Emily Wagner | Page 69

Could do better. Feel like I always have issues with my car leaving Toyota after services are done with my car. Never use to have issues with it but not every time I Feel like I always have issues with my car leaving Toyota after services are done with my car. Never use to have issues with it but not every time I get it serviced their something wrong afterwards. Also sometimes the service provider are always grumpy and rude. More

by CHONG2827 Verified Customer Verified Customer

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They did an excellent job with repairing my vehicle and have an amazing customer service team! I would highly recommend having your car serviced here. have an amazing customer service team! I would highly recommend having your car serviced here. More

by jsam11lol Verified Customer Verified Customer

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The people are very friendly and helpful. I've been a Toyota customer for a long time because of the people. I've been a Toyota customer for a long time because of the people. More

by NEON609 Verified Customer Verified Customer

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I’m not sure why it always takes so long to get my car. If you know I’m on my way, why don’t you pull it up if it’s going to take you 20 mins to get it. I could literally see my car from where I was standi If you know I’m on my way, why don’t you pull it up if it’s going to take you 20 mins to get it. I could literally see my car from where I was standing. For that reason, I’m not inclined to come back. Also it’s hard for me to keep track of my service advisor so every time I have to go in and ask who the advisor is. It’s just not easy. More

by JNANDERSON16 Verified Customer Verified Customer

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I was happy and impressed to hear Emily had a good knowledge of Toyota vehicles and could answer my technical questions. She was very pleasant to work with. knowledge of Toyota vehicles and could answer my technical questions. She was very pleasant to work with. More

by grandmadenisem Verified Customer Verified Customer

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Excellent employees and service in a timely manner! The waiting areas are clean and well maintained for the customers! The waiting areas are clean and well maintained for the customers! More

by BASEBALL99M Verified Customer Verified Customer

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I didn’t have an appointment, but I was able to get my car fully seviced in good time: oil change, tire rotation, safety check, etc! So appreciated. Thank you Des Moines Toyota! car fully seviced in good time: oil change, tire rotation, safety check, etc! So appreciated. Thank you Des Moines Toyota! More

by wacha.richard Verified Customer Verified Customer

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I have purchased 2 or 3 cars from you and the service is excellent. I had my 5000 mi service done in Ottumwa at the dealership here and everything was a challenge. Couldn’t find my service agreement. I had. excellent. I had my 5000 mi service done in Ottumwa at the dealership here and everything was a challenge. Couldn’t find my service agreement. I had. Tire issue and they couldn’t find my tire agreement. Tried to charge me $400. I will drive 90 miles for my service done in your dealership. I appreciate you. More

by DEBI.BLEW Verified Customer Verified Customer

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Dealership is good. Agent didn’t provide necessary or complete info on the new battery I received snd it’s warranty requiring me to make a separate trip back to follow u Agent didn’t provide necessary or complete info on the new battery I received snd it’s warranty requiring me to make a separate trip back to follow up and except for my payment receipt, I have no documentation from Toyota on the battery’s warranty. My error in purchasing this from Toyota! More

by JJKESSELMAN Verified Customer Verified Customer

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Love the video review of my car! Excellent customer service! I forgot to put gas in my car before it was picked up and felt terrible when I realized this. Emily was very understand Excellent customer service! I forgot to put gas in my car before it was picked up and felt terrible when I realized this. Emily was very understanding and the manager was gracious enough to put some in to get the car back to me. Really appreciate that!!! More

by NMUNDT Verified Customer Verified Customer

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