Eric Burd | Page 16

Respectful, fair, uneventful We knew we wanted to get an Outback (knowing Consumer Reports exceptional rating, after having seen so many Cityside cars around Belmont, Cambridge, A We knew we wanted to get an Outback (knowing Consumer Reports exceptional rating, after having seen so many Cityside cars around Belmont, Cambridge, Arlington, Lexington, and after hearing about exceptional experiences with Cityside) Eric and I discussed inventory, price and acquisition logistics. On all fronts, Eric was responsive, fair and accommodating. This, in 30+ years of car ownership, was the best experience. More

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Exactly what you expect from Subaru We came to Cityside having owned Subarus for 20 years. We knew we wanted a Subaru but shopped around to a few dealerships. The service we got at City We came to Cityside having owned Subarus for 20 years. We knew we wanted a Subaru but shopped around to a few dealerships. The service we got at Cityside was fantastic, working with Eric Burd was a pleasure, quick officiant and painless I would highly recommend coming to Cityside in working with Eric! More

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Friendly, helpful service. Everyone we worked with was knowledgeable and respectful. We got the car we wanted, and the negotiation was painless. The only pressure I felt was w Everyone we worked with was knowledgeable and respectful. We got the car we wanted, and the negotiation was painless. The only pressure I felt was with the extended warranty, which we ended up getting even though we hadn't intended to do so. More

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I had a good experience Eric was very thoughtful and helpful. He listened to our concerns, he was very flexible with us. We had a good experience overall. I will continue d Eric was very thoughtful and helpful. He listened to our concerns, he was very flexible with us. We had a good experience overall. I will continue doing business with Cityside Subaru. More

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New car fun! Eric Bird was very easy to work with. He made the experience pleasant and we love our new car. Thanks so much for helping us. Eric Bird was very easy to work with. He made the experience pleasant and we love our new car. Thanks so much for helping us. More

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This was an extroardinarily positive experience. I can't put into words how good, honest, and easy going this dealership is, especially Eric Burd, and Tom Chausee. I began my conversations with Tom, I can't put into words how good, honest, and easy going this dealership is, especially Eric Burd, and Tom Chausee. I began my conversations with Tom, but due to some scheduling issues, Eric took over. It was a wonderful experience, which is not what I was expected at all. To be honest, I walked into the dealership expecting a negative experience, the hard sell, and so on. But these guys are totally honest and understanding, and everything went better than my highest expectations. I should also point out that Flavio Fonseca helped me on one occasion, setting me up with a test drive. Though Eric Burd was the primary salesman, the dealership obviously works as a team, and I credit them all for that. More

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