Eric Fernandez Cervantes | Page 29

David Renard turned around what was initially a negative experience at Elk Grove Mazda, and he is the reason for our decision to purchase the CX-30 for our daughter from this dealership. David had an impec experience at Elk Grove Mazda, and he is the reason for our decision to purchase the CX-30 for our daughter from this dealership. David had an impeccable ability of making us feel like we were his only customer. He impressed our entire family by making us feel at ease, answering every question (and more) about the car, engaging with us and becoming familiar with our needs for the car and personalizing our overall experience. Because of the exceptional service, we decided to purchase the car. David made us feel confident in the decision to buy this car for our new teen driver! David made our buying experience probably one of the best we have ever had. He left no detail unattended, he provided us with a thorough tour of the car and dealership process, and he made the transition to the financing stage seamless (and entertaining). I cannot say enough good things about David. If I had any advice for improvement, it would be two things (1) Promote David! He would instrumental in teaching others the magic he creates in the customer service he provides and (2) When David made our personal car video he made it feel polished and professional--He has a radio/tv presence! You have to put him on your social media/tv communications! I cannot be more thankful to have met David! I hope he is equally pleased that we have adopted him as new extension of our family! More

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Thanks Eric for your excellent service and helping me with my trade in and getting me into my new Mazda! -David. with my trade in and getting me into my new Mazda! -David. More

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Just, amazing service! Eric me ayudó en todo el proceso, me guió y me aconsejó. Nunca me sentí obligada a comprar, ni presionada. Y eso es lo mejor de este lugar. Todo el p Eric me ayudó en todo el proceso, me guió y me aconsejó. Nunca me sentí obligada a comprar, ni presionada. Y eso es lo mejor de este lugar. Todo el personal muy amable y obviamente, volveré a futuro! More

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I can’t say enough positive things about Eric and his team at Mazda of Elk Grove! They went above and beyond to get me the car I wanted from an out of town dealership, all without any additional dealer team at Mazda of Elk Grove! They went above and beyond to get me the car I wanted from an out of town dealership, all without any additional dealer mark-up. More

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Eric was patient, informative, and persistent. Amazing! Thank you. Jarrell top notch. He knew his numbers, the benefits, and welcomed the gard questions. They were a tag team. You saw that they we Amazing! Thank you. Jarrell top notch. He knew his numbers, the benefits, and welcomed the gard questions. They were a tag team. You saw that they were comfortable in their skills. I am this far happy with all three Eric, Jarrell and Mazda. It's only been a week but I'm praying that my choice was a great one. Thank you gentlemen and may Hod bless your efforts. More

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Eric was fantastic! If your in the market for a new Mazda go see him. If your in the market for a new Mazda go see him. More

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I purchased my first Mazda from Eric. Eric was extremely patient and kind throughout the purchase process. Whenever I had a question, Eric took the time to ensure I was satisfied with his Eric was extremely patient and kind throughout the purchase process. Whenever I had a question, Eric took the time to ensure I was satisfied with his response. I appreciate Eric’s ability to attune to his clients needs and the time he spent demonstrating all the features of my new CX-30. Thank you, Eric!!! More

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Clean dealership, friendly and knowledgeable staff. Very low pressure and willing to work with you. Very low pressure and willing to work with you. More

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Had an amazing experience purchasing a Mazda here and with Eric! Definitely recommend this dealership to anyone looking to purchase. with Eric! Definitely recommend this dealership to anyone looking to purchase. More

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Eric had been the super nice guy, he took us through the whole process of test drive, getting the best deal ( he had been patient and did a back and forth countless times with his manager to get me the best whole process of test drive, getting the best deal ( he had been patient and did a back and forth countless times with his manager to get me the best deal ), demo'ng and explaining things etc. Eric stands out from all the sales people i have interacted with recently More

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