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Emily Wagner

Overview Reviews (990) Inventory (121)

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Emily Wagner

Emily Wagner | Page 68

Express Service Advisor

Toyota of Des Moines

1650 SE 37th St.
Grimes, IA 50111

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4.8

990 Reviews

Overview Reviews (990) Inventory (121)

4.8

990 Reviews

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This rating includes all reviews, with more weight given to recent reviews.

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990 Reviews of Emily Wagner

July 23, 2024

Dealership Rating

Employee Rating

Staff was professional and promp. service. Was quick as promised. Clean facility Liked video walkthrough. service. Was quick as promised. Clean facility Liked video walkthrough. More

by jeanine_m10

Verified Customer

Service Price Transparency

Workmanship

Service Time

Recommend Dealer

Yes

Other Employees Tagged: Ian Davis, Justin Madison , Colton Powers, Robert Schulz

Jul 24, 2024 -

Toyota of Des Moines responded

We want all our clients to have a comfortable and stress-free experience with us!

July 22, 2024

Dealership Rating

Employee Rating

I am very grateful to the service manager for the sensitivity he showed towards my situation. sensitivity he showed towards my situation. More

by bcm13us

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Ian Davis, Justin Madison , Colton Powers, Robert Schulz

Jul 22, 2024 -

Toyota of Des Moines responded

Perfect! We appreciate you recognizing our good service, and thank you for choosing us. It means a lot that you trust us for your service needs.

July 21, 2024

Dealership Rating

Employee Rating

Professional service. They make it easy for a female to keep their car in tip top shape. They make it easy for a female to keep their car in tip top shape. More

by suzannejames54

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Ian Davis, Justin Madison , Colton Powers, Robert Schulz

Jul 22, 2024 -

Toyota of Des Moines responded

Thank you for the 5-star review. If you have any further automotive needs please let us know!

July 21, 2024

Dealership Rating

Employee Rating

Fantastic customer service and quick turnaround, and they handled my recall very quickly. Thank you!!! handled my recall very quickly. Thank you!!! More

by VANVARKAD

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Ian Davis, Justin Madison , Colton Powers, Robert Schulz

Jul 22, 2024 -

Toyota of Des Moines responded

Thrilled you had a fantastic experience! We appreciate you recognizing our courteous customer care, service videos, comfortable waiting area, and clear communication.

July 04, 2024

Dealership Rating

Employee Rating

Emily has been consistently customer friendly and provided needed information during each of my visits. provided needed information during each of my visits. More

by BACORD88

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Jul 05, 2024 -

Toyota of Des Moines responded

Thank you for recognizing Emily's exceptional customer service! We appreciate you highlighting her consistent friendliness and helpfulness. We're lucky to have her on our team.

July 03, 2024

Dealership Rating

Employee Rating

Very nice clean dealership. Seem very capable and friendly. Time is a consideration and they use time wisely. Seem very capable and friendly. Time is a consideration and they use time wisely. More

by BRENDACOLE6262

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Ian Davis, Justin Madison

Jul 03, 2024 -

Toyota of Des Moines responded

Thank you for your kind words! We appreciate you noticing our clean environment and friendly staff. We understand time is valuable, and we're glad you found our service efficient.

July 01, 2024

Dealership Rating

Employee Rating

Great service, great people. I got there early and was finished before my appointment even started. I got there early and was finished before my appointment even started. More

by pauljjhauer

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Ian Davis, Justin Madison , Colton Powers, Robert Schulz

Jul 02, 2024 -

Toyota of Des Moines responded

This is exactly what we strive for. Thank you for choosing Toyota of Des Moines!

June 28, 2024

Dealership Rating

Employee Rating

They provided great service, a nice clean waiting room, and a good price for the work done and a good price for the work done More

by daytonja

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Ian Davis, Justin Madison , Colton Powers, Robert Schulz

Jul 01, 2024 -

Toyota of Des Moines responded

Thanks so much for sharing your experience with us. We hope to see you again soon.

June 27, 2024

Dealership Rating

Employee Rating

Very thorough, nice to be able to watch the inspection. Everyone is friendly and helpful Everyone is friendly and helpful More

by lrexp59

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Robert Schulz

Jun 28, 2024 -

Toyota of Des Moines responded

We really appreciate you taking the time to share your rating with us. We look forward to your next visit!

June 27, 2024

Dealership Rating

Employee Rating

The key cost way too much mooney. . it is ridiculous to pay 437 dollars for an extra key. . it is ridiculous to pay 437 dollars for an extra key. More

by STEPHENSULLIVAN1029

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Other Employees Tagged: Rob Hutt, Ian Davis, Justin Madison, Ryan McClanahan, Jon Doering, Brandon McClatchey , Colton Powers, Robert Schulz

Jun 28, 2024 -

Toyota of Des Moines responded

Thank you for taking the time to tell us about your recent service experience, Stephen. We do our best to offer competitive pricing on all of our parts and services, so we’re sorry to hear that you felt we fell short of that with your recent spare key purchase. If you would like to discuss this further, please contact our General Manager, JP Phillips.

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