Eric Giovanello | Page 4

We went to South Easton motors to purchase a used car and had a fantastic experience. They showed us the cars we were interested to buy, and allowed us to take it to our own mechanic in town prior to purchas had a fantastic experience. They showed us the cars we were interested to buy, and allowed us to take it to our own mechanic in town prior to purchase. The mechanic said the car was in great shape and had no concerns. We purchased it that day and everything has been great with the car since then. More

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Tim, the salesman, was great during our first conversation on Sunday — but after that, the experience went completely downhill. I submitted a credit application listing myself as the primary buye conversation on Sunday — but after that, the experience went completely downhill. I submitted a credit application listing myself as the primary buyer and my brother as the co-signer, since my insurance requires me to be the primary loan holder. To avoid any confusion, we even double-checked with Tim that day to make sure everything was filled out correctly — and he confirmed it was. Despite that, the dealership completely ignored that information and left a voicemail for my co-signer, telling him he was approved and to call them back. My co-signer called the manager and clearly explained that I was the actual buyer, and they needed to speak with me directly. He gave them my number and made it crystal clear who should be handling the conversation. Still — no one reached out to me. I called back again myself to try and keep the deal moving, only to be told again the manager wasn’t available — and once again, no one followed up. It felt like I was chasing them down just to give them my money. That’s beyond frustrating. By Tuesday, I’d had enough and called to cancel the deal and get my deposit back. Let’s be clear: this wasn’t about credit or money. I told them from day one that I was putting $5,000 down on a $14,000 car. I was serious, ready, and clear — and I was treated like I didn’t even exist. The fact that the manager couldn’t be bothered to speak to the actual buyer after multiple requests is completely unprofessional. I’m taking my business elsewhere — to a dealership that respects and communicates with its customers, not one that treats them like an inconvenience. Edit: Derek, the owner, personally reached out to me, apologized for the misunderstanding, and took full responsibility for what happened. He made sure the situation was completely resolved. I also spoke with the manager, who explained everything clearly and helped make things right. I truly appreciate when a business takes the time to address issues instead of avoiding them. That kind of accountability speaks volumes. I would absolutely come back and do business with them again. I respect local businesses that are genuine, down-to-earth, and actually care about their customers. More

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The easiest car buying experience I have ever had! Trade-in was quick and easy and everyone was a pleasure to work with. Have already recommended them to several people so far. Will definitely return Trade-in was quick and easy and everyone was a pleasure to work with. Have already recommended them to several people so far. Will definitely return when I am looking for another vehicle. More

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I bought my last car there after my neighbor referred them and they made the whole experience quick and easy. I recently had a problem with the car and thought I was going to need a new one, but they wen them and they made the whole experience quick and easy. I recently had a problem with the car and thought I was going to need a new one, but they went above and beyond to help me fix it while keeping the price low. Would definitely recommend! More

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Such a great experience! Great customer service, beautiful dealership, and I felt very respected as a young person purchasing a vehicle on my own. I am a recent RI resident, Great customer service, beautiful dealership, and I felt very respected as a young person purchasing a vehicle on my own. I am a recent RI resident, so it took me some time to get all of my documents in order, but the staff was patient and communicative with any and all updates. A special shoutout to Lisa, who is the quickest emailer I've ever known. I would definitely recommend South Easton Motor Sales! More

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Really easy to do business with, friendly staff, no pressure from the sales people, and the dealership comes with a good reputation. They have a great selection of used cars and are competitively pric pressure from the sales people, and the dealership comes with a good reputation. They have a great selection of used cars and are competitively priced. More

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Made the process of upgrading my daughter's vehicle painless. They took care of everything for us. They even worked with the lender to ensure we had the financing we needed. painless. They took care of everything for us. They even worked with the lender to ensure we had the financing we needed. More

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Very pleased with the process. Hate haggling, didn't mind paying slightly above market for the vehicle. We tried multiple vehicles for our daughter, no junk found, like at most use Hate haggling, didn't mind paying slightly above market for the vehicle. We tried multiple vehicles for our daughter, no junk found, like at most used car dealerships. Every car was in good mechanical shape, clean, and honestly advertised. Carfax given on website for every vehicle. Everyone we dealt with was friendly and knowledgeable. Great experience. More

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To me buying a car is worse than having my gums scaled so I was not looking forward to the whole process. I was looking online and checked out a few different cars at some local dealerships and then it start I was not looking forward to the whole process. I was looking online and checked out a few different cars at some local dealerships and then it started. Phone calls, texts and emails and the sales pitches. My head was spinning, and the headaches began. My dad bought a car from South Easton Motor Sales and told me to check it out even though it was pretty far from my house. When I got there, I was greeted by Colby who told me to look around and see if there is anything I liked and to let him know. No sales talk, no following us around pointing out various features or prices. I test drove 2 cars and ended up choosing one and was then helped by Eric who finished the deal and financing with no fuss and no muss. No haggling, no running back to the manager, no add-ons and no stress. I've bought a lot of cars in the last 30 plus years and will never go to another dealership ever again. South Easton Motor Sales will always be my go-to car dealership for the rest of my life! More

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I bought a car at Southeastern Motor Sales and I am extremely happy with it extremely happy with it More

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