl
Alex Heinzl at Biggers Mazda

Alex Heinzl

Service Advisor

Biggers Mazda

2100 N. Randall Road
Elgin, IL 60124

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4.5
24 Reviews
4.5

24 Reviews

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24 Reviews of Alex Heinzl

October 19, 2026

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Employee Rating

Logan Demel and the Biggers Mazda Service team were very helpful and informative in keeping me updated on the status of my vehicle! I would also give kudos to whomever is responding to the online service po More

by Tom M.
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Logan Demel

Oct 19, 2026

Biggers Mazda responded

Thank you, Tom, for the fantastic review! We're glad Logan and our entire Biggers Mazda Service team kept you informed and made the process smooth from start to finish. We especially appreciate you recognizing our online service communication team! Keeping our customers updated and making service convenient is a priority for us. Thank you for trusting Biggers Mazda with your vehicle. We look forward to seeing you again.

October 17, 2026

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Always a great experience. Great communication and they provide you with a video inspection. Logan was great to deal with ! More

by underthesea73
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Recommend Dealer
Yes

Other Employees Tagged: Logan Demel, Lukas Lazauskas

Oct 17, 2026

Biggers Mazda responded

Thank you for the wonderful 5-star review! We’re so glad to hear that you consistently have a great experience with our service department. Clear communication and our video inspections are important parts of keeping our customers informed and confident about their vehicle’s care. We’re especially happy to hear that Logan made your visit a positive one! We truly appreciate your continued trust and loyalty to Biggers and look forward to serving you again!

October 07, 2026

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Top notch job, as usual. Better service than my Porsche dealer. Special mention to Service Adviser Alex Heinz’s. Great guy! Thanks! More

by doublebmw
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Recommend Dealer
Yes
Oct 08, 2026

Biggers Mazda responded

Thank you for the fantastic 5-star review! We’re thrilled to hear that our team continues to provide top-notch service and consistently exceeds your expectations. We especially appreciate your kind words about Alex Heinz and will be sure to share your praise with him. Your continued trust and loyalty mean a lot to us. Thank you for choosing Biggers—we look forward to providing another great experience on your next visit!

September 25, 2026

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Prompt, professional service with clear communication, quality workmanship, excellent care for my vehicle. Thank you More

by Pete
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Recommend Dealer
Yes

Other Employees Tagged: Logan Demel

Sep 30, 2026

Biggers Mazda responded

Thank you, Pete! We’re glad Logan, Alex, and our service team provided prompt, professional service along with clear communication and quality workmanship. Taking great care of you and your Mazda is always our priority. We appreciate you choosing Biggers Mazda and look forward to seeing you again!

September 23, 2026

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Maintenance performed on our CX9. Worked with Alex and was provided with a loaner that was much appreciated. Excellent service and clear communication with work to be done. More

by john_88
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Recommend Dealer
Yes
Sep 24, 2026

Biggers Mazda responded

Thank you, john. We are delighted to hear that Alex provided excellent service and clear communication throughout your CX-9’s maintenance visit. We are also glad the loaner vehicle made your experience more convenient. Your kind words mean a great deal to our team, and we truly appreciate you trusting Biggers Mazda with your vehicle. We look forward to serving you again! The Biggers Mazda Team

September 23, 2026

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Everyone on staff are pleasant, kind, and knowledgeable. They kept me updated on my cars progress. More

by SUZANNEHUTCH1
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Tina Nikolov

Sep 24, 2026

Biggers Mazda responded

Thank you, We’re delighted to hear that our team provided you with a pleasant and positive service experience. Keeping our customers informed throughout the service process is important to us, and we’re glad you appreciated the communication. We truly appreciate your kind words about our staff and thank you for trusting Biggers Mazda with your vehicle. We look forward to seeing you again! — The Biggers Mazda Team

September 21, 2026

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Service team was amazing. I was able to drop my car off early and it was ready within an hour. I was kept up to date every step of the way. I love seeing the report and gettin More

by mellissa.gschwend8
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Recommend Dealer
Yes
Sep 22, 2026

Biggers Mazda responded

Thank you so much, Mellissa, for the fantastic review and recommendation! We’re thrilled that our service team made your visit quick, convenient, and transparent from start to finish. It’s especially great to hear that you appreciated the service updates, detailed report, and video walk-around. Peter, Nicco, Tina, Zach, Alex, and the entire Biggers Mazda team truly appreciate your kind words and your trust in us. We look forward to helping with all your automotive needs for many miles to come! — The Biggers Mazda Team

September 19, 2026

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I really like how they pay attention to detail and explain everything to me . I also like getting a paper copy so I can decide what I need to get done without felling pressured. More

by ssadlowski
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Recommend Dealer
Yes
Sep 22, 2026

Biggers Mazda responded

Thank you for the wonderful feedback! We’re glad Alex and our service team took the time to explain everything clearly and provide the information you needed to make decisions at your own pace, without feeling pressured. Attention to detail and transparent communication are very important to us. We truly appreciate your recommendation and thank you for choosing Biggers Mazda! — The Biggers Mazda Team

September 14, 2026

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Logan is the reason I bring my CX-9 here. Super honest, explains everything clearly, and only recommends what actually needs to get done - no upselling. Service was fast, my CX-9 runs perfect More

by Daniel
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Recommend Dealer
Yes
Sep 17, 2026

Biggers Mazda responded

Thank you for the incredible 5-star review! We’re thrilled to hear that Logan continues to earn your trust through honest recommendations, clear communication, and excellent service. Knowing you feel confident bringing your CX-9 to us because of the care he provides means a great deal. We’ll be sure to share your kind words with Logan. Thank you for trusting Biggers Mazda with your CX-9—we look forward to keeping it running its best!

September 14, 2026

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Bigger professional and very helpful. Im switch the service to Bigger Mazda. Hopefully buying my next cat from there More

by emarwan03
Service Price Transparency
Workmanship
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Recommend Dealer
Yes

Other Employees Tagged: Tina Nikolov

Sep 17, 2026

Biggers Mazda responded

Thank you for the wonderful 5-star review! We’re so glad you found our team professional and helpful, and we’re honored that you’ve chosen to switch your service needs to Biggers Mazda. We look forward to taking great care of you and your vehicle—and hopefully helping you find your next car when the time comes! Thank you for choosing Biggers Mazda!

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