Eric Rivera | Page 2

Eric was amazing. He listened to me when I suggested that he test drive my car after the repair. He told me to bring it back. He went the extra mile to give me a loaner because my car needed more work and my he test drive my car after the repair. He told me to bring it back. He went the extra mile to give me a loaner because my car needed more work and my husband needed to get to work. I love my car. And now it drives like a dream. THANK YOU for listening and putting the customer first! More

by robind0564 Verified Customer Verified Customer

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Great service friendly people They also had a loaner Great service friendly people They also had a loaner vehicle for me which was absolutely great. They finished in a fair time frame which was great! Great service friendly people They also had a loaner vehicle for me which was absolutely great. They finished in a fair time frame which was great! More

by jameslance11 Verified Customer Verified Customer

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My experience at John Thornton was a very professional and satisfying one. The service department accommodated all of my needs in every possible way. I would trust them going forward with my automotive ne and satisfying one. The service department accommodated all of my needs in every possible way. I would trust them going forward with my automotive needs More

by Reggie Jordan Verified Customer Verified Customer

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Always awesome service, always above and beyond I love coming here. Everyone is nice, all smiles makes you feel comfortable, I will always come here. coming here. Everyone is nice, all smiles makes you feel comfortable, I will always come here. More

by abbott1989 Verified Customer Verified Customer

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I was very disappointed that no one in the service department wears a mask. And that the people working on my car did not wear a mask either. As a person with a compromised immune system it made me ne department wears a mask. And that the people working on my car did not wear a mask either. As a person with a compromised immune system it made me nervous to be at the dealership although I was wearing my mask. I had to sterilize my own car to assure my own safety from Covid 19. And because they did not repair my car correctly the first time I had to return it the next day. More

by DEBRAHUGHES7093 Verified Customer Verified Customer

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I had to file a claim with my extended warranty and they mad it pain free and easy! I got my car back the same day! Great experience! mad it pain free and easy! I got my car back the same day! Great experience! More

by simpkinscs6 Verified Customer Verified Customer

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Great customer service! Everyone was very friendly and courteous. Thank you for taking care of me in a timely manner. And thank you for going above and beyond by coming to my office and picking my vehicl courteous. Thank you for taking care of me in a timely manner. And thank you for going above and beyond by coming to my office and picking my vehicle up and bringing it back when it was ready More

by CMT1893 Verified Customer Verified Customer

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Could not ask for better service. Special thank you to Eric Rivera and John Smith for being so helpful and professional. I was not expecting it have that much wrong with my car when I left it as to need t Eric Rivera and John Smith for being so helpful and professional. I was not expecting it have that much wrong with my car when I left it as to need timing chains. But it was wonderful to be offered a car to drive while it was being worked on especially since that is my only car. More

by Sherry Taylor Verified Customer Verified Customer

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I love this dealership and the friendly people who work there . Eric was especially nice to me in handling an extended warranty that I had forgotten about and found my card on it Very thankful . there . Eric was especially nice to me in handling an extended warranty that I had forgotten about and found my card on it Very thankful . More

by carolbrock65 Verified Customer Verified Customer

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This dealership by far gave me the better deal than my local Chevy GMC dealer. Worth the drive. Great people Great deals. THANKS AGAIN KEN. local Chevy GMC dealer. Worth the drive. Great people Great deals. THANKS AGAIN KEN. More

by razincain003 Verified Customer Verified Customer

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