Eric Carroll | Page 4

Bondy's Nissan responded

Thank you for your feedback. We are sorry to hear about your frustration and understand your concerns regarding the diagnosis and communication surrounding your vehicle. After reviewing the situation with our management team, we understand that our staff has been in contact with you and that we are actively working toward a resolution. While diagnosing vehicle concerns can sometimes be challenging, especially when symptoms change or additional issues are discovered during the inspection process, we recognize the importance of keeping our customers informed throughout the process. We appreciate your loyalty as both a vehicle purchaser and service customer, and we remain committed to addressing your concerns. If there is any additional information we can provide, please do not hesitate to reach out to our service management team directly. -Brittany Martin, Owner Loyalty Manager

Bondy's Nissan responded

Thank you for your feedback and for recognizing our team. We are glad to hear that you found our staff friendly and helpful. We also understand your frustration with the wait time. We know your time is valuable, and a two-hour visit for an oil change and tire rotation is not the experience we strive to provide, especially when you have an appointment. We appreciate you bringing this to our attention, and we will communicate your feedback with our team and work toward correcting any process issues that may have contributed to the delay. Thank you for choosing Bondy's Nissan, and we hope to have the opportunity to serve you better in the future. -Brittany Martin, Owner Loyalty Manager

Bondy's Nissan responded

Thank you so much for your kind words! Our priority is always to provide excellent customer service and we're glad we were able to accommodate your needs. We look forward to seeing you again for any future repairs. Thank you for choosing us! -Brittany Martin, Owner Loyalty Manager

Bondy's Nissan responded

Thank you for your feedback. We understand your concern regarding the cost of your visit and would be happy to review the invoice with you. If you have any questions about the services performed or the charges on your repair order, please feel free to contact your Service Advisor, Eric Carroll. We appreciate the opportunity to earn your business and hope to have the chance to serve you again in the future. – Brittany Martin, Owner Loyalty Manager

Bondy's Nissan responded

Thank you so much for being a loyal customer and part of our Bondy's family! Our team takes pride in providing top-quality service and we are always here to take care of your vehicles. See you at your next service appointment! -Brittany Martin, Owner Loyalty Manager

Bondy's Nissan responded

Thank you for sharing your experience with Troy and our Service Department. We take pride in our knowledgeable team and strive to provide top-notch service. We look forward to helping you with your future Nissan purchases. Your Service Advisor, Eric, will continue to keep your vehicle in top shape. See you soon! -Brittany Martin, Owner Loyalty Manager

Bondy's Nissan responded

Thank you for your kind words! Our team always strives to provide convenient service and we look forward to welcoming you back. We appreciate your support! -Brittany Martin, Owner Loyalty Manager

Bondy's Nissan responded

Thank you for your kind words! We're so happy to hear that you always have a great experience with us. We all love you and always look forward to seeing you. -Brittany Martin, Owner Loyalty Manager

Bondy's Nissan responded

Thank you for your kind words! Our team takes pride in providing excellent service to all customers, regardless of budget. It's our pleasure to prioritize and work with you to find the best solutions. Looking forward to our continued partnership! -Brittany Martin, Owner Loyalty Manager

Bondy's Nissan responded

Thank you so much for your kind words! Our team strives to provide exceptional customer service at all times. We truly appreciate your support and look forward to serving you in the future! -Brittany Martin, Owner Loyalty Manager