Eric Koval
Eric Koval at Matthews Hyundai of Greece

Eric Koval

Service Advisor

Matthews Hyundai of Greece

3975 W Ridge Rd
Rochester, NY 14626

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4.7
138 Reviews
4.7

138 Reviews

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138 Reviews of Eric Koval

September 05, 2025

Dealership Rating
Employee Rating

They always take care of my car in a timely efficient manner. Great place for service. More

by EVMINER100
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Todd Scharping

Sep 05, 2025

Matthews Hyundai of Greece responded

Hi- We're delighted to hear about your experience. Thanks for sharing! Our top priority is customer service. Hearing about it in action makes our day. We appreciate you!

September 02, 2025

Dealership Rating
Employee Rating

Got an appointment quickly. Good service and very friendly, as always. Once I got there, I was in and out without a lot of waiting. Always a good experience at Matthews. More

by suecvet
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Todd Scharping

Sep 03, 2025

Matthews Hyundai of Greece responded

Hi- We're delighted to hear about your experience. Thanks for sharing! Our top priority is customer service. Hearing about it in action makes our day. We appreciate you!

August 30, 2025

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Employee Rating

Service was good, it was tough to get a hold of Eric for a week or so but I don’t think it affected the repair much. We had to wait for a part to come in. Just wish service departments responded better to e More

by jbamazon2714
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Todd Scharping

Sep 02, 2025

Matthews Hyundai of Greece responded

Hi- We're happy you found our staff to be so supportive during your experience here at Matthews Hyundai of Greece. Thank you again for choosing Matthews Hyundai of Greece, and we hope to see you again.

August 30, 2025

Dealership Rating
Employee Rating

Was able to get an appointment quickly, they were ready when I got there, and they got me in and out quickly! More

by jlmorris319
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Todd Scharping

Sep 02, 2025

Matthews Hyundai of Greece responded

Hi-We're delighted to hear about your experience. Thanks for sharing! It's feedback like yours that reminds us why we do what we do. Please let us know what we can do for you in the future.

August 30, 2025

Dealership Rating
Employee Rating

Courteous and friendly service. Very committed to the needs of each customer. Would highly reccommend them. More

by RONADOMINA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Sep 02, 2025

Matthews Hyundai of Greece responded

Hi- Thank you for the 5-star rating! Feel free to reach out to us if you need anything. Have a wonderful day.

August 29, 2025

Dealership Rating
Employee Rating

They treated me really good, I would recommend them to any one got me in and out More

by johndistaffen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Sep 02, 2025

Matthews Hyundai of Greece responded

Hi John- Thank you for the 5-star rating! Feel free to reach out to us if you need anything. Have a wonderful day.

August 28, 2025

Dealership Rating
Employee Rating

My experience with getting my oil changed and tires rotated was a good one. Staff were pleasant, I received prompt service for my appointment. The area was clean and quiet. My warranty was honored. I w More

by lizzygibboney
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Todd Scharping

Sep 02, 2025

Matthews Hyundai of Greece responded

Hi- We're delighted to hear about your experience. Thanks for sharing! Our top priority is customer service. Hearing about it in action makes our day. We appreciate you!

August 27, 2025

Dealership Rating
Employee Rating

I was in twice for the same tire that was flat a week apart and got charged both times, but I feel should've been caught the first time. Also valve stem cap wasn't put back on and when in for 2nd time I More

by Hyundai
Recommend Dealer
No

Other Employees Tagged: Eric Koval

Sep 02, 2025

Matthews Hyundai of Greece responded

Hi- We regret to hear that you had this experience with us. We would like the opportunity to address your concerns. Please reach out to us directly at TellUs@matthewsauto.com when you have a chance. Thank you, and we look forward to hearing from you.

August 25, 2025

Dealership Rating
Employee Rating

Great job getting my son ready for his ride back to college.. price was great and service was fast. More

by PCUP66
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Aug 26, 2025

Matthews Hyundai of Greece responded

Hi- We're delighted to hear about your experience. Thanks for sharing! Our top priority is customer service. Hearing about it in action makes our day. We appreciate you!

August 23, 2025

Dealership Rating
Employee Rating

Had my car serviced o. Time and efficient with minimum cost..I recommend them 10 star3 More

by TONLOC2525
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Todd Scharping

Aug 25, 2025

Matthews Hyundai of Greece responded

Hi-We're delighted to hear about your experience. Thanks for sharing! It's feedback like yours that reminds us why we do what we do. Please let us know what we can do for you in the future.

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