Eric Harrelson | Page 12

A happy one! When looking for a Volkswagen I first went to a different dealership. After that one I went to Dean Team and saw and felt a big difference. The people When looking for a Volkswagen I first went to a different dealership. After that one I went to Dean Team and saw and felt a big difference. The people at Dean Team were very friendly, upbeat and courteous. They were quick to help and great at explaining things. I also didn't feel rushed for my decision. They made buying a new car a fun experience. More

Report | Print

Repeat Customer because I trust The Dean Team! Over the past 20 years my wife and I have purchased 8 automobiles from Phil Dean at the Dean Team for one reason. The service! I drove from Tucson A Over the past 20 years my wife and I have purchased 8 automobiles from Phil Dean at the Dean Team for one reason. The service! I drove from Tucson Arizona to deal with Phil because I trust him. From the Service Department and Eric to the Sales Department and John, Jason, Scott and Phil it truly is team approach with consistent service. Of course you must eventually pay for the vehicle and Rick Richards makes that as painless as possible i a very professional manner. More

Report | Print

BEST BY FAR! This is now my 3rd Subaru in 18 months. In September 2013 I went to Toby Wright and asked for help in locating a car that would serve what I needed i This is now my 3rd Subaru in 18 months. In September 2013 I went to Toby Wright and asked for help in locating a car that would serve what I needed in my company. It wasn't 2 months later when I was t-boned by a construction truck and my brand new car was declared a total loss. I walked away from that accident without even so much as a single bruise! Tony and the guys at Dean Team helped me replace that vehicle - and because I was so pleased with the first - I upgraded and got another Forester. Again, the service and the follow-up were just fantastic. Now, here in Feb 2015, I was in another accident and my car declared a total loss again. The fact thta I have been in 2 major accidents but walked away unharmed is priceless to me. Tony and the guys got me in ANOTHER Subaru and I could not be happier. I swear I don't think I will ever buy another car from anywhere else again. More

Report | Print

Two for Two, Twice as Nice! We just bought our 2nd Jetta SportsWagon from Carl Schaffer this weekend. Carls timing, effort, and knowledge was excellent as was Rick Richards uniqu We just bought our 2nd Jetta SportsWagon from Carl Schaffer this weekend. Carls timing, effort, and knowledge was excellent as was Rick Richards unique method of closing. We look forward to another five years of excellent service from Eric Harrelson who has always served us and the Jetta very well. When we look for a third they will be the first ones we contact. Thanks to all three of you. Bill and Donna Langenbacher More

Report | Print

Great Experience!! We just purchased our fourth pre owned car from the Dean Team. We worked with John Ostlund for the second time and he made it such a stress free proc We just purchased our fourth pre owned car from the Dean Team. We worked with John Ostlund for the second time and he made it such a stress free process! Between John and Phillip Dean, we were able to get the car we wanted at a great price. Thanks Dean Team! More

Report | Print

Buying our Subaru's We have bought two cars from this dealership. I have never had such a great experience from any other dealership. We really enjoyed working with Paul We have bought two cars from this dealership. I have never had such a great experience from any other dealership. We really enjoyed working with Paul Biermann. He is a no pressure salesman he is one of the best. I would and have recommended this dealership and Paul. Also Thank you Rick and Eric for being so kind. We called ahead and they would have everything ready for us they don't play the games other dealers do. Thanks Dean Team More

Report | Print

Avoid this shady dealership's service center at all costs! I brought my 2013 Jetta in because the key would get stuck in the ignition while its running and for routine maintenance. After it was ran through the I brought my 2013 Jetta in because the key would get stuck in the ignition while its running and for routine maintenance. After it was ran through the car wash I discovered that both headlights would fog up. They agreed to replace both headlights but when I got the car back they scratched up the leather steering wheel. They agreed to replace the steering wheel and when I got it back I noticed a very deep scratch in the driver door and that both headlights are fogging up again. I'm suspecting they are intentionally damaging my car because they think these issues are too minor. I brought this to Eric Harrelson's attention and he said it is always something with me and he is not going to fix it because VW will charge them for the parts if they don't find a defect. He said I have to take it up with the service director Tom Gould. I have contacted VW which contacted Tom and they said they are not going to help me. I'm selling the VW and never buying a VW product again. I suggest nobody buy a cheap unreliable VW and if you do, definitely do not buy it from this dealership. More

Report | Print

Service Advisor Service advisor non helpful, could not answer questions in which I had, did not offer any alternatives or solutions. Thanks Eric for nothing and poor Service advisor non helpful, could not answer questions in which I had, did not offer any alternatives or solutions. Thanks Eric for nothing and poor service & additude. More

Report | Print

A great experience from Jason Moore! The only reason I gave this dealer 5 stars was because there was no spot for a 6 or 7. I really felt like I was visiting with a bunch of friends that The only reason I gave this dealer 5 stars was because there was no spot for a 6 or 7. I really felt like I was visiting with a bunch of friends that just happened to have the perfect car for my wife and myself, More

Report | Print

Great Buying experience I bought my 5th Subaru yesterday and am very pleased with the experience. The dealership is very professional; and has great people working for it. Ma I bought my 5th Subaru yesterday and am very pleased with the experience. The dealership is very professional; and has great people working for it. Mark McNulty worked hard with us for a good purchase, his knowledge of the Subaru line is outstanding. Eric Harrelson is the best customer service rep. I have experienced. Dale and Colette Nagel More

Report | Print