"Doesn't deserve even on star!"
This is my horrible situation with Ron Carter Hyundai in Friendswood, Texas. My name is Karen Arredondo in 2014 I bought a Hyundai Accent from this dealership, it was a great car! Great price, nice payments, etc. Well under the circumstances of Hurricane Harvey, I lost my home, all my belongings and yes, even my Hyundai Accent. Veronica Hewitt, the GM's wife who worked at this dealership sent me an e-mail stating how sorry she was for the unforeseen circumstances Harvey left me in. She stated that if I came in she could put me in a new car. I went and spoke with her and she stated I would need a co-signer to get me another car. With the kind heart of my step-mother, Jimmie W. Boldger, she co-signed. Or so she and I thought. The papers that were driven by a porter to her (130 miles one way) stated she was the buyer and I was the co-signer. She refused to sign as this was not the agreement. The next day, after I sat at the dealership all day, new papers were drawn up, I signed as BUYER and my step-mother Jimmie W. Boldger was CO-SIGNER. Again, a porter drove 130 miles, one way to have her sign the corrected papers. The papers she received in the mail a few months later stated again SHE WAS BUYER and my name was no where on any of the papers. The papers did not even have a sales persons signature on them. Even though I was the sole payer and driver of this car (2018 Hyundai Elantra) my name never appeared on the papers in which I signed. Where are those papers?
I spoke with a friend who is a financial adviser at another dealership. She looked over the paper work and stated that my step-mother and I were sold a car under what is called a "STRAW SALE", and that I should contact you, the BBB, and the dealership. I sent everything I had received from my step-mother to the Better Business Bureau, and went to dealership. The dealership, which is now under new management by Scott Kimbrough, as Veronica Hewitt and her GM (husband) have since been fired, said he would try and "fix" this. Ok, so now on July 11th I sit at the dealership again and was told to park my Hyundai Elantra somewhere...anywhere and they proceeded to put me in a used 2015 Nissan Altima. After six hours of sitting in this dealership I then went into the finance office. I signed papers as BUYER and my step-mother CO-SIGNER. The papers were Fed-Ex'd to her (to the wrong address as well) and she refused to sign, as this past six months dealing with Hyundai had caused her health problems, and did not want (which I do not blame her) any more to do with Hyundai.
So, here it is a few days later, the finance office calls and asks where the paper work is. I explained that Jimmie W. Boldger did not want to sign and was rudely told to bring the Nissan back "or else". I asked if they could just run my credit for the Nissan without my stepmother and he again said rudely, "your credit isn't going to get you in a car". Another thing is, with the Elantra, interest rate was 8% and the Nissan is 20.61%. We were also told that after six months, my step mother would be taken off the loan and I would be put on as SOLE BUYER. This did not happen. Again, this has caused major health problems with my step-mother, and myself. But because I got mislead after the destruction of losing everything I owned, depression, anxiety, and mental anguish, and now being blindsided by a dealership trying to make a sale.
Other Employees Tagged:
David Waters, zzVeronica zzHewitt, zzRoger zzJimenez, zzRobert zzHewitt