Eric Harrelson | Page 13

2nd purchase from this dealer That speaks for itself! From sales to service is like being with friends. No pressure or hassles. Seems their only goal is to make me the customer hap That speaks for itself! From sales to service is like being with friends. No pressure or hassles. Seems their only goal is to make me the customer happy. Highly recommended. More

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Professional, courteous and accommodating Eric in service made sure my car received the repair work it needed (news tires/alignment) & even gave me a coupon to get a discount! Wes arranged a l Eric in service made sure my car received the repair work it needed (news tires/alignment) & even gave me a coupon to get a discount! Wes arranged a loaner for me, acted as liaison w/repair & confirmed work done to my satisfaction. More

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Outstanding Service I can't stress enough the service at your location is the best in my 33 years as a car owner I have ever had. Your team met & exceeded all expect I can't stress enough the service at your location is the best in my 33 years as a car owner I have ever had. Your team met & exceeded all expectations. If I could give your location all 12's on a 10 scale, I would. I will recommend your location to any & all VW owners I encounter. Thank you very much for the excellent & professional service. Kurt & Susan McCLellan More

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Everyone from the Sales to the Service Department has been very nice, friendly and helpful. I will always use this dealership. They are the BEST!!! been very nice, friendly and helpful. I will always use this dealership. They are the BEST!!! More

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My WRX had an unexpected issue with the radiator so I brought it in for service to this dealer as always. I arrived on Tuesday at 7:30ish in the morning and Eric Harrelson was already working away. I d brought it in for service to this dealer as always. I arrived on Tuesday at 7:30ish in the morning and Eric Harrelson was already working away. I didn't have an appointment since it was unexpected but Eric made sure my car was looked at that day. As with past experiences, Eric was extremely helpful, friendly and accomodating. He contacted me the same day and let me know what the problem was, the next steps to get it resolved as well as an estimate for the repairs. It was a multiple day deal and he stayed in touch with any updates. When I arrived on Thursday to pick up my car, he was there and recognized me immediately and took care of me. I definitely enjoy working with him when I bring my car in for service. I had a question Friday morning and he answered my call at 7:30 and answered it for me. Great job and I will definitely work with him again. Thanks More

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Moved from Illinois and had an existing problem that was handled so professionally and quickly... Very happy to call Dean Team our new dealership!!! Eric Harrelson is a super advisor to work with!!! handled so professionally and quickly... Very happy to call Dean Team our new dealership!!! Eric Harrelson is a super advisor to work with!!! More

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The service I receive at the Dean Team service dept with Eric is A+. When I walk in I always go to the desk to the left where I know he will be. He smiles and calls his customers by name. I am a widowed Eric is A+. When I walk in I always go to the desk to the left where I know he will be. He smiles and calls his customers by name. I am a widowed mother who just moved from a small town to the St. Louis area two years ago. I bought this Jetta right after the move in 2011 from the Dean team. Each time I have went in for service I know I can ask him any stupid vehicle or awkward pricing question, he answers with confidence, sincerety and with a smile. Also, the communication I receive from Eric with the service issue is timely, efficient and top of the line. I don't have to wonder what's going on with my vehicle. He is also available via email for service questions and information which is very convenient for people, like me that work at a desk. Thanks, J. Danielle Oliver More

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We had to get our windshield replaced by a certain time and date. Eric did a great job in setting up the appointment and getting us a loaner car that we needed. and date. Eric did a great job in setting up the appointment and getting us a loaner car that we needed. More

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I was on my way to buy a Kia Soul but turned into Dean Team on impulse. Less than a minute into my test drive I was hooked. Paul's friendliness and low-pressure style were great! He knew he had a great pr Team on impulse. Less than a minute into my test drive I was hooked. Paul's friendliness and low-pressure style were great! He knew he had a great product and his pride in Volkswagon was evident. I would recommend the salesman, the service department and the car very highly. :) More

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Bought a 2013 Jetta Sportwagon TDI which we love. Dealt with Carl Schaeffer on the sale, and he was very helpful. He had to get the car we wanted from Wisconsin. He spent plenty of time with us going ove with Carl Schaeffer on the sale, and he was very helpful. He had to get the car we wanted from Wisconsin. He spent plenty of time with us going over the special features of the car, which are many. Due to a special timing need we had, he overnighted our title paperwork to us via UPS. Would have liked a little more flexibility re price, however. We just had the initial courtesy service check up, and Eric was great to deal with and very helpful. We can see why this dealer gets such good ratings. More

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