Emilio Sepulveda | Page 5

Maintenance mode not reset Tire pressures not checked Ended up calling Emilio and have him check the camera if they really did tire rotation. He was really nice and did his best to help me. I’ve checked Ended up calling Emilio and have him check the camera if they really did tire rotation. He was really nice and did his best to help me. I’ve been with toyota for 20 years and this is the first time it happened. So I feel like something should be done so It won’t happen again. Those minor mistake can lead to big ones. But it gave me doubts! But still, good service Emilio!!! More

by DONPAGTACONAN Verified Customer Verified Customer

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The dealership is always clean and the staff is always knowlegable and helpful. My service advisor Emilo is always through in explaining what occurred during my service visit. knowlegable and helpful. My service advisor Emilo is always through in explaining what occurred during my service visit. More

by AMAGINNY Verified Customer Verified Customer

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Emilio provided great customer service and was very helpful. I thought the service experience was great! From the moment I pulled up, I felt welcomed. The only thing I would change is the transfer over helpful. I thought the service experience was great! From the moment I pulled up, I felt welcomed. The only thing I would change is the transfer over to Emilio left me a little confused. I was shown where his desk was, but he was with someone else, so I wasn't sure where I should wait for him. I went back out to ask someone. I think that if they had shown me to the customer seating area where the TV is and shown me where to get coffee while I waited, and then Emilio came to retrieve me there, it would have been a smoother experience. Emilio was great and showed me where the restrooms were and the refreshments. I also appreciated the Uber drop off and pickup. Overall it was a very pleasant experience. More

by TDHAMILTON123 Verified Customer Verified Customer

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Never had a bad experience. Never had an issue getting my truck in for service. Thank you. Never had an issue getting my truck in for service. Thank you. More

by SKEETERLOWELL Verified Customer Verified Customer

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There was a precall where everything was reviewed the day before. Upon arrival we had a ONE HOUR wait and had to go to his desk where he still was not ready for us. He had no idea what we were there for and before. Upon arrival we had a ONE HOUR wait and had to go to his desk where he still was not ready for us. He had no idea what we were there for and started to say they were going to do items completed about a month before. This is not acceptable service, I’m paying for the professionalism of the dealership. More

by CHERILICHA Verified Customer Verified Customer

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Service was very helpful and always update me regarding my car. That’s why I always took my car to Findlay. my car. That’s why I always took my car to Findlay. More

by BUDDYABAD51452 Verified Customer Verified Customer

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Emilio is always very friendly and helpful he answers his text messages promptly. An assist to this company text messages promptly. An assist to this company More

by Debbie Verified Customer Verified Customer

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Emilio helps us after another independent shop tried to scam us. He explained and showed us how our vehicle didn't need the repairs the other shop was claiming. He saved us several hundred dollars. scam us. He explained and showed us how our vehicle didn't need the repairs the other shop was claiming. He saved us several hundred dollars. More

by AMANDAKNAUS Verified Customer Verified Customer

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Recieved a text showing my cabin filter and requesting the ok to replace it. I decided against that. I opted for a filter from Amazon which was delivered the next day at a cost of 25 - 30% of the dealers the ok to replace it. I decided against that. I opted for a filter from Amazon which was delivered the next day at a cost of 25 - 30% of the dealers offering. So I change out the filter which takes me under 2 minutes, and I really couldn't believe my eyes when I see that the tech literally put the dirty filter back, leaves and all, into the truck. Now, I would have figured that they would at least give it a little shake to knock off the dust and leaves before reinstalling it. I am just shaking my head. I took pics in case anyone cares. I know, it seems like such a little thing, but the little things are what usually can reveal some insight into the things that truly matter. I really do hope that this marginalized attitude was a very isolated event. More

by JAYBEE61 Verified Customer Verified Customer

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I am okay with that . The location is great but it is waiting long for the services The location is great but it is waiting long for the services More

by NPLASVEGAS2013 Verified Customer Verified Customer

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