Eric Castillo | Page 3

Im over 15 years a customer of Lexus almost every time they take my car for a service or anything else they’re always extremely excellent. they take my car for a service or anything else they’re always extremely excellent. More

Report | Print

Lexus of Hingham consistently impresses me with their super service. This place has the best people working there. Eric, Talissa and of course Jano. super service. This place has the best people working there. Eric, Talissa and of course Jano. More

Report | Print

Love the service at Herb Chambers Lexus Hingham. My car was due for service, picked up this morning free of charge and looks like it just came out of showroom. Thank you. My car was due for service, picked up this morning free of charge and looks like it just came out of showroom. Thank you. More

Report | Print

My wife and I walked into Lexus of Hingham, every one was supper friendly process was very smooth/ well explained and we walked away with our new Lexus. Everyone at the dealership are very professional and t supper friendly process was very smooth/ well explained and we walked away with our new Lexus. Everyone at the dealership are very professional and they care about their customers from the GM Patrick to the sales manager Adel as well as sales person Afif and finance manage Joe. Hands down THE BEST experience. I strongly recommend anyone who is in the market to buy a new Lexus don’t look any further this is THE place to buy your Lexus. Thank you everyone! More

Report | Print

The service/salesman at Lexus I believe his name is James or Jim. Does not represent Lexus well. I was thrown in a fit all because the salesman could not properly relay important information. It shines a rea or Jim. Does not represent Lexus well. I was thrown in a fit all because the salesman could not properly relay important information. It shines a real bad light on this dealership which has always served me well. This experience had put a sour taste in my mouth about Lexus. But luckily thanks to manager Eric. Whom righted the discrepancy, relayed the proper message, and even retrieved the mechanic so that I may have my questions properly addressed. Jim or James on the other hand; honestly should not work in that department. If he cannot properly convey services needed and provide excellent customer service. I was told I had to pay over 9000 dollars for a job that closer to 600 dollars. And when I asked for a breakdown. I was given the same improper message and it completely exposed that this service/ salesman had no idea what he was talking about. And relatively gave off the impression that Lexus does not care about their customers and their satisfaction. Also made me want to report Lexus to the BBB and attorney general office for price gouging and fraud. All because someone didn’t take the time to understand, adhere, and genuinely care about what they are doing and what they were going to be delivering to the customer. As stated before Eric and the mechanic whom came to address my concerns displayed the Lexus standards and customer appreciation that I expected originally. And I am truly appreciative and grateful for them and that they are there. More

Report | Print

Price was different when I picked up my car, they told me taxes not added, although I repeated the price to the service rep, how I know this is that they taped the conversation between me and the rep. The pr taxes not added, although I repeated the price to the service rep, how I know this is that they taped the conversation between me and the rep. The price quoted should be the actual price. More

Report | Print

Always extremely helpful, professional and convenient. Happy to have my car serviced with Herb Chambers Hingham Happy to have my car serviced with Herb Chambers Hingham More

Report | Print

Mark Hausman is beyond a doubt the most responsive, professional and honest Lexus sales represenatives I have known. Mark is a pleasure to deal with . I say so after purchasing nearly twenty Lexus s professional and honest Lexus sales represenatives I have known. Mark is a pleasure to deal with . I say so after purchasing nearly twenty Lexus s from numerous sales people. More

Report | Print

I researched the car Audi Q7 and went to location and was assigned to Adam . He was knowledgeable about the financing. He made little to no conversation regarding the vehicle. We went for test drive he turn assigned to Adam . He was knowledgeable about the financing. He made little to no conversation regarding the vehicle. We went for test drive he turn on heated seat still no detail about car. Upon receiving. Car the muffler was dangling and a foreign substance vomit like was in back passenger floor. Both instances were concerning due to the obvious sight of discrepancy. I was appalled of this service from a flagship dealership. This was something I would expect from a mom and pop auto center. It let me with a unforgettable feeling of my business was not important as other customers. I was informed to return vehicle which was inconvenient due to my new schedule. Overall it was high priority to sell the unit but on satisfying the customer was least important when vehicle was delivered. A sad unsatisfied customer especially when I choose Lexus Hingham to initiate the car buying process. I hoped love ones and friend would not like to encounter this subpar customer service. More

Report | Print

All employees from General Manager Patrick to delivery man Lou were pleasant, efficient, informed, polite and timely. I will purchase another Lexus from Chambers because of the excellent service that I r man Lou were pleasant, efficient, informed, polite and timely. I will purchase another Lexus from Chambers because of the excellent service that I received. Thanks to all employees involved in solving my problem. Outstanding dealership!!!!!!!! More

Report | Print