Emily Wagner

The appointment for this interaction was made by the staff of Toyota Des Moines to fix a recalled software issue. I came to the dealership and waited while the software was updated. I was told initially staff of Toyota Des Moines to fix a recalled software issue. I came to the dealership and waited while the software was updated. I was told initially that the update would take about two hours and it only took about one hour. Great job by all the staff involved!! Thank You!!! More

by GBARNUM07 Verified Customer Verified Customer

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I am always please to have my vehicle service by your unique professional. Thank you for informing me of those problems I did not know too... I love my vehicle and hope you always make me road ready. I unique professional. Thank you for informing me of those problems I did not know too... I love my vehicle and hope you always make me road ready. I love you Toyota of Des Moines More

by GSHERMAN2020 Verified Customer Verified Customer

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Always top-notch service. Friendly folks and clean surroundings. Good coffee and cookies. Comfy seating. Helped me with a coupon. Friendly folks and clean surroundings. Good coffee and cookies. Comfy seating. Helped me with a coupon. More

by NERAKKLEB Verified Customer Verified Customer

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Not recommended this places because they now provide any information about any future service by miles information about any future service by miles More

by pwjrqf9xnj Verified Customer Verified Customer

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Excellent people greeting and helping you is the usual. And so it is again. I love everything and everyone. I just hate the prices now that my warranty has expired. And so it is again. I love everything and everyone. I just hate the prices now that my warranty has expired. More

by CJSTENDE0 Verified Customer Verified Customer

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I was amazed how quick they got me in and how fast they replaced the battery and completed a recall. replaced the battery and completed a recall. More

by quilter53 Verified Customer Verified Customer

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Service advisor wasn't very friendly or helpful. I asked her to explain in more detail the suggested repairs, and she was curt and just said we've suggested them the last several visits. I also aske I asked her to explain in more detail the suggested repairs, and she was curt and just said we've suggested them the last several visits. I also asked about my cracked windshield, and she didn't engage the question, merely said they didn't repair them and gave me a card of someone who does. Also, I scheduled a pickup online and nobody came to pick my car up. When I called in, I was told I wasn't supposed to be able to book that service online. But obviously I was able to, and got a confirmation email and everything, but there was no effort by the dealership to acknowledge they'd screwed up or to try to make it better. More

by robertmaxhutchings Verified Customer Verified Customer

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I am extremely disappointed in the communication with the service area. My car had a pop-up message saying oil maintenance is due soon. I also had a windshield sticker with the current mileage my next oil ch service area. My car had a pop-up message saying oil maintenance is due soon. I also had a windshield sticker with the current mileage my next oil change was due. My husband drove my car an hour and a half to the dealership only to be told they won't do the oil change. The service tech said the windshield sticker was for when a tire rotation is due. I would not have had my husband drive three hours round trip for a tire rotation. I was worried about going over the mileage on the windshield sticker so my husband took the car in, while I stayed home with a 5-day old baby. More

by MADDYPATTY150 Verified Customer Verified Customer

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no complaints, seems to do good work, fair price, convenient. hopefully will continue to have same experience going forward. convenient. hopefully will continue to have same experience going forward. More

by ROBERTLCLARKJR Verified Customer Verified Customer

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Very minimal wait time, comfortable waiting area and the service staff offered their opinion on things that needed worked on without feeling like they were trying to sell a service like some dealerships wo service staff offered their opinion on things that needed worked on without feeling like they were trying to sell a service like some dealerships would. More

by Coleson.stifel1315 Verified Customer Verified Customer

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