Jusvani Gonzalez

BMW of Wesley Chapel acknowledges responsibility for the damage to my vehicle. It is suggested that Brian, the sales/ops manager, focuses on sales/ops responsibilities and refrains from actions that the damage to my vehicle. It is suggested that Brian, the sales/ops manager, focuses on sales/ops responsibilities and refrains from actions that may intimidate customers who have entrusted their vehicles' care to the establishment. I am revising my star rating from 2 to 1 due to the following issues: 1. Misgendering by Loaner Vehicle Employee, Jodi, on multiple occasions, which is unacceptable given my clearly identified gender. 2. Brian's failure to issue an apology and his delay of over 2 hours in addressing the loaner vehicle situation, along with his refusal to compensate for diminished value resulting from the damage incurred. It is important to note that regardless of the type of damage, diminished value compensation is warranted. Moreover, the failure to report this incident to Carfax perpetuates their deceptive practices, exacerbating the situation. 3. Lack of response to numerous emails, complaints, and demands, reflecting a pattern of deceptive business practices. Efforts to resolve these issues have been hindered by the lack of proactive communication from management, exemplified by the General Manager's contact with Brian instead of directly engaging with me to address the concerns. These issues underscore the need for transparency and accountability in business dealings, and I trust that BMW of Wesley Chapel will take appropriate measures to rectify these shortcomings. More

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Really sorry we purchased our 2022 M8 Competition from this dealer. A combination of incompetence and couldn't care less attitude has made our experience to date rather unpleasant. They screw up and act l this dealer. A combination of incompetence and couldn't care less attitude has made our experience to date rather unpleasant. They screw up and act like they're doing you a favor to return your call a day later. More

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I received a fair trade in for my vehicle and the entire purchasing process was smooth and efficient. The salesman was very low stress and calm. Awesome experience. purchasing process was smooth and efficient. The salesman was very low stress and calm. Awesome experience. More

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The Oil Change was fast and well done. A precision engine inspection was completed with accuracy. Service Department was knowledgeable and Informative. Thank You BMW!!! inspection was completed with accuracy. Service Department was knowledgeable and Informative. Thank You BMW!!! More

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Great experience buying a car from BMW Wesley Chapel. Jusvani was great! Very professional. The finance team was also very professional and we finished the buying process very fast. No surprises. Jusvani was great! Very professional. The finance team was also very professional and we finished the buying process very fast. No surprises. More

by Luis Verified Customer Verified Customer

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Great experience!! Jusvani was knowledgeable about the car and great to work with. He made sure to go over everything about the vehicle. Never felt pressured. The entire process was smooth. Recommend this car and great to work with. He made sure to go over everything about the vehicle. Never felt pressured. The entire process was smooth. Recommend this dealership and Jusvani to anyone looking for a new or used vehicle. More

by emralston98 Verified Customer Verified Customer

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I was totally satisfied with EVERY ASPECT of dealing with Wesley Chapel MINI. Had ZERO problems.It was our 3rd. MINI OWNED BEST EXPERIENCE 4 sure. Wesley Chapel MINI. Had ZERO problems.It was our 3rd. MINI OWNED BEST EXPERIENCE 4 sure. More

by PTPADDEN Verified Customer Verified Customer

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Jusvani, Mrs. Chaparro and Thomas were very helpful. It was a delightful experience and we are very satisfied. My wife was very happy, it was her favorite color and model was a delightful experience and we are very satisfied. My wife was very happy, it was her favorite color and model More

by MALINDI1969 Verified Customer Verified Customer

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I purchased a car from Texas from Jusvani Gonzalez at the dealership. This guy totally did everything he said he would, this was appreciated especially with so many out of state requirements.His attention to dealership. This guy totally did everything he said he would, this was appreciated especially with so many out of state requirements.His attention to detail was spot on. Also his kindness was appreciated and helping to get the deal at a fair price. I would recommend Jusvani and the dealership. Thank you Happy customer More

by JMCFADDEN1903 Verified Customer Verified Customer

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BMW Mini of Wesley Chapel has a Excellent, Knowledgeable, and Trustworthy sales Team. The 2021 Mini Cooper has Speed, Style, and The latest in Technology! and Trustworthy sales Team. The 2021 Mini Cooper has Speed, Style, and The latest in Technology! More

by DESIGNMEDIA360 Verified Customer Verified Customer

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