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Elsie Martinez
Elsie Martinez | Page 14
Service Advisor
Tropical Ford
9900 South Orange Blossom Trail
Orlando, FL 32837
167 Reviews
I have been with the company for almost 11 years. I truly enjoy working with the company, I consider it as my second home. I consider myself an honest, kind, hard working, down to earth person. When receiving a survey or a review I take them to heart because it is very important to me to try to assist all my clients fairly and truthfully. I always try to keep a positive attitude & smile and, hopefully, try not to get discouraged with negative feedback. I try my very BEST at everything BUT just keep in mind that some things are out of my control.
Read moreDealership Experience
18 yrs, 10 mos
Industry Experience
24 yrs, 2 mos
Languages Spoken
Spanish
167 Reviews of Elsie Martinez
October 21, 2018
2018 Ford 150 I had my new 2018 Ford 150 serviced. I've been going to Ford since 1994. As always I receive exceptional service. Thanks everyone for all your help. I had my new 2018 Ford 150 serviced. I've been going to Ford since 1994. As always I receive exceptional service. Thanks everyone for all your help. Ines More
by JACQUELAND62
Verified Customer
October 19, 2018
Customer Service Oriented SBU Tropical Ford - OBT Facility has always been a customer service oriented SBU. Their staff from start to finish are always friendly, a helpful, and acc Tropical Ford - OBT Facility has always been a customer service oriented SBU. Their staff from start to finish are always friendly, a helpful, and accommodating. Great price for service and parts. Elsie who is usually my first point of contact is truly a knowledgeable and friendly staff member. More
by JOE.RAIO
Other Employees Tagged: Hector Mendez
October 18, 2018
Ford does not provide good warranty service. Period! Ford refused to fix an obvious upholstery issue on a brand new truck with less than 3000 miles on it. It is absolutely pitiful the level of Warranty S Ford refused to fix an obvious upholstery issue on a brand new truck with less than 3000 miles on it. It is absolutely pitiful the level of Warranty Service ford offers. I will never buy a brand new Ford More
by dimboden
October 15, 2018
Recall Turned truck in for a recall notice and Elsie was great she took it right in for me and notified me as soon as it was complete they made it so easy fo Turned truck in for a recall notice and Elsie was great she took it right in for me and notified me as soon as it was complete they made it so easy for me and I would highly recommend them More
by JTWALLACE84
October 12, 2018
My favorite dealer. Tropical Ford in South Orlando Fl is a great dealer, the treatment, service and quality is excellent from its employees and technicians. Thank you !!! Tropical Ford in South Orlando Fl is a great dealer, the treatment, service and quality is excellent from its employees and technicians. Thank you !!! Mrs. Elsie Martinez is excellent in her knowledge and attention, go my congratulations and thanks for her. More
by SUPERRAFY5
Other Employees Tagged: Jose Gutierrez, Vitalie Munteanu , Jonathan Gonzalez
October 11, 2018
Great customer service I have taken my truck twice for recalls and some issues. the first time they work with the Ford company and got me a car at no cost.it took like three I have taken my truck twice for recalls and some issues. the first time they work with the Ford company and got me a car at no cost.it took like three days.the second time no need for car but they where very fast on giving me my truck quik.and the Lady ho help was very nice on explaining everything. More
by maneco68
October 03, 2018
OK Service Ok service. Prices higher than other ford dealer I typically use. Car didn't get courtesy wash and floor paper wasn't removed. Misc charges on bill un Ok service. Prices higher than other ford dealer I typically use. Car didn't get courtesy wash and floor paper wasn't removed. Misc charges on bill unclear as why they're listed. No details provided. More
by OrlandoFord
October 03, 2018
Not fixed Vehicle was towed into my shop after leaving yours with the same problem.. that was told to us as being something we originialy did oncorrectly..We p Vehicle was towed into my shop after leaving yours with the same problem.. that was told to us as being something we originialy did oncorrectly..We paid $120.00 for the repair. No real communication with actual service reps either.. More
by orlandoautodoctor
October 02, 2018
Recall on Shifter Cable Ford Fusion 2015 I’m currently in the middle of relocating from Texas to Florida due to medical issues with my mom stroke related. On September 28, 2018 around 3pm my I’m currently in the middle of relocating from Texas to Florida due to medical issues with my mom stroke related. On September 28, 2018 around 3pm my gears on my vehicle were no longer shifting so I immediately called Ford. I was then transferred to a towing company who sent out a tow truck that came about an hour later. Due to my position from being parked at the mall said tow truck was unable to pull my vehicle out because it would not shift to Neutral so unfortunately I had to wait on another tow truck. That guy was awesome and figured out a way to pop my hood and manually shift the gears. I noticed it was around 5 so I immediately called the dealership and was told that the service techs are all booked up and will be going home for the evening soon. I then requested a manager with whom the receptionist made a lot more difficult than it needed to be to speak with. Nonetheless, I was able to finally reach the service manager Gaylon Stuart who was able to inform me that he will try to make sure I can get into a vehicle even though Hertz was closing at 6pm. I ended up arriving at 5:56 pm and Elsie Martinez along with a few service Techs seen me rushing to th Hertz and called me over and informed me they would simply fix my vehicle right then and there. I asked the manager Gaylon if it’d be fine for me to go ahead and get an oil change done because I was well behind and he told everyone to take good care of me. I was the last customer and everyone was friendly and okay with staying a little late. Service on my vehicle didn’t end until a little after 7 and the sales advisor, clerk guy in the waiting room, cashier, and mechanic were super positive and made my experience BEYOND excellent. My car drives so much smoother now and no more transmission slips. All fluids returned back to normal levels as well; as a courtesy I presume. I will definitely be recommending this dealership to friends and family. Thank you for dealing with my attitude from being upset over the phone Gaylon and I am grateful for the excellent service. I hope to see you all again on my next oil change. Extra shoutout to Elsie and the cashier for making me laugh. More
by ASHLEY_MATHIEU
Other Employees Tagged: Gaylon Stewart
September 25, 2018
Great place to have your car oir truck serviced Very easy to get in for service and your car does not get lost there like other dealers. Also the body shop is second to none. Very easy to get in for service and your car does not get lost there like other dealers. Also the body shop is second to none. More
by GAYLONSTEWART1
Other Employees Tagged: Hector Mendez, Bryan Langenderfer , Russell Brooks, Hernan Fontana, Juan Santiago, Carlos Sheppard, Dominic Wolfer
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