Emma Allen | Page 28

Outstanding experience purchasing a Ford/Lincol ESP I used Lombard Ford's Internet sales department (via Emma Allen) to purchase an extended service plans (ESP) for my girlfriend's new Lincoln vehicle. I used Lombard Ford's Internet sales department (via Emma Allen) to purchase an extended service plans (ESP) for my girlfriend's new Lincoln vehicle. Emma was patient explaining the different options to me, and is extremely knowledgeable and helpful. Not only did I save over $1,000 on the plan versus purchasing it with the new vehicle from the local dealer, Emma also went above and beyond any of my expectations with this experience, providing extra documentation at short notice as a surprise for my girlfriend. More

Helpful 0

Report | Print

Ford ESP - Emma to the rescue We purchased a used 2013 F150 limited from a NH dealership. They did not offer the Ford ESP. I called Lombard and Emma was very helpful and very pl We purchased a used 2013 F150 limited from a NH dealership. They did not offer the Ford ESP. I called Lombard and Emma was very helpful and very pleasant. Answered all my questions. I felt very comfortable with her knowledge of extended service agreements. We purchased the one that was right for us and Emma followed through on all promises. If you are looking for the Ford ESP, look no further than Lombard. More

Helpful 0

Report | Print

A 10 in customer service I purchased a Ford ESP service plan from Lombard Ford several years ago. It was due to expire so a year before it did I contacted Lombard and spoke wi I purchased a Ford ESP service plan from Lombard Ford several years ago. It was due to expire so a year before it did I contacted Lombard and spoke with Emma Allen who said she would contact me prior to the expiration date and review my options which she in fact did. Now this is exceptional in its self this day and age. Two weeks prior to expiration she e mailed a quote with with my options for coverage. I purchased a new ESP plan from Lombard without even searching other dealers. In closing I cannot thank Emma Allen and associate Jack along with Lombard Ford for providing a truly great experience. If I lived anywhere near the state of Connecticut Lombard Ford would be my choice for Sales and Service based on my dealings with Emma and Jack. Steve Large . More

Helpful 0

Report | Print

Amazing customer service Emma assisted me in purchasing an ESP Plan for my Edge. She was so easy to work with, and very thorough. She kept me informed of when it was time to Emma assisted me in purchasing an ESP Plan for my Edge. She was so easy to work with, and very thorough. She kept me informed of when it was time to purchase, so my origional factory warranty didn't overlap. The prices were very good, but it was the customer service that made me want to purchase my plan there. I even had a call from Mr. Lombardi when I first inquired. Thank you to Emma who made my experience so friendly and worth while. Nanci More

Helpful 0

Report | Print

Exceptional Service I had the wonderful experience of buying my Ford Extended Service Plan from Emma at Lombard Ford. Even though I live in Washington State, it was as if I had the wonderful experience of buying my Ford Extended Service Plan from Emma at Lombard Ford. Even though I live in Washington State, it was as if I were in Emma's office every time I contacted her. In fact, one time I left her an email message on Saturday, as I was trying to decide if I was going to purchase a policy or not, and what particular policy fit my needs, and Emma replied within 30 minutes. She works all the time. With Emma's help and information I decided to purchase an ESP. I chose the plan without the least bit of pressure. Emma only provided the information I needed to make the decision. I really appreciate not having the hard sales I was getting from another dealer and the final cost after the discount I was given. I would definitely consider purchasing a vehicle from Lombard Ford. I believe one great person can spread throughout an organization. More

Helpful 0

Report | Print

Excellent Customer Service Emma has helped me numerous times with a couple of Ford Vehicles I own with ESP programs. Anytime I’ve had a question Emma and Jack were always there Emma has helped me numerous times with a couple of Ford Vehicles I own with ESP programs. Anytime I’ve had a question Emma and Jack were always there to provide direction. One of my vehicles is up for renewal and I’ll discuss with Emma and I know I’ll get the usual outstanding customer service they provide. More

Helpful 0

Report | Print