Emma Tompkins | Page 4

This was my third Ram purchase with Lafontain ! Liam and Emma are fantastic to work with. I will recommend them to anyone looking for a new vehicle. Liam and Emma are fantastic to work with. I will recommend them to anyone looking for a new vehicle. More

by danruhstorfer Verified Customer Verified Customer

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Needs work! ! I waited over 3 1/2 hours before I even got to the finance managers office. I’ve never waited so long to buy a car in my life. My salesperson is n ! I waited over 3 1/2 hours before I even got to the finance managers office. I’ve never waited so long to buy a car in my life. My salesperson is new, and I understand still learning. However, he shouldn’t go from a script, especially when the customer has already stated why they’re there. Awkward. He was friendly enough, but too much back and forth for my liking for him to get answers and more waiting. More waiting. A ridiculous amount of waiting. He was quick to get back with me up until the sale of the car. After the sale when there were issues, he was awful at getting back with me and left me hanging many times. I had such a run around trying to get answers on what was going on with my car, as I had an engine light come on less than 48 hours after the purchase. Car had to be sent down the street to their GM dealership for service, and NO ONE told me that my car hadn’t even been looked at the entire day. I just kept getting shifted from one person to the next. Two full days of no answers from anyone. By the third day, I was livid. I FINALLY get the name of the service advisor who was responsible for my car. His name is Aaron. He finally gave me a call back, answered questions, and went to bat for me to try to get things handled in a timely manner. He is the only person that made me feel like my concerns, and my car actually mattered. Aaron is also the only reason that I feel that my car was finally taken care of and delivered back to me. So to him, I say a huge THANK YOU!! I would not buy another vehicle here again. I would let Aaron service my vehicle though. He was the only person with follow through, and understood my concerns and valued my time. More

by kendaldsimons Verified Customer Verified Customer

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Great service knowledgeable sales and management staff clean dealership that make you feel like family clean dealership that make you feel like family More

by CHRISPETERS3109 Verified Customer Verified Customer

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I have been a customer since 1986! That should say what I think of the company! That should say what I think of the company! More

by toddyfox Verified Customer Verified Customer

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Please stop sending me this email. I have voiced my concerns. Thank you. I appreciate Emma and the manager. I have voiced my concerns. Thank you. I appreciate Emma and the manager. More

by ehart41419 Verified Customer Verified Customer

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The sales representative were friendly and attentive to the needs of the customer. They answered all of my questions. I enjoyed working with them! the needs of the customer. They answered all of my questions. I enjoyed working with them! More

by mary Verified Customer Verified Customer

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Liam is knowledgeable, efficient, helpful and very personable. We had an excellent buying experience. Thank you! personable. We had an excellent buying experience. Thank you! More

by ropreston Verified Customer Verified Customer

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I was a little wary of the dealership because the car I looked at did not have many of the features in the online ad. However, the people who helped were not pushy in any way. They were friendly and helpfu looked at did not have many of the features in the online ad. However, the people who helped were not pushy in any way. They were friendly and helpful throughout the process. More

by Rachel Verified Customer Verified Customer

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The 3 hour wait for the finance lady was not optional when you have people who are diabetic and needs every so often. Looking at cars in its self takes 2 hours by itself. So we were their 5 hours. when you have people who are diabetic and needs every so often. Looking at cars in its self takes 2 hours by itself. So we were their 5 hours. More

by beddedbuckfarm Verified Customer Verified Customer

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Very wonderful people to work with. Hope to work with them again someday. Thank you for the wonderful customer service. And thank you Taj for driving to a restaurant just so I could tes Hope to work with them again someday. Thank you for the wonderful customer service. And thank you Taj for driving to a restaurant just so I could test drive the jeep. More

by Srconine Verified Customer Verified Customer

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