Eric Chung | Page 4

No one told me I had to check in with the cashier in order for them to bring my car to the front. Waited an hour after my service advisor said that my car service was complete, that I would receive a t order for them to bring my car to the front. Waited an hour after my service advisor said that my car service was complete, that I would receive a text message when my car is ready. I never received a text message, I got tired of waiting after an hour and checked in with the cashier. Cashier told me that my car is ready and I was suppose to check in with the cashier in order for my car to be pulled to the front. More

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Alex explained the recommended attention for my vehicle , he accepted my decline and was not pushy to get the work done . Which I appreciate . , he accepted my decline and was not pushy to get the work done . Which I appreciate . More

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Friendly, reps, convenient and clean. Their customer service is exceptional. I live walking distance from Toyota in Whittier but drive to Longo for the better experience. It’s a no bra Their customer service is exceptional. I live walking distance from Toyota in Whittier but drive to Longo for the better experience. It’s a no brainer for my family to go to Longo. More

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Estimated wait time was too long. Service communication was good. Explanation of service needs improvement. Service communication was good. Explanation of service needs improvement. More

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Service was quick and efficient. I enjoy working with Eric Chung who keeps me updated on my car’s status. The service tracking system is digital now, so I can also see the progress I enjoy working with Eric Chung who keeps me updated on my car’s status. The service tracking system is digital now, so I can also see the progress and review the service/invoice and pay online as well. It also speeds up the car pick up. I’m glad they still have a cashier so that I could apply my AAA discount. More

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Very professional. Just love this dealership. Their service department is always great. Would highly recommend Just love this dealership. Their service department is always great. Would highly recommend More

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Eric Ching is an excellent service advisor. He is efficient and very helpful, he meet all my needs. Highly Recommended He is efficient and very helpful, he meet all my needs. Highly Recommended More

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The Service Reps are always professional. I don’t feel hassled nor being pushed into buying anything. I don’t feel hassled nor being pushed into buying anything. More

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Good service all the time , if i in the future to n Buy a new car I will come back to Longo Toyota a new car I will come back to Longo Toyota More

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Eric Chung is my Assistant Service Manager at Longo Toyota. I am a new customer at Longo Toyota. I am an elderly, female car owner and driver. Eric is very helpful and understands my special needs an Toyota. I am a new customer at Longo Toyota. I am an elderly, female car owner and driver. Eric is very helpful and understands my special needs and concerns. I feel I am in good hands and will have my concerns addressed with Eric. More

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