Eric Chung | Page 3

I purchased my car from here. I’m too far away from this location now but I still drive to get my car do its routine maintenance from Longo. I sometimes can watch the mechanic do I’m too far away from this location now but I still drive to get my car do its routine maintenance from Longo. I sometimes can watch the mechanic do its job and doing multipoint inspection. They are all friendly and professional. One thing that doesn't make this review perfect is, when I had my windshield cracked, i thought they would take care of it as I want ( all Toyota parts) but instead, they just brushed me away and gave me a verbal quote of “1800$. I would have just scheduled to have it fixed there but, they did not offer to take in my car neither even recommended just to go somewhere else. Long story short, no problem with these guys, they are good taking care of the car and the owner of the cars, but I would be more appreciative if they treat their all their customers fairly. I feel like if you have the newest car, they are excellent, if you get there and you have your toyota from the 90’s and dressed in your simple clothes, it will be easy for them to just point you around and at the end no one will help you solve your problem. More

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Hi I did not like the service at all! I told the tech I wanted synthetic oil. He said yes, when I payed. The paperwork did not say what kind of oil. I asked the lady at the counter, I told the tech I wanted synthetic oil. He said yes, when I payed. The paperwork did not say what kind of oil. I asked the lady at the counter, she would not help me. She called the tech, with no answer... she said, go look for him. Terrible service More

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Good service representative and I am pretty sure they are very professional services and quality. very professional services and quality. More

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Eric chung is the best advisor so kind and helpful very responsive and kind BEST responsive and kind BEST More

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Number one , good service , reliable place , this dealer ship is the best in California , I am a customer since 1989. ship is the best in California , I am a customer since 1989. More

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Excellent Service! Definitely will come back again and will refer everyone to get service at Longo Toyota! Definitely will come back again and will refer everyone to get service at Longo Toyota! More

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Best dealership in the USA. Sales and Service Dpt are both doing great job, I bought 3 cars there, and always bring my cars to service there. Sales and Service Dpt are both doing great job, I bought 3 cars there, and always bring my cars to service there. More

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Respectfully , professional, quickly , Perfect service facilities，Easy to make an appointment，With clear directions for check in . facilities，Easy to make an appointment，With clear directions for check in . More

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No one told me I had to check in with the cashier in order for them to bring my car to the front. Waited an hour after my service advisor said that my car service was complete, that I would receive a t order for them to bring my car to the front. Waited an hour after my service advisor said that my car service was complete, that I would receive a text message when my car is ready. I never received a text message, I got tired of waiting after an hour and checked in with the cashier. Cashier told me that my car is ready and I was suppose to check in with the cashier in order for my car to be pulled to the front. More

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Alex explained the recommended attention for my vehicle , he accepted my decline and was not pushy to get the work done . Which I appreciate . , he accepted my decline and was not pushy to get the work done . Which I appreciate . More

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