Enrique Soto

I was not impressed with the service this time around. Wait was too long. The one thing I did not love, was them adjusting my seat completely. Up, down forward, backwards and there was really no need f Wait was too long. The one thing I did not love, was them adjusting my seat completely. Up, down forward, backwards and there was really no need for that. Perhaps, the day was a little busy but the "advisors" were a little annoyed that I had questions. Don't love dealers as a general rule and this experience was worse than before. More

by dslinkov Verified Customer Verified Customer

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Good experience as usual. I was disappointed to hear that they don't offer the 3 oil changes plus the emissions and tire rotation package anymore with the new ownership. I was disappointed to hear that they don't offer the 3 oil changes plus the emissions and tire rotation package anymore with the new ownership. More

by mrluque13 Verified Customer Verified Customer

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Going to this dealership always feels like I'm being scammed. Everything is SO expensive to repair or to even have checked out. Nothing was wrong with this visit but the price to get a new key fob being scammed. Everything is SO expensive to repair or to even have checked out. Nothing was wrong with this visit but the price to get a new key fob being almost 300 dollars is insane to me. More

by tmantheawesome22 Verified Customer Verified Customer

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I am very pleased with my visit they got me in early, the listened to what I needed as well as what I already knew that was wrong with my vehicle that I am trying to save up for and they didn't hound me abou listened to what I needed as well as what I already knew that was wrong with my vehicle that I am trying to save up for and they didn't hound me about it! They respected my knowledge and were super understandable with all my needs! More

by jac0b.R0b3rts Verified Customer Verified Customer

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I am very pleased with my visit they got me in early, the listened to what I needed as well as what I already knew that was wrong with my vehicle that I am trying to save up for and they didn't hound me abou listened to what I needed as well as what I already knew that was wrong with my vehicle that I am trying to save up for and they didn't hound me about it! They respected my knowledge and were super understandable with all my needs! More

by jac0b.R0b3rts Verified Customer Verified Customer

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I bought my Toyota at a different dealer because whenever I stopped in at Orem no one ever even approached me to see what I was looking for. Service department is great though. I stopped in at Orem no one ever even approached me to see what I was looking for. Service department is great though. More

by d_soelberg Verified Customer Verified Customer

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The employees were helpful and very nice to work with. They answered my questions and were patient. They answered my questions and were patient. More

by CJBJDCPA30 Verified Customer Verified Customer

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There was no line. We got right in and taken care of in record time. The customer service was excellent. We got right in and taken care of in record time. The customer service was excellent. More

by lesliepbird Verified Customer Verified Customer

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The Service center was great. Quick and no charge. Enrique was helpful. The process was easy. Quick and no charge. Enrique was helpful. The process was easy. More

by emailrickanderton Verified Customer Verified Customer

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In August 2025 I took my Tacoma in for service (a routine oil change). In July 2025 I purchased the Tacoma from Orem Toyota. In addition I purchased the extended warranty. At the conclusion of the visit, Enr oil change). In July 2025 I purchased the Tacoma from Orem Toyota. In addition I purchased the extended warranty. At the conclusion of the visit, Enrique Soto informed me that the upper control arms of the ball joints on the two front tires would need to be replaced and it would be $2000. I immediately found Todd Robinson who then asked Enrique if the used car multi point inspection and warranty would cover it. Enrique then said he would have to ask the tech if the warranty would cover the cost of the upper control arms. By then it was 6pm at night and Enrique said I would need to leave my truck there. The next day I learned that the control arms did not need to be replaced. You can imagine my frustration that I had to leave my truck there as well as the mental anguish that I would need new truck parts after just purchasing the truck a month ago. Todd Robinson explained that Toyota does a thorough inspection. I thought and still think that this is terrible customer service. More

by clarkizudds Verified Customer Verified Customer

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