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Emily Armstrong

Overview Reviews (93)

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Emily Armstrong

Emily Armstrong | Page 2

Service Advisor

Ed Morse Ford

3205 US-61
Muscatine, IA 52761

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4.5

93 Reviews

Overview Reviews (93)

4.5

93 Reviews

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This rating includes all reviews, with more weight given to recent reviews.

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93 Reviews of Emily Armstrong

May 21, 2026

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Emily was great to work with. She explained everything clearly and answered any question I had. She explained everything clearly and answered any question I had. More

by Jill D

Verified Customer

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Recommend Dealer

Yes

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May 23, 2026 -

Ed Morse Ford responded

Thank you for your wonderful feedback, Jill! We’re thrilled to hear that you had a great experience with Emily at Ed Morse Ford Muscatine. Our team always strives to provide clear and helpful information to our customers. We appreciate your kind words and look forward to assisting you again in the future! Sincerely, The Ed Morse Ford Lincoln Team

May 18, 2026

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Grace did an exceptional job with making a claims process go extremely smoothly. She had everything handled and kept me up to date through the process as information was received. Had a trip planned for vaca go extremely smoothly. She had everything handled and kept me up to date through the process as information was received. Had a trip planned for vacation, was given a loaner and was able to not worry about rearranging any of my plans because of the customer service and knowledge that Grace has at her job. More

by johnsnyder90

Verified Customer

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Recommend Dealer

Yes

Other Employees Tagged: Grace Grems , Shane

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May 23, 2026 -

Ed Morse Ford responded

Thank you for your wonderful review, John! We're thrilled to hear that Grace provided such exceptional service during your claims process. It’s great to know she kept you informed and made your experience smooth, especially with your vacation plans in mind. We appreciate your feedback and hope to see you again at Ed Morse Ford Muscatine in the future! Sincerely, The Ed Morse Ford Lincoln Team

May 14, 2026

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The staff was very friendly. The work was done satisfactory. I will continue to use their services. The work was done satisfactory. I will continue to use their services. More

by tsaid42

Verified Customer

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Workmanship

Service Time

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Recommend Dealer

Yes

Other Employees Tagged: Grace Grems

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May 23, 2026 -

Ed Morse Ford responded

Thank you for your feedback! We're glad to hear that you found our staff friendly and that the work was done satisfactorily. We appreciate your continued trust in Ed Morse Ford Muscatine and look forward to serving you again in the future! Sincerely, The Ed Morse Ford Lincoln Team

May 01, 2026

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Appt was as promised work completed on time. Customer service was great and informative. Thx Team Customer service was great and informative. Thx Team More

by mriverdawg

Verified Customer

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Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Grace Grems, Jordan Giese

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May 23, 2026 -

Ed Morse Ford responded

Thank you for your wonderful review! We’re thrilled to hear that your appointment at Ed Morse Ford Muscatine was timely and that you received great customer service. We appreciate your kind words and hope to see you again soon! The Ed Morse Ford Lincoln Team

April 30, 2026

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They were so nice and helpful with what I wanted such a great group of people Brandon was so nice and will to work with me great group of people Brandon was so nice and will to work with me More

by lokistorm187

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Recommend Dealer

Yes

Other Employees Tagged: Shane Stoltz, Chase Kruse, Grace Grems, Logan Morgan, Laken Bohling, Chad Breuer, Jordan Giese, Kemper Carle, Pamala Hovendon

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May 23, 2026 -

Ed Morse Ford responded

Thank you for your wonderful review! We’re thrilled to hear that you had a great experience with our team at Ed Morse Ford Muscatine. It’s fantastic to know that Brandon was helpful and accommodating during your visit. We appreciate your kind words and hope to see you again soon! Sincerely, The Ed Morse Ford Lincoln Team

March 20, 2026

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Have done all service here work always done properly other than the cost is a bit high other than the cost is a bit high More

by SJANSON61

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Recommend Dealer

Yes

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March 16, 2026

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It took 3 visits to find the problem but, once found, the service went very well. service went very well. More

by bikjkk5152

Verified Customer

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Recommend Dealer

Yes

Other Employees Tagged: Jordan Giese

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March 13, 2026

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Where short staffed that day, picked my paperwork and took it to cashier for payment took it to cashier for payment More

by WINDUSNICK

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Recommend Dealer

Yes

Other Employees Tagged: Grace Grems, Jordan Giese

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February 26, 2026

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Great for buying a car. But service dept is terrible on repairs and calling back But service dept is terrible on repairs and calling back More

by duzy66

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February 24, 2026

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I am very frustrated right now. My check engine light is on for the third time. The check engine light was back on for the second time Feb.12. I had it in last Thursday for a pur My check engine light is on for the third time. The check engine light was back on for the second time Feb.12. I had it in last Thursday for a purge value replacement on Feb.19, 2026. Now on Feb. 24 and not haven't driven it 100 miles it is back on. Previously on Jan. 16, was the first time the check engine light came on and was unable to find a cause. So is it the service department or the vehicle that is no good. I am taking it in again tomorrow for service. Has just over 5000 miles. JoLynn Krueger More

by bikjkk5152

Verified Customer

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Recommend Dealer

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