Emmanuel Alarcon

I took my four-year-old Honda HR-V for his yearly Preventive Maintenance Check-Up. I requested an oil change, a tire rotation, a brake oil replacement, and since Texas doesn't require yearly vehicle Preventive Maintenance Check-Up. I requested an oil change, a tire rotation, a brake oil replacement, and since Texas doesn't require yearly vehicle safety inspections anymore, I asked for a 27-point Inspection to be performed. Manny, my Service Advisor, was very professional, easy to speak to, and very thorough. He actively listened to my questions and concerns regarding my Honda. Once the work was completed, Manny reviewed all the work that was done as well as the 27 Point Inspection and the tire rotation--which were complimentary, by the way. He even went above and beyond and washed my Honda for me. A lot of work was done and all safety points were inspected on my Honda in less than 75 minutes. While I was there, I took a stroll to admire the beautiful new Hondas. Eddie, one of the Honda Vehicle Experts, showed me the features and benefits of the 2025 H-RV, the Civic and the all new EV Prologue. If you're looking for a new Honda, this is where you NEED to go. There's no sales pressure, just a lot of help and support to help you find the best Honda for you. Thanks Clark-Knapp Honda! More

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Poor work performed, zero customer service, service advisor needs more training and how to speak with customers advisor needs more training and how to speak with customers More

by VILLAMARTINA57 Verified Customer Verified Customer

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I went in with the date that I had scheduled on the Honda app and they told me that I needed to call first to confirm if they even had the piece. What was the point of confirming on the app and through a tex app and they told me that I needed to call first to confirm if they even had the piece. What was the point of confirming on the app and through a text message if I still had to reschedule to go in to get the part fixed? Other than that. Good service. They worked on my vehicle very quickly. More

by emmoreno1218 Verified Customer Verified Customer

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Courteous and excellent customer service from Emmanuel Alarcon and the service department at Clark Knapp Honda. Alarcon and the service department at Clark Knapp Honda. More

by D GOMEZ Verified Customer Verified Customer

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Good and fast service was provided by this service department team. Keep up the good work. department team. Keep up the good work. More

by ALEX427CI Verified Customer Verified Customer

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Overall I had a great experience. Everything was explained to me very well, service was done in excellent time. Everything was explained to me very well, service was done in excellent time. More

by SPEREZH Verified Customer Verified Customer

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Excellent service, he was very helpful, explained well, very polite , service was fast. And everything was done to my car. Great experience! Great service ! very polite , service was fast. And everything was done to my car. Great experience! Great service ! More

by N.MUNIZ Verified Customer Verified Customer

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Omar Solis is an excellent salesman goes above and beyond for his customers I truly appreciate his service. I will recommend him to everyone I know! for his customers I truly appreciate his service. I will recommend him to everyone I know! More

by Perez Family Verified Customer Verified Customer

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The representative was helpful and provided me with the information I needed to make informed decisions. The wait time (I didn't have an appointment) was reasonable therefore, this experience was a positiv information I needed to make informed decisions. The wait time (I didn't have an appointment) was reasonable therefore, this experience was a positive one. More

by MISTERED_38 Verified Customer Verified Customer

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Professional, timely and friendly service every time I visit. Mandy was very helpful and thorough. visit. Mandy was very helpful and thorough. More

by FOCA77SEAL Verified Customer Verified Customer

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