Eric Trueblood

Eric, Director of Service is the very best at his job! He provided excellent customer service and response to my shattered moonroof in my SUV. Eric answered my call to the sense department, told me to c He provided excellent customer service and response to my shattered moonroof in my SUV. Eric answered my call to the sense department, told me to come right away and he would take care of my car. Eric went beyond the norms of customer service and should be celebrated for his efforts on behalf of MB. He should lead and manage others on customer service. He is the best of the best and I will continue to be loyal to MB PDX because of Eric. More

by HCHRISTI71 Verified Customer Verified Customer

Report | Print

MB Portland was great to work with on our lease. Ian was tremendous - helpful, courteous, worked with and for us. Ian was tremendous - helpful, courteous, worked with and for us. More

by JK Verified Customer Verified Customer

Report | Print

Great staff. Very helpful and friendly. There is a 100% improvement from two years ago. Very helpful and friendly. There is a 100% improvement from two years ago. More

by NONE28 Verified Customer Verified Customer

Report | Print

Since Eric trueblood has joined the Mercedes service team my experience when Mercedes is servicing my vehicle for whatever reason, has improved 100%. I was especially impressed that they provided a vehicle b my experience when Mercedes is servicing my vehicle for whatever reason, has improved 100%. I was especially impressed that they provided a vehicle both times I needed to drop off a vehicle for repairs or service.making my experience super convenient. Also final bill wasn't what they quoted and the repair ran over the quoted price but Eric honored the original quote . which is how auto businesses should operate but oftentimes don't.. In any event, I would choose Mercedes again for my next leased vehicle or purchase. More

by ADRIENNE4 Verified Customer Verified Customer

Report | Print

Love brining my vehicle into Mercedes-Benz of Portland. Madison Brouwer my service advisor is the best! Madison Brouwer my service advisor is the best! More

by Jcruz2025 Verified Customer Verified Customer

Report | Print

Great communication, friendly and efficient staff, timely updates, and overall great customer service throughout the repair process. updates, and overall great customer service throughout the repair process. More

by acp0 Verified Customer Verified Customer

Report | Print

Not very knowledgeable service advisors; especially unfamiliar with EV specific models. Poor communication and responsiveness. Not always good workmanship. unfamiliar with EV specific models. Poor communication and responsiveness. Not always good workmanship. More

by MARKBUNSTER Verified Customer Verified Customer

Report | Print

They have good personnel. They make customers feel that they want to get the job done correctly.. They make customers feel that they want to get the job done correctly.. More

by WPISTOR Verified Customer Verified Customer

Report | Print

The customer service is good. If there was any issues from service they immediately take care of it If there was any issues from service they immediately take care of it More

by MKARUMBU Verified Customer Verified Customer

Report | Print

They go extra mile to please their clients, great customer service and flow up, will recommend them to friends customer service and flow up, will recommend them to friends More

by ASAP1100 Verified Customer Verified Customer

Report | Print