Emily Chavez | Page 2

Envision Ford of Oxnard responded

Thank you for the kind review! We’re glad our team was helpful and able to secure a favorable interest rate for you. We truly appreciate the recommendation and look forward to assisting you again in the future.

Envision Ford of Oxnard responded

¡Muchas gracias por su excelente comentario! Nos alegra mucho saber que recibió un servicio amable y que todo fue excelente. Agradecemos sinceramente su recomendación y su confianza en Ford. ¡Será un gusto atenderle nuevamente!

Envision Ford of Oxnard responded

Thank you for taking the time to share your concerns. We’re very sorry to hear about your experience and understand why you feel frustrated. Trade-in values can vary based on multiple factors at the time of appraisal, including vehicle history reports, ownership history, market conditions, and how a vehicle is ultimately reconditioned or wholesaled versus retailed. That said, we never want a customer to feel misled or uncomfortable with the process. Your feedback is important, and we take allegations of miscommunication or misinformation seriously. We would appreciate the opportunity to review the appraisal details, vehicle history, and timeline more closely to ensure everything was handled appropriately and transparently.

Envision Ford of Oxnard responded

Thank you for the great review! We’re happy to hear the communication and service were excellent and that everything went smoothly when you picked up your car. We’re glad you were satisfied with your deal. We truly appreciate your business and look forward to helping you again in the future. — Ford of Oxnard Team

Envision Ford of Oxnard responded

I’m glad to hear our sales manager and team made the process fast, straightforward, and got you into your vehicle at such a great price. Trust and transparency are what we strive for, and it’s great to know that came through in your experience. Thank you for choosing us — enjoy your new vehicle!

Envision Ford of Oxnard responded

Thank you for the awesome review! We're so glad to hear the experience was effortless and that your vehicle arrived in perfect condition. Going the extra mile—literally!—is something we're always happy to do. We appreciate your business and hope you’re loving your new ride!