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Eric Laurendeau
Eric Laurendeau at Honda of the Avenues

Eric Laurendeau | Page 23

Service Advisor

Honda of the Avenues

11333 Philips Highway
Jacksonville, FL 32256

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4.8
241 Reviews

Dealership Experience

4 yrs, 5 mos

4.8

241 Reviews

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241 Reviews of Eric Laurendeau

March 09, 2024

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Employee Rating

Fantastic work, backed their guarantees and warranty of parts and work. Appreciate the team so much! :D More

by WYVERNWULF
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Recommend Dealer
Yes

Other Employees Tagged: Richie, Valet. 5 stars

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March 09, 2024

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My truck was done fast and efficiently. Love everybody there. If you’re looking for a dealership that treats you like family, this is the place to go. More

by CPOYNOR
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Workmanship
Service Time
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Recommend Dealer
Yes

Other Employees Tagged: Bobby Howard, Crista Poynor, Randy Lewis, Dan Deitrick, Steve Fink, Marcellis Smith, AJ Vallarelli, Paula Williams , Luci Kott

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Apr 12, 2024

Honda of the Avenues responded

We are so happy that you enjoyed your experience with us! We really appreciate your business and look forward to serving you again in the future!

March 08, 2024

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Eric is great with keeping you updated as to progress with your vehicle. Very knowledgeable More

by banksjamm5593
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Recommend Dealer
Yes
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Oct 11, 2025

Honda of the Avenues responded

Thank you for your feedback! We're glad to hear Eric keeps you informed and provides knowledgeable service. We appreciate your kind words and your trust in our team!

March 07, 2024

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Warranty repair on rear passenger door was intermently working on my Honda riidgeline 2024 vehicle, Latch was replaced and now operational. More

by LAMBJB
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Recommend Dealer
Yes

Other Employees Tagged: Avtar Ghuman

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Oct 04, 2025

Honda of the Avenues responded

Thank you for your feedback! We’re glad the warranty repair on your 2024 Honda Ridgeline was completed successfully and that your door latch is now working properly.

March 07, 2024

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Eric was great to work with, super responsive, and service was quick. The maintenance department was great too. More

by annmarienewland
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Recommend Dealer
Yes
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Oct 04, 2025

Honda of the Avenues responded

Thank you for your feedback! We’re glad Eric was responsive and that both he and our maintenance team provided quick and excellent service.

March 06, 2024

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Friendly and professional service, Eric iwas able to answer all my questions about my service. More

by reginaav
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Recommend Dealer
Yes
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Apr 12, 2024

Honda of the Avenues responded

We are so happy that you enjoyed your experience with us! We really appreciate your business and look forward to serving you again in the future!

February 27, 2024

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I took my car in for routine maintenance and new tires. Eric was super to explain to me what I needed and help select a new set of tires. I was there for about 4 hours (my choice) and he would periodically More

by sklanglois1943
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Recommend Dealer
Yes
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Oct 10, 2025

Honda of the Avenues responded

Thank you for the thoughtful review! We're so glad Eric provided professional and attentive service throughout your visit. We appreciate your patience and kind words — he truly is a great part of our team!

February 25, 2024

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Very nice work. Why is there a 15 word minimum? Next time I won’t do it. More

by bwtrudeau
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Recommend Dealer
Yes
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Apr 12, 2024

Honda of the Avenues responded

Thank you! We appreciate your business and your time filling out this review. Thank you!

February 23, 2024

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Eric was able to get the car in at the scheduled. My 3 requests were done by the promised completion time. More

by jpratt010
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Recommend Dealer
Yes
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Oct 04, 2025

Honda of the Avenues responded

Thank you for your feedback! We’re glad Eric was able to get your car in on schedule and complete all your requests on time.

February 21, 2024

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Unprofessional, unreliable, not-trustworthy, insensitive, and dishonest. I would not recommend this dealer to anyone. More

by AK
Recommend Dealer
No
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Feb 22, 2024

Honda of the Avenues responded

Thank you for your feedback. While I understand your frustration I will disagree with your statement. We were honest with you on what was found with your vehicle and made you aware of the transmission issue that potentially may need to be replaced due to fluid condition. Due to no shifting issues or codes in the system America Honda will not authorize replacement until those concerns are present. At a dealership level we have to abide by American Honda Guidelines. While it may be frustrating as it is for the dealership, that does not make us unprofessional, untrustworthy or insensitive. If that were the case we would not have made you aware of the issue. We truly value our customers and will always make them aware of concerns with their vehicles and will be their advocate with Honda as we did in your case but unfortunately Honda declined replacement at this time. Crista Poynor Service Director

Feb 22, 2024

AK responded

Thanks for your response. I am not surprised that you disagreed with my statement, because I was the one who experienced the pain. However, it is interesting to learn from your note that Honda “denied” to replace the transmission. You didn’t mention that in the report that you gave me. You only mentioned that the van has no issues with the transmission now. This sounds more suspicious than I anticipated. I would certainly bring this up with Honda. In addition to the transmission problem, I noticed a damage to my windshield when I went to pick up my van. I immediately reported it to one of your employees, who politely said “come and talk to my manager tomorrow.” I went there the next day. The manager dismissed my claim and refused to offer any help. You had my van in your custody for three days and you failed to address the damage that happened in those days.

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