Emily Wagner | Page 27

Everyone was friendly and welcoming. The service was done in an adequate timeframe. No complaints. The service was done in an adequate timeframe. No complaints. More

by coreyndean Verified Customer Verified Customer

Print

The dealership is always very polite, friendly, and professional. It is always a easy process. This time was no different. Thanks! professional. It is always a easy process. This time was no different. Thanks! More

by 2STEWIES Verified Customer Verified Customer

Print

I took my car in for 15,000 mile service early bc we like to have the oil changed more frequently. When I scheduled online, it was for an oil change. When I arrived, it hey asked me if I wanted the 15,000 mi to have the oil changed more frequently. When I scheduled online, it was for an oil change. When I arrived, it hey asked me if I wanted the 15,000 mile included service without telling me that it did not include an oil change. They reset my oil indicator light on the dash and put a new sticker on the window w/updated dates and mileage for the next recommended oil change. When I got home and we were reviewing the paper work, it turns out that they did not change the oil. I think it is dishonest and misleading to reset the oil life indicator and change the sticker without changing the oil. When my husband called to inquire, the service manager told him that I declined to pay to have the oil changed. This is not true, at no point did anyone tell me that an oil change was not included in my maintenance nor did they ask me if I would like to elect to pay for a service that wasn’t included. I am dissatisfied with the misleading nature of resetting my parameters without having completed the implied service. I’m furious that the service manager lied to my husband about a supposed interaction. I would like to add that the staff I interacted with at the time of the service was very friendly and the ambience was clean and professional. More

by WILJES11 Verified Customer Verified Customer

Print

Very courteous. I am very happy with the pickup and delivery service that is provided, especially since I am getting older. I am very happy with the pickup and delivery service that is provided, especially since I am getting older. More

by NORMAHUTT Verified Customer Verified Customer

Print

Timely and quick service this time :) Staff were friendly Thanks for the good experience Thanks for the good experience More

by tjnardini Verified Customer Verified Customer

Print

Excellent Everything was excellent I don't have anything else to say Nothing else to say else to say Nothing else to say More

by riverkings77 Verified Customer Verified Customer

Print

The service experience was great from start to finish. Easy and professional. Friendly customer service. Job done right the first time. Easy and professional. Friendly customer service. Job done right the first time. More

by BHicklin Verified Customer Verified Customer

Print

Service met my expectations. Costumer directed service is important to me. Des Moines Toyota is the best. Costumer directed service is important to me. Des Moines Toyota is the best. More

by jawilkinson1948 Verified Customer Verified Customer

Print

First checkup on 2025 RAV4 - everyone prompt & great customer service over all All employees I spoke with knowledgeable on all my questions customer service over all All employees I spoke with knowledgeable on all my questions More

by grmaln Verified Customer Verified Customer

Print

Everyone is very always very friendly . Greeting promptly, i was in & out very quickly Shop was very clean Greeting promptly, i was in & out very quickly Shop was very clean More

by Astrodog Verified Customer Verified Customer

Print