It was really nice the people were nice and understanding
     they really try to work with you and understand your position to help you get a car 
     they really try to work with you and understand your position to help you get a car 
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    by gerardoc2006
         Verified Customer
 Verified Customer
         Verified Customer
 Verified Customer
 
    
    
    
    
    
    
    
    
    
    
        
                
                    Aug 04, 2025 -
                    
                        Big Star Hyundai responded
                        We are delighted that our team provided you with such a positive experience! Whenever you need assistance or just have a question, please give us a call. We're always happy to help!
                     
                 
         
 
 
    
    
    
    Our experience was great and we were processed in a very
     timely manner. We love our new car.
     timely manner. We love our new car.
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    by KBGWOSDZ
         Verified Customer
 Verified Customer
         Verified Customer
 Verified Customer
 
    
    
    
    
    
    
    
    
    
        
                
                    Jul 14, 2025 -
                    
                        Big Star Hyundai responded
                        We're thrilled to hear you enjoyed your experience with us! Your 5-star rating means a lot to the Big Star Team. We look forward to serving you again soon.
                     
                 
         
 
 
    
    
    
    Very good customer service Eric was a good salesman I
     don’t mind coming back to purchase another vehicle 
     don’t mind coming back to purchase another vehicle 
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    by NELSONTIFFANY0823
         Verified Customer
 Verified Customer
         Verified Customer
 Verified Customer
 
    
    
    
    
    
    
    
    
    
        
                
                    May 30, 2025 -
                    
                        Big Star Hyundai responded
                        Thank you so much for your kind words and 5-star rating. We truly appreciate you taking the time to share your positive experience. We strive to provide excellent service, and your feedback is invaluable.
                     
                 
         
 
 
    
    
    
    We had a great experience with ERIC CHAIRIS!
      Very professional and friendly! GREAT! Explained everything well!  Loved the technology you are using! 
      Very professional and friendly! GREAT! Explained everything well!  Loved the technology you are using! 
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    by kahill8016
         Verified Customer
 Verified Customer
         Verified Customer
 Verified Customer
 
    
    
    
    
    
    
    
    
    
        
                
                    Mar 27, 2025 -
                    
                        Big Star Hyundai responded
                        We are delighted that our team provided you with such a positive experience! Whenever you need assistance or just have a question, please give us a call. We're always happy to help!
                     
                 
         
 
 
    
    
    
    The dealership was very helpful and friendly as soon as I
     walked in, I would definitely recommend.
     walked in, I would definitely recommend.
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    by ergaitan
         Verified Customer
 Verified Customer
         Verified Customer
 Verified Customer
 
    
    
    
    
    
    
    
    
    
        
                
                    Jan 29, 2025 -
                    
                        Big Star Hyundai responded
                        Thank you for your business and your review! All of us at Big Star are truly humbled by your kind words.
                     
                 
         
 
 
    
    
    
    They did overcharge me for the 2025 Santa Fe I got it
     from them..   cruelty they changed the price and make me sign all documents.. i try to get this people on the phone after I find the difference.. nob
     from them..   cruelty they changed the price and make me sign all documents.. i try to get this people on the phone after I find the difference.. nobody is answering. The  operator transferred my call to the the Alex C Jones he’s never answered or call me back yet and I try to get the sales manager he also answered my call.. I going to file a complaint against Big Star Hyundai to AG ,Consumer Protection Office, and BBB if they did not do any compensation 
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    by DANIEL.YOHANNAN094
         Verified Customer
 Verified Customer
         Verified Customer
 Verified Customer
 
    
    
    
    
    
    
    
    
    
        
                
                    Jan 16, 2025 -
                    
                        Big Star Hyundai responded
                        Thank you for your review. We're sorry to hear about your experience. We take customer satisfaction very seriously and want to make things right. Please feel free to contact me directly at crussell@bigstarhyundai.com. Chris Russell, General Sales Manager.
                     
                 
                
                    Jan 17, 2025 -
                    
                        DANIEL.YOHANNAN094 responded
                        Hi .. Chris I did called you left a voicemail today and I sent a email yesterday , you did not respond to me yet .. here I am attaching the email message
Hi .. I want to let you know that today (1/15/25)is the due date for (2020 Santa Fe ) the car I traded with you guys  I not going to make any payments because I transfer the owner ship to you (Big Star Hyundai)on 1/4/2025 .. I got email notification from Hyundai Finance stating that
The payment is past due 
Also you guys overcharged me $1295 for 2025 Santa Fe , the total price of the car is $36,230 you guys are selling it to me $ 37,525 it’s a daylight fraud business you guys are doing especially your sales team.. I feel like all of their mind set is same ..just ripped off customers 
Thank you 
                     
                 
         
 
 
    
    
    
    very helpful.
     quick and to the point. explained in detail the process. eric was great 10/10 
     quick and to the point. explained in detail the process. eric was great 10/10 
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    by morales.briana83
         Verified Customer
 Verified Customer
         Verified Customer
 Verified Customer
 
    
    
    
    
    
    
    
    
    
    
        
                
                    Jan 08, 2025 -
                    
                        Big Star Hyundai responded
                        Thank you, it has been a privelege to serve you. We are delighted that our team was able to provide you with an exceptional, 5-Star experience.
                     
                 
         
 
 
    
    
    
    Eric, Mark, and Marcos were  very good!
     "Thank You" to them & Big Star Hyundai Friendswood Tx. for making me very happy!!!
     "Thank You" to them & Big Star Hyundai Friendswood Tx. for making me very happy!!!
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    by smithtoosweet403
         Verified Customer
 Verified Customer
         Verified Customer
 Verified Customer
 
    
    
    
    
    
    
    
    
    
        
                
                    Dec 11, 2024 -
                    
                        Big Star Hyundai responded
                        Your thoughtful review is a great encouragement to our team here at Big Star. We're always looking for ways to improve, and your feedback is invaluable. Please don't hesitate to reach out to us directly if you have any other thoughts or suggestions. Thank you for your business.
                     
                 
         
 
 
    
    
    
    Best sales man Eric Charis very professional.
     I will be recommending more people your way.
     I will be recommending more people your way.
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    by Ray
         Verified Customer
 Verified Customer
         Verified Customer
 Verified Customer
 
    
    
    
    
    
    
    
    
    
    
        
                
                    Oct 23, 2024 -
                    
                        Big Star Hyundai responded
                        Thank you, we are happy that you had a great experience with our team. Thank you for being a Big Star customer; we look forward to serving you again. Happy motoring!
                     
                 
         
 
 
    
    
    
    I drove 12 hrs.
     for my new truck that I got for my bday. I asked Rose (saleswoman) for pictures of underside of car.  I noticed oil smeared around transfer case, upo
     for my new truck that I got for my bday. I asked Rose (saleswoman) for pictures of underside of car.  I noticed oil smeared around transfer case, upon my arrival I found out the truck indeed had an oil leak and oil had been wiped off to hide the damage.
Chris Chairis sells an interior/exterior protection plan that cover dents and scratches, that sale was a forced sale I didn't want, they added it to the truck price.  I noticed the truck had scratches/dents, and yet they're selling a plan that covers that specifically?  Scott Kimbrough, general manager and Chris Russel reached out to me letting me know that they would make this right and that they had no idea of the oil leak.  They made it right by continuing to advertise the truck and selling it to someone else who probably didn't inspect it close enough. Theresa Ivey is a rude lady, every time I called, she was condescending.  Her tone of voice was very unwelcoming.  I recommend everyone stay away from Big Star Hyundai.  Don't ruin your day, there's plenty of other places to purchase from.
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    by aem169
    
    
    
    
    
    
            
                Other Employees Tagged: 
                
                
                    
                        zzChris zzRussell, Rose Rodriguez, Teresa Ivey, Scott Kimbrough
                    
            
     
    
    
    
        
                
                    Oct 08, 2024 -
                    
                        Big Star Hyundai responded
                        Thank you for your review. Customer feedback, such as yours, is essential to our ongoing efforts to evolve our service standards & performance for the highest possible customer satisfaction. Rest assured that your concern is being shared with the appropriate department as part of our commitment to continuous improvement.