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Eric Castillo
Eric Castillo at Herb Chambers Lexus of Hingham
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Eric Castillo | Page 2

Service Director

Herb Chambers Lexus of Hingham

141 Derby St
Hingham, MA 02043

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4.6
23 Reviews

Industry Experience

24 yrs, 4 mos

4.6

23 Reviews

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23 Reviews of Eric Castillo

August 30, 2023

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Employee Rating

Lexus of Hingham is the best Lexus dealership and service center I have interacted with. I always leave satisfied. I must mention that Eric Castillo has significantly enhanced the focus on customer experienc More

by hakim.lakhani@gmail.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Lauren Salvador

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Aug 31, 2023

Herb Chambers Lexus of Hingham responded

We're delighted to know that you had a great experience at Herb Chambers Lexus of Hingham, Hakim! It's wonderful that Eric and Lauren could demonstrate our commitment to customer service. We look forward to your next visit!

August 12, 2023

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Employee Rating

The technician at Herb Chambers Hingham look like they not attempt to to improve there work. Wait wait and wait from the manufacture. No creation. Feeling not excited at all once working or communicate wi More

by Long Le
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Recommend Dealer
No

Other Employees Tagged: Ryan Tierney, Jano Letif , Sammy 5*

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Aug 14, 2023

Herb Chambers Lexus of Hingham responded

Long, I'm sorry to read about your experience. We strive for excellence and it's disappointing to learn that we didn't meet those expectations during your visit. Your feedback is important as it helps us improve our service quality, so if you are open to sharing more details with me, I invite you to please reach out at your earliest convenience. I want to ensure you receive proper assistance moving forward. Thank you, Patrick Chahwan - General Manager - pchahwan@herbchambers.com

Aug 14, 2023

Long Le responded

I have completely understood that the new model 2023 which is still waiting from the manufacturer direction. However the panel fell off. Your guys atemped one time. The felt off again after 1 week. Then try one more time. I believe this time the panel would stay longer. However, the quality of finish 2.5/5. Why? Because still has a gap I still able to see it. If your guy need more time. Let me know at the beginning. I will be more happy to let you guy keep my Dad's car out there for the whole week and return in better condition.

August 11, 2023

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I know the dealer is always more money. Eric did an outstanding job in a difficult sttuation! I felt like he cared about my experience. True great experience! More

by Tharing102
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Yes
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Aug 14, 2023

Herb Chambers Lexus of Hingham responded

We're so glad to know that Eric was able to provide you with a great experience at Herb Chambers Lexus of Hingham. We always strive for excellence, and it's wonderful when our customers feel the same way!

June 23, 2023

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Talisa was excellent in solving my tire problem. 👍She showed a lot of diligence and a great attitude. More

by Beachbum
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Recommend Dealer
Yes
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Jun 23, 2023

Herb Chambers Lexus of Hingham responded

We're glad to hear that Talisa was able to take care of your tire issue! We will make sure she knows how much you appreciated her detailed service and positive attitude. Thanks for choosing Herb Chambers Lexus of Hingham!

June 13, 2023

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Thomas is friendly and efficient. A good communicator and very easy to work with. I would highly recommend him as he made the service experience go very well. More

by Patricia
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Recommend Dealer
Yes

Other Employees Tagged: Thomas McCafferty, Kevin Chan

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Jun 13, 2023

Herb Chambers Lexus of Hingham responded

Thank you for this 5-star review of Thomas and Herb Chambers Lexus of Hingham!

May 27, 2023

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Excellent service Keeps getting better Eric is doing a fine job Lauren is amazing and very responsive More

by hakim.lakhani@gmail.com
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Recommend Dealer
Yes

Other Employees Tagged: Lauren and Jano

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May 30, 2023

Herb Chambers Lexus of Hingham responded

We're delighted to hear that you had an excellent experience with the service at Herb Chambers Lexus of Hingham. It's wonderful to know that Eric is doing a great job and that Lauren provided amazing and responsive service. We appreciate your support and hope to see you again soon!

April 29, 2023

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Always great service and professional. Eric in service and Ryan Tierney in sales especially. The manager Patrick was also helpful. More

by robertmoscow
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Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Joseph Sullivan, Ryan Tierney, Vitor Duarte, Patrick Chahwan

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May 01, 2023

Herb Chambers Lexus of Hingham responded

We're delighted by your positive review! Thanks for highlighting the service you received from Eric, Ryan, and Patrick. It is our top priority to ensure customer satisfaction at Herb Chambers Lexus of Hingham. We look forward to seeing you down the road, take care!

April 10, 2023

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Excellent service! Love our Lexus. We would highly recommend this dealership! We’ve been with them for a number of years! More

by MaryAnn Quinn
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Recommend Dealer
Yes
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Apr 18, 2023

Herb Chambers Lexus of Hingham responded

MaryAnn, thank you for the review! We are thrilled to hear that you had a successful service experience working with the Herb Chambers Lexus of Hingham team. Drive safely, and we hope to see you back again down the road!

March 29, 2023

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Employee Rating

Very professional friendly service All those dealing with me on every visit have been very attentive to my needs More

by kevinf.oconnor55
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Service Time
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Recommend Dealer
Yes

Other Employees Tagged: Thomas McCafferty

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Mar 29, 2023

Herb Chambers Lexus of Hingham responded

Thank you so much for your glowing review, Kevin! Our team is always here to help you out!

December 07, 2022

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Employee Rating

Excellent service. Eric and Kevin were great! I will be back next year for my yearly service and detailing. Thanks and happy holidays. More

by Lisa
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Recommend Dealer
Yes

Other Employees Tagged: Kevin Chan

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Dec 07, 2022

Herb Chambers Lexus of Hingham responded

Lisa, we can't wait to share your feedback with Eric and Kevin! Thank you for your loyal business and we look forward to seeing you again at Herb Chambers Lexus of Hingham!

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