Eric Koval | Page 3

The Service Department always does a fantastic job. They are the main reason why I have been coming to this dealership since 2007. They are the main reason why I have been coming to this dealership since 2007. More

by tcicchetti Verified Customer Verified Customer

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Was unaware how much money the service would cost. Waited for my car, was told service would take about an hour, it took 2.5 hrs. Eric was very nice however Waited for my car, was told service would take about an hour, it took 2.5 hrs. Eric was very nice however More

by n.paintonrickard Verified Customer Verified Customer

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Great customer service. Have worked with Eric in the past but this appt was with Jared. Both are exceptional Have worked with Eric in the past but this appt was with Jared. Both are exceptional More

by Wjc401 Verified Customer Verified Customer

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Service team is always a pleasure to work with given how busy they always are which makes it seem chaotic. However, when I leave the mechanics seem to never do a quality check. Previous visits it took four busy they always are which makes it seem chaotic. However, when I leave the mechanics seem to never do a quality check. Previous visits it took four visits just get my break light situation fixed due to them no spot checking their work. This most recent fix and visit, I asked my PSI of my tires and wires on my driver side to checked as well. Those were not checked, but they had no problem charging me for an extra hour of labor. If they did check my PSI, then my right rear tires was deflated to 30PSI while my other three were all set to 36 PSI based on my cars reading and my wires are still dangling. You take the good and the bad and this place does a decent job. Would highly recommend them for your oil changes, but make sure you remind them before you get your keys back if X and Y were done as something will go missed. More

by dominicbialek Verified Customer Verified Customer

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The service department has always provided us excellent customer service. They are efficient, friendly, and always informative. They are the reason why we purchased another vehicle from Matthews! customer service. They are efficient, friendly, and always informative. They are the reason why we purchased another vehicle from Matthews! More

by klewis75 Verified Customer Verified Customer

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I always receive good service at this dealership. Appointments are easy to make and available at convenient times. Staff are courteous, informative and make suggestions and recommendations regardin Appointments are easy to make and available at convenient times. Staff are courteous, informative and make suggestions and recommendations regarding service. More

by trs0 Verified Customer Verified Customer

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Everyone is great there They take there time with you and explain what's going on. explain what's going on. More

by j.wearen Verified Customer Verified Customer

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The workers is a good team they take care of you and keep you updated you updated More

by j.wearen Verified Customer Verified Customer

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Fast and Friendly! They took care of me quickly. Ok, now you're pushing it. I don't like this experience. They took care of me quickly. Ok, now you're pushing it. I don't like this experience. More

by jrazorfgp Verified Customer Verified Customer

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Helpful and friendly environment. Great waiting area and never have to wait too long! Knowledgeable staff Great waiting area and never have to wait too long! Knowledgeable staff More

by aliemeyer Verified Customer Verified Customer

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