Emilio Sepulveda | Page 5

There was a precall where everything was reviewed the day before. Upon arrival we had a ONE HOUR wait and had to go to his desk where he still was not ready for us. He had no idea what we were there for and before. Upon arrival we had a ONE HOUR wait and had to go to his desk where he still was not ready for us. He had no idea what we were there for and started to say they were going to do items completed about a month before. This is not acceptable service, I’m paying for the professionalism of the dealership. More

by CHERILICHA Verified Customer Verified Customer

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Service was very helpful and always update me regarding my car. That’s why I always took my car to Findlay. my car. That’s why I always took my car to Findlay. More

by BUDDYABAD51452 Verified Customer Verified Customer

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Emilio is always very friendly and helpful he answers his text messages promptly. An assist to this company text messages promptly. An assist to this company More

by Debbie Verified Customer Verified Customer

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Emilio helps us after another independent shop tried to scam us. He explained and showed us how our vehicle didn't need the repairs the other shop was claiming. He saved us several hundred dollars. scam us. He explained and showed us how our vehicle didn't need the repairs the other shop was claiming. He saved us several hundred dollars. More

by AMANDAKNAUS Verified Customer Verified Customer

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Recieved a text showing my cabin filter and requesting the ok to replace it. I decided against that. I opted for a filter from Amazon which was delivered the next day at a cost of 25 - 30% of the dealers the ok to replace it. I decided against that. I opted for a filter from Amazon which was delivered the next day at a cost of 25 - 30% of the dealers offering. So I change out the filter which takes me under 2 minutes, and I really couldn't believe my eyes when I see that the tech literally put the dirty filter back, leaves and all, into the truck. Now, I would have figured that they would at least give it a little shake to knock off the dust and leaves before reinstalling it. I am just shaking my head. I took pics in case anyone cares. I know, it seems like such a little thing, but the little things are what usually can reveal some insight into the things that truly matter. I really do hope that this marginalized attitude was a very isolated event. More

by JAYBEE61 Verified Customer Verified Customer

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I am okay with that . The location is great but it is waiting long for the services The location is great but it is waiting long for the services More

by NPLASVEGAS2013 Verified Customer Verified Customer

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Emilio at Findlay Toyota is outstanding—knowledgeable, helpful, and truly goes above and beyond! Thank you helpful, and truly goes above and beyond! Thank you More

by BYRANJAYTASHIMA Verified Customer Verified Customer

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Findlay Toyota is the only venue I receive oil changes from for our 2004 Toyota Camry LE. My complaint is that I had to pay almost $800 to replace a stripped oil pan screw due to it being stripped. I do a from for our 2004 Toyota Camry LE. My complaint is that I had to pay almost $800 to replace a stripped oil pan screw due to it being stripped. I do appreciate very much that your management provided me a discount for the services rendered. However, it was a Finlay Toyota technician who changed the oil previously and was the last person to handle that stripped screw. I felt that Finley Toyota should have been financially responsible for that damaged oil pan screw. We have two Toyotas that we bring to Findlay for oil changes at least twice a year. We have been loyal customers. And as a loyal customer, I am not happy on how Finley Toyota handle that situation when that stripped oil pan screw was last touched by a Findlay Toyota technician. More

by BBBYFU Verified Customer Verified Customer

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This is my 4th purchase with you and the first time I went home following service displeased. The Service rep worked with and checked out 2 different customers at same time. He was confused as to who was went home following service displeased. The Service rep worked with and checked out 2 different customers at same time. He was confused as to who was who as well as who needed a new battery and who didn't (told me my battery didn't pass BUT didn't fail). Keep in mind your dept replaced my vehicle with a new battery 4 months ago. Yes, he did apologize for his confusion, telling me "oh, your battery is fine" but never the less, I drove home with deep concern regarding whether or not my battery was indeed fine. I am considering going to a local shop just to make sure that my battery is fine. More

by ISLANDNURSE55 Verified Customer Verified Customer

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Realizing we should have purchased running boards when we purchased the Tacoma, Emilio was super helpful in placing the order, scheduling and paying, and allowing me to Uber back & forth to work while Toyota purchased the Tacoma, Emilio was super helpful in placing the order, scheduling and paying, and allowing me to Uber back & forth to work while Toyota worked on the vehicle. First experience with Toyota's service department - and look forward to continuing to use them as our Tacoma needs service over the next few years! More

by RINKERDEBBIE Verified Customer Verified Customer

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