Eric Carroll | Page 2

Bondy's Nissan responded

Thank you for sharing your concerns. We want to clarify that our recommendation was based on what our technicians felt was the appropriate next step for your vehicle, not an attempt to sell unnecessary repairs. While additional engine testing can be performed, with the current cooling system issue, we do not feel that testing would provide useful or reliable information at this time. We would rather be honest about our recommendation than have a customer spend money on testing we do not believe will be beneficial until the cooling system is functioning properly. We understand you may have received other opinions, but our goal is always to recommend the diagnostic and repair process we believe is best for the vehicle. -Brittany Martin, Owner Loyalty Manager

Bondy's Nissan responded

Thank you for sharing your experience! We’re glad to hear our team was nice, courteous, and helpful throughout the Nissan LEAF recall/repurchase process. We understand these situations can be stressful, so we’re happy we could make the process as smooth as possible. We truly appreciate your business and trust in Bondy’s Nissan! -Breanna Bell, Customer Service Representative

Bondy's Nissan responded

Thank you for your feedback and for your kind words about our customer service and the quality of your repair! We apologize that your visit took longer than expected. We initially hoped we would be able to repair your tire and save you the expense of replacing it. Unfortunately, once we determined the tire could not be safely repaired, we had to order and pick up a replacement tire, which added additional time to your visit. We appreciate your patience and understanding while we made sure your vehicle was repaired properly and safely. Thank you for choosing Bondy's Nissan! -Brittany Martin, Owner Loyalty Manager

Bondy's Nissan responded

Thank you so much for your review! We're glad to hear that you consistently have a great experience at our dealership and we pride ourselves on providing excellent customer service. We appreciate your business and look forward to seeing you again soon! -Brittany Martin, Owner Loyalty Manager

Bondy's Nissan responded

Thank you for your feedback! We're glad to hear you were pleased with the trim repair. We're sorry to hear you're still experiencing concerns with your Apple CarPlay. During your visit, our technician tested the system using both an Android Auto device and a separate iPhone 16 with Apple CarPlay but was unable to duplicate the concern. We also verified that your vehicle's infotainment system was up to date and found no available software updates. Because Apple CarPlay relies on both the vehicle's infotainment system and the connected phone, intermittent concerns can sometimes be difficult to duplicate and may originate from either device or the connection between them. If the concern continues, we'd be happy to have you bring your vehicle back so we can perform additional testing, check for any newly released software updates, and gather more information to help identify the cause. Please give us a call at 334-794-6736, and we'll be happy to assist. -Brittany Martin, Owner Loyalty Manager

Bondy's Nissan responded

Thank you so much for your kind words and for taking the time to leave us a review! We're thrilled to hear that you've consistently had a positive experience with our team. Providing honest, reliable service and making sure our customers leave satisfied are always our top priorities. We truly appreciate your trust in us and look forward to taking care of you for many years to come! -Brittany Martin, Owner Loyalty Manager

Bondy's Nissan responded

Thank you for the wonderful review! We're so glad to hear you had a great experience with our team. Providing friendly, helpful customer service and maintaining a clean, comfortable waiting area are both very important to us. We truly appreciate your business and look forward to seeing you again on your next visit! -Brittany Martin, Owner Loyalty Manager

Bondy's Nissan responded

Thank you so much for your kind words and your continued trust in Bondy's Nissan! Hearing that you consider us professional, reliable, and family-oriented means a great deal to our team. We truly appreciate your loyalty and are honored to be your dealership of choice. We look forward to helping you with all of your automotive needs for many years to come. Enjoy your new vehicle, and thank you for being part of the Bondy's family! -Brittany Martin, Owner Loyalty Manager

Bondy's Nissan responded

Thank you so much for your wonderful review! We're thrilled to hear that Eric has consistently been helpful and attentive to your needs. We'll be sure to share your kind words with him. We appreciate your trust in our service department and are glad we've been able to provide the quick, efficient service you deserve. We look forward to seeing you again at Bondy's Nissan! -Brittany Martin, Owner Loyalty Manager

Bondy's Nissan responded

Thank you for your wonderful review and recommendation! We're delighted to hear that you found our team to be efficient, professional, and friendly. Providing quality service and a great customer experience is what we strive for every day. We truly appreciate your support and look forward to taking care of you again at Bondy's Nissan! -Brittany Martin, Owner Loyalty Manager