Eric Garcia | Page 2

Hyundai of Palm Springs responded

We’re glad your service visit on your Palisade Hybrid went smoothly and that Eric addressed all your questions with courtesy and attention. Knowing you feel confident returning after so many years means a lot to our service team. Hyundai of Palm Springs Team Palm Springs, CA

Hyundai of Palm Springs responded

Thank you for your 4-star review! We're honored that you've chosen Hyundai of Palm Springs for your vehicle's service needs and appreciate your continued trust in our team. We look forward to providing you with the same dependable care and excellent service during your future visits.

Hyundai of Palm Springs responded

Hearing that Cindy, Eric, and Josh handled your service needs so efficiently and in such an enjoyable way means a lot to our service team. Our team is pleased we could address your service needs for your Hyundai Sonata quickly while making each visit a positive experience. Hyundai of Palm Springs Team Palm Springs, CA

Hyundai of Palm Springs responded

Knowing you find our service department patient and courteous means a lot to our team. Our team is pleased we could help find and fix any issues with your Hyundai IONIQ 5. Hyundai of Palm Springs Team Palm Springs, CA

Hyundai of Palm Springs responded

Thank you for sharing your feedback. We're sorry to hear that your service experience at Hyundai of Palm Springs did not meet your expectations. We understand how frustrating it is to be given an expected pickup time and then not receive updates regarding your vehicle's status. Please contact our Service Director, George Nassar, at gnassar@indigoautogroup.com directly so we can learn more about your visit and work to address your concerns.

Hyundai of Palm Springs responded

Thank you for sharing your feedback. We're sorry to hear that your experience with our service department did not meet your expectations at Hyundai of Palm Springs. Providing responsive, professional service is important to us, and we'd appreciate the opportunity to learn more about what occurred. Please contact our Service Director, George Nassar, at gnassar@indigoautogroup.com directly so we can discuss your concerns and work toward a resolution.

Hyundai of Palm Springs responded

Thank you for sharing your feedback. We're glad to hear your buying experience was positive, but we're sorry that the communication from our service department did not meet your expectations at Hyundai of Palm Springs. We understand how frustrating it can be when a vehicle isn't ready as anticipated, and updates are not proactively provided. We take situations like this seriously and would appreciate the opportunity to better understand what occurred and where we fell short. Please contact our Service Director, George Nassar, at gnassar@indigoautogroup.com directly so we can learn more about your experience and work to address your concerns.

Hyundai of Palm Springs responded

Since 2007, knowing you have purchased six vehicles from us and continue to trust our service department with your Hyundai Palisade means a great deal to our team. It’s rewarding to hear that Eric consistently provides outstanding support and that your visits stay drama-free.

Hyundai of Palm Springs responded

It's great to hear that we were able to help you. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Hyundai of Palm Springs!

Hyundai of Palm Springs responded

Hearing that service has always felt efficient and courteous and that appointments are easy to schedule means a lot to our service department. Our service team is pleased we could maintain a welcoming service area for your Hyundai IONIQ 6.