Eric Burd | Page 29

Excellent Service from beginning to the end ! From the moment I walked in I was greeted and treated with Friendliness and Professionalism. No pressure to purchase extras, just a Great experience ! From the moment I walked in I was greeted and treated with Friendliness and Professionalism. No pressure to purchase extras, just a Great experience !! I would highly recommend Cityside Subaru and Their Staff for a Great Car buying experience ! More

by CREBS1065 Verified Customer Verified Customer

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Fortunate to meet Flavio Flavio was very helpful and informative: he was patient, kind, and hospitable while my father and I test-drove vehicles and made the decision to purch Flavio was very helpful and informative: he was patient, kind, and hospitable while my father and I test-drove vehicles and made the decision to purchase a car. I'd recommend the dealership to anyone interested in top-notch care and general kindness from a dealership. More

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Very pleasant experience, very helpful salesperson My salesperson, Eric Burd, was very helpful and knowledgeable. He did not try to push my decision in any way, but provided very clear information and My salesperson, Eric Burd, was very helpful and knowledgeable. He did not try to push my decision in any way, but provided very clear information and allowed me to make the decision. When the car arrived he went over every aspect with great patience. It was a pleasure to deal with CitySide again for the third time. More

by BBLOOM Verified Customer Verified Customer

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As good as it gets. Can only say that their high level of customer attention, friendly and knowledgeable employees and over all fairness puts City Subaru in the top leagu Can only say that their high level of customer attention, friendly and knowledgeable employees and over all fairness puts City Subaru in the top league of dealerships. More

by LINN0 Verified Customer Verified Customer

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Great experience I worked with Eric at Cityside Subaru. He was knowledgable, straightforward, and helpful. On the day of my visit, I ended up buying a Forrester and it I worked with Eric at Cityside Subaru. He was knowledgable, straightforward, and helpful. On the day of my visit, I ended up buying a Forrester and it’s exactly the car I wanted. Being a single mom with two young kids, it was the first time I’ve bought a car on my own and I couldn’t have asked for a better experience. I’m thrilled with my new car! More

by ATTHAYER Verified Customer Verified Customer

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New Crosstrek Eric Burd Working with Eric was a pleasure. He provided just the right amount of information, answered my questions. I appreciated that he had set up the car be Working with Eric was a pleasure. He provided just the right amount of information, answered my questions. I appreciated that he had set up the car before I arrived to pick it up and did a thorough review of its features. Thanks More

by CMR123 Verified Customer Verified Customer

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Great service 1. Great service. 2. Friendly employees. 3. Good prices and discounts. 4. Quick service. Overall really good experience. Had no issues working w 1. Great service. 2. Friendly employees. 3. Good prices and discounts. 4. Quick service. Overall really good experience. Had no issues working with them. Good job. More

by SKDESHPA Verified Customer Verified Customer

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Buying a new car I had a great experience buying a new car with Eric. Very friendly and made sure not to waste my time. Def will be recommending Cityside Subaru! I had a great experience buying a new car with Eric. Very friendly and made sure not to waste my time. Def will be recommending Cityside Subaru! More

by matt.jensen Verified Customer Verified Customer

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Great dealer, great service happy customer! I will share my honest review! My first experience (in early 2018) with the dealer was not that great! I was shopping for the BRZ tS and the dealer h I will share my honest review! My first experience (in early 2018) with the dealer was not that great! I was shopping for the BRZ tS and the dealer had one in the showroom. I do NOT remember the rep but he did not care that much. Maybe because I said I will not buy the car the same day :) So I checked the car on my own took some pictures and left the dealer with a bad experience. 9-10 months later I had my second experience was when I asked for a quote regarding the car I was looking for. They did not seem to be very interested. Meanwhile, I contacted all MA dealers and visited most of them for test drives quotes, etc. Finally, I got a deal online and directly went to CitySide and to my luck ERIC did take care with this customer. He is a great product specialist. He answered everything I asked, and I received perfect service. Of course, he wants to sell a car, but the way he is doing his job is definitely great! A different level. Since I did my homework, and since he recognized them I am a serious buyer it did not take too long to come to a deal. We got the deal with some accessories that were installed by CitySide and everything was arranged by Eric. He addressed all my concerns and I received my car with all accessories installed. Eric was involved in every step and he did his best to finish all paperwork as fast as possible. I received my car earlier than expected. The only confusion that I had was about the mirror that I ordered. I selected the Homelink mirror as an accessory and paid extra for it. Since I bought the accessory with the car together its normal to have it installed before getting the car. I received it installed but did not receive my original mirror. If I buy an accessory I don't have to return what I already have in the car :) Imagine that you but rims and Subaru take the ones on the car back!!! I told that to CitySide Subaru but never heard back again. After we were done with Eric, I went to the Finance Dept to finalize the payment. I told that I will pay 1/3 cash, 1/3 with the credit card and the rest with a loan from Subaru. I was told that there is a limit (5K) for the credit card (my friends used up to 10K with their credit card at another Subaru dealer). After, mentioning this, I was told that they will do an exception! Why exception? its the first time we are doing business! The gentlemen also said, "you will earn credit with your credit card". That's my business, of course, I will use every single benefit I can get. Didn't get the point he made but used my card for the amount I wanted. My next experience was the service for the first maintenance and it was the express service which was great. No appointment, short waiting time and clean service with no problems (except some oil residues on the car. I really care for this small issues. You always want it back as you left it). Overall, the service was a great experience. I just wish the price would be a little better. Next time will ask quotes from dealers and will decide accordingly. My last experience was for the title. Received a call from CitySide and was asked to bring the title that was sent to my address by RMV. They told me that the bank is asking for the title. I contacted the bank (2 different departments) and they told me that I can keep the title. I got confused and went to Cityside to chat about this issue. Finally, I realized that the car was registered as cash paid and therefore RMV sent the title to me (that's was the reason the bank told me I can keep the title). At this point, I did not want to send the title and paid off the loan. This is my experience with CitySide Subaru. I also ordered parts for pick up and am very happy with my purchases. Despite the mirror issue, payment limit, and title problem I highly recommend Cityside Subaru to my friends and colleagues at the Harvard Community. I think CitySide is doing a great job. Finally, thanks again to Eric Bud for his kindness and friendship every time I visit them. More

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Stress free car purchase...with excellent people. Eric went above and beyond to help us in purchasing our Subaru. He was honest and extremely easy to work with. There was no pressure during our deal Eric went above and beyond to help us in purchasing our Subaru. He was honest and extremely easy to work with. There was no pressure during our dealings with CitySide thanks to Eric. We had traveled to several other dealers... none came close to Eric’s professional experience. He was knowledgeable and patient at all times and up front with us...very down to earth. We would recommend him highly to others....without hesitation. More

by JBURKE226 Verified Customer Verified Customer

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