Eric Thompson
Eric Thompson at Ken Ganley Chrysler Dodge Jeep Ram Fiat Painesville
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Eric Thompson | Page 3

Product Specialist

Ken Ganley Chrysler Dodge Jeep Ram Fiat Painesville

2115 Mentor Ave
Painesville, OH 44077

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5.0
66 Reviews

Hi! My name is Eric Thompson. I live with my girlfriend Jill and our 15 and 16 year old daughters Katie and Taylor. I have lived in Painesville my whole life and went to Harvey High school where I played varsity basketball. I am proud to be part of this community and I look forward to meeting you when you stop in whether it is for sales, parts or service! If there is anything I can do for you feel free to call, TEXT or email!

5.0

66 Reviews

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66 Reviews of Eric Thompson

December 11, 2020

Dealership Rating
Employee Rating

I felt that with my experience Eric Thompson was more about getting the sale than working for his customer. Mike Thomas, Rick Campola and another salesman Nick were more helpful and willing to work for t More

by spalinkas21
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No

Other Employees Tagged: Rick Campola , Mike Thomas

Dec 12, 2020

Ken Ganley Chrysler Dodge Jeep Ram Fiat Painesville responded

Hello, Thank you for your feedback. We always strive for an outstanding level of customer service experience across all Departments and I would like to learn more about the details of your impression. Please reach out to me at your earliest convenience and provide your preferred contact details. Once this information is received, I will be in contact within the next 24-48 hours. Best, Sarah LaPuma Business Development Manager Ganley Village CDJRF slapuma@ganleyauto.com (440) 210-5449

June 29, 2020

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Employee Rating

Eric was a pleasure to deal with when purchasing my new Wrangler. He even helped me out after the sale and got me a nice discount on some accessories. More

by Mikeg44130
Recommend Dealer
Yes

Other Employees Tagged: Jim Waterwash

Jul 14, 2020

Ken Ganley Chrysler Dodge Jeep Ram Fiat Painesville responded

We hope you are enjoying your new Wrangler and we're super happy to know that Eric has provided you with amazing care. If there is anything else we can do to help, please let our team know. We are here for you!

May 08, 2020

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Employee Rating

Worst customer service I have ever dealt with. Kept screeing around, not responding back,lying to me me, making excuses, no contact for 3 days at the end of the month until the price went up $1500. Wil More

by Unhappy customer
Recommend Dealer
No

Other Employees Tagged: Deanna Kirk, Trent Trader

May 09, 2020

Ken Ganley Chrysler Dodge Jeep Ram Fiat Painesville responded

Hello, I regret to find it took longer than expected to return your concerns. I would appreciate further feedback about what happened and any disappointment with your shopping experience. Please reach out to me when you are available to discuss further. Best, Sarah LaPuma Business Development Manager Ganley Village CDJRF slapuma@ganleyauto.com (440) 210-5449

March 25, 2020

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Employee Rating

Compass 2017 I have been going to them for over 25 years and every person that works there is professional, kind.They are nevere pushy and always do their best for More

by patricia.lynch1949
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: Justin Taylor

Mar 26, 2020

Ken Ganley Chrysler Dodge Jeep Ram Fiat Painesville responded

Your loyalty is greatly appreciated, Patricia. It's always a pleasure to assist you. We look forward to seeing you again.

February 06, 2020

Dealership Rating
Employee Rating

ERIC IS ONE SOLID JEEP GUY! A TRUE PRO! ERIC, JUSTIN AND THE WHOLE TEAM MADE THIS A GREAT EXPERIENCE. THIER KNOWLEGE AND PROFESSIONALISM IS UNMATCHED BY ANY OTHERS. THEY MADE ME FEEL AT EAS More

by pacowash76
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Feb 06, 2020

Ken Ganley Chrysler Dodge Jeep Ram Fiat Painesville responded

Thank you for the great review! We are happy to see that Eric, Justin, and the rest of the team exceeded your expectations with their outstanding knowledge and expertise. You're so welcome; please come back at any time.

November 25, 2019

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Employee Rating

Great follow and upfront pricing Eric is a great sales person. However, I decided to stick with the GMC brand rather than Ram at this time. Had i bought Ram, I would have for sure wo More

by Tg1
Recommend Dealer
Yes
Nov 25, 2019

Ken Ganley Chrysler Dodge Jeep Ram Fiat Painesville responded

Hi, We will make sure to pass this review along. Thank you for taking the time to write and give us the 5-stars. Come back and visit us any time, Eric will be glad to assist, as always!

November 02, 2019

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Employee Rating

Ganley is a great place to lease or purchase a vehicle. My husband & I have worked with Don Weiland in the past but Eriv was the fella that helped us with our third JEEP lease, due to Don being with anothe More

by Leonalewis#3
Recommend Dealer
Yes

Other Employees Tagged: Don Weiland , Mike Thomas

Nov 03, 2019

Ken Ganley Chrysler Dodge Jeep Ram Fiat Painesville responded

Leonalewis, It sounds like you had a quality experience from start to finish, which makes us very happy! Thank you for taking the time to write a review. We're ecstatic to learn Don, Mike, and Eric all went above and beyond to assist you with a high level of customer service throughout the process. Congratulations on your brand new Jeep Cherokee! We hope you continue to love it, and We look forward to taking care of any of your auto needs for years to come.

October 12, 2019

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Employee Rating

Great salesman, I am happy with my Chrysler 200. Best car I’ve ever had! Will be back again. Thanks Eric!! Great deal, low payments! Telling other people I know to go straight to you More

by Nick
Recommend Dealer
Yes
Oct 12, 2019

Ken Ganley Chrysler Dodge Jeep Ram Fiat Painesville responded

Thank you for the amazing review, Nick! We will be sure to thank Eric for helping you get your Chrysler 200. Let us know if there is anything else we can help you with. We look forward to your next visit!

October 10, 2019

Dealership Rating
Employee Rating

This is a great dealership with amazing sales and prices and a very helpful staff Eric and Jim were very helpful and had a great experience More

by Fihmi.A
Recommend Dealer
Yes

Other Employees Tagged: Jim Waterwash

Oct 11, 2019

Ken Ganley Chrysler Dodge Jeep Ram Fiat Painesville responded

Thank you for the great review, Fihmi! We are happy to know that you had a positive experience with Jim and Eric, and If there is anything else we can do for you please let us know. Have a good day!

October 05, 2019

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Employee Rating

service department Took my vehicle in for repair, recall, I dropped off my car the work was done right. I got a call was told it was ready and I went and picked it up. More

by jan
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: Justin Taylor

Oct 05, 2019

Ken Ganley Chrysler Dodge Jeep Ram Fiat Painesville responded

Thanks for your feedback for our Service Department, Jan! We truly appreciate it and we hope to work with you again for any future auto needs.

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