Eric Hippen

I found the dealership to be subpar. The salesman was knowledgeable but would answer questions in a way to generate a sale, instead of accuracy. He made assurances that he could not foll The salesman was knowledgeable but would answer questions in a way to generate a sale, instead of accuracy. He made assurances that he could not follow though with. The vehicle showed up with features not requested and they had to scurry and add one that was missed. The delivery person helping to set up the car for delivery was more interested in checking his watch and seeing how quickly he could speed through his information. Not once did he stop and ask if we had questions. He turned on functions that he believed valuable and turned off ones he thought annoying. Additionally, he had profound body odor which was distracting. Apologizes for the last part as it was personal but accurate. More

by DCOVEY0864 Verified Customer Verified Customer

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Everyone at the dealership was very friendly and helpful. I love my new grand Highlander! I love my new grand Highlander! More

by SAGEHOUSEHOLD Verified Customer Verified Customer

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Toyota of Des Moines provided a really good buying experience. Andrew was professional and prompt with his responses. His no pressure attitude and willingness to show vehicles and provide test drives experience. Andrew was professional and prompt with his responses. His no pressure attitude and willingness to show vehicles and provide test drives was much appreciated. The paperwork was well organized and easy to complete. More

by MICHAELCHEN20 Verified Customer Verified Customer

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Our experience at Toyota went smoothly! Everyone we worked with was very helpful. Highly recommend! Everyone we worked with was very helpful. Highly recommend! More

by JD Verified Customer Verified Customer

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Ok overall. A little disappointed with the fact that Toyota dictates what they will put on or take off as options. They are ignoring their customers wants A little disappointed with the fact that Toyota dictates what they will put on or take off as options. They are ignoring their customers wants More

by DARYLLYNN Verified Customer Verified Customer

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Good help with car instructions. .now if I can remembor it all! Thank you for your jlhelp. .now if I can remembor it all! Thank you for your jlhelp. More

by RUNNYSUE Verified Customer Verified Customer

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Great company very satisfied. Don't like these surveys . Everybody does these anymore and getting tired of them Don't like these surveys . Everybody does these anymore and getting tired of them More

by DAHAMMER4470 Verified Customer Verified Customer

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They were able to get the vehicle that I wanted at a competitive price and the process was very relaxed. competitive price and the process was very relaxed. More

by servmgr64 Verified Customer Verified Customer

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This is the 3rd vehicle I have bought from Toyota of Des Moines and have had a great experience every time. Moines and have had a great experience every time. More

by FRANTZENTONY Verified Customer Verified Customer

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Ian was patient and persistent in finding the car with the features we wanted. He did that. We are so happy. the features we wanted. He did that. We are so happy. More

by BAFOUTS5 Verified Customer Verified Customer

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