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Elsie Martinez
Elsie Martinez | Page 15
Service Advisor
Tropical Ford
9900 South Orange Blossom Trail
Orlando, FL 32837
167 Reviews
I have been with the company for almost 11 years. I truly enjoy working with the company, I consider it as my second home. I consider myself an honest, kind, hard working, down to earth person. When receiving a survey or a review I take them to heart because it is very important to me to try to assist all my clients fairly and truthfully. I always try to keep a positive attitude & smile and, hopefully, try not to get discouraged with negative feedback. I try my very BEST at everything BUT just keep in mind that some things are out of my control.
Read moreDealership Experience
18 yrs, 10 mos
Industry Experience
24 yrs, 2 mos
Languages Spoken
Spanish
167 Reviews of Elsie Martinez
September 20, 2018
Outstanding , service is excellent, and personalized Elsie made my visit exceptional, she recognized me from the beginning , and did everything possible to made the result a total satisfaction . You may Elsie made my visit exceptional, she recognized me from the beginning , and did everything possible to made the result a total satisfaction . You may ask ,,,,,, what did she do ???? ,,,,, very simple , She took the time to connect with me to provide a quick solution with a realistic time frame understanding my needs and time constraints ,,, I like to keep coming back because She is there to help me with my car concerns ,,,, by the way thanks also to Nelson and David in the parts department ,,, they are outstanding More
by afitnessh
Verified CustomerOther Employees Tagged: Isabel Langenderfer , Nelson !!!!
September 08, 2018
Great Customer Experience Everyone at Tropical Ford has been very helpful in maintaining my vehicle. I feel confident when my car is being serviced that every thing will be ta Everyone at Tropical Ford has been very helpful in maintaining my vehicle. I feel confident when my car is being serviced that every thing will be taken care of. Elsie has been a great service manager in helping me maintain my vehicle in top running condition. In addition having the car service is wonderful. This frees me from waiting for the car while it is being serviced. Jody More
by Jody
September 02, 2018
DOT issue fixed at dealership Service was prompt and solved the problem. While there discovered DEF problem fixed at no cost to me. My many trips always work out good service Dept. Service was prompt and solved the problem. While there discovered DEF problem fixed at no cost to me. My many trips always work out good service Dept. More
by chasaylor
August 18, 2018
good service without appointment Overall the experience was good. I am disappointed that an invoice of $ 265.67 does not warrant a car wash, however. The car was there for 8.5 hours Overall the experience was good. I am disappointed that an invoice of $ 265.67 does not warrant a car wash, however. The car was there for 8.5 hours, so lack of time was not a factor. Perhaps a car wash is never performed gratis on service calls, or perhaps not applicable to this caliber vehicle, I wonder. I would like to know for the future. More
by LACLAC56
August 18, 2018
Radio Repair This problem radio is a known defect the cost is as much as a new radio. I was advises that after market would be cheaper. If this is the best that Fo This problem radio is a known defect the cost is as much as a new radio. I was advises that after market would be cheaper. If this is the best that Ford can do this will be the end of buying a new Ford. This is the second new vehicle . Employees has nothing to do with the Radio Ford has let me down. More
by DOWNWIND15
August 15, 2018
Great Customer Service I went in for my normal oil change and some minor break work. I asked a pricing question regarding a tech update for my truck and the answer I was rec I went in for my normal oil change and some minor break work. I asked a pricing question regarding a tech update for my truck and the answer I was received went above and beyond. They could have simply given me a price however Brian, the service director took the time to research the information in detail, take me to a vehicle so I could see the update in action and then did more research while I waited for my oil change and break job. When Brian returned with the funds if his research he was able to give me step by step instructions on how I could to the tech update myself guving me the option to avoid the fee charged by the dealer. I would rather do business with people I trust, Brian earned my trust and respect in how he dealt with me and how I observed he worked with his staff. Time Well Spent! More
by chip.vernon
Other Employees Tagged: Vitalie Munteanu, Hector Mendez, Bryan Langenderfer , Russell Brooks, Hernan Fontana, Juan Santiago, Carlos Sheppard, Gaylon Stewart, Dominic Wolfer
August 11, 2018
Never quick I've been taking my car here for sometime, and while I've come to expect the visits to take more than 3 hours (even for an oil change), this one was I've been taking my car here for sometime, and while I've come to expect the visits to take more than 3 hours (even for an oil change), this one was ridiculous. They lost the paperwork for a diagnostic service that had happened a week previously, so it took even longer for the service needed to be finished. Only decent thing about this place is the cast member discount. More
by SKINGSEED
August 10, 2018
Auto Butler Brought my F150 in for it's 6 month Auto Butler treatment. The coating they apply is great, at the 6 month point the paint finish still beads up like Brought my F150 in for it's 6 month Auto Butler treatment. The coating they apply is great, at the 6 month point the paint finish still beads up like a vehicle that had just been waxed. When they bring the truck out it looks showroom new inside and out.I waited for my truck and the job was done in the time estimated. I've been comiing to Tropical Ford for years for buying vehicles and for service and will continue to do so as long as you continue to operate as you do. The only downer was hearing that David, a service advisor that I dealt with for several years, is no longer with you. He did his job well. More
by TADSPOLE
August 02, 2018
Experienced and friendly team I was very happy with the service and the explanation I received from the mechanics about all my concerns, like Larry Morales. Also I understood the I was very happy with the service and the explanation I received from the mechanics about all my concerns, like Larry Morales. Also I understood the importance of an extended warranty and that’s why I bought it thanks to Jose G. More
by TRUNKSSONY
Other Employees Tagged: Jose Gutierrez , Juan Santiago
July 30, 2018
Fast lane oil change Excellent service as always. Longtime customer of tropical . I buy most of my vehicles from tropical . All of my experiences with tropical Ford has be Excellent service as always. Longtime customer of tropical . I buy most of my vehicles from tropical . All of my experiences with tropical Ford has been a pleasure to have work with very caring group of professionals More
by KOLTANRILEY
Other Employees Tagged: Jack Grace, Bryan Langenderfer , Carlos Sheppard
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