Eric Weaver | Page 2

Do not service your vehicle here, unless you are prepared to spend substantially more than you thought and are prepared to leave your vehicle for hours or days of guessing. Honda cherrypicks reviewers, that' to spend substantially more than you thought and are prepared to leave your vehicle for hours or days of guessing. Honda cherrypicks reviewers, that's why the ratings are so high. I wasn't asked. I will say that Eric in the service dept. is a good guy, and will work with you. Cole is alright, but definitely tries the upsale, using the family and dog photo on his desk to gain your trust before the sale, and Nilay reminds us that these are sales staff, not mechanics and earn incentives on every recommended service item with your consent. It took almost two days to diagnose my vehicle for $185. There was an engine misfire. I am not a mechanic, but I didn't need a code to tell me the obvious. I asked for the $185, could they tell me the cause of the misfire, they said no. They recommended $6,000 in repairs, which is more that the.current value of a vehicle. I tried to contact the service manager and it was his day off, two days later he still hasnt contacted me. Nilay was our service "salesman" and he was working hard for his commision, but sadly lacks problem solving strategies and mechanics. Did the problem get solved? Sure did, for only $500. How many other cars paid thousands for guessing. In accordance with what was told. They don't solve problems here, they follow protocals, hoping each page in the book will solve your problem and you keep paying until it does.... I wonder how many of those expensive pages, didn't need to be followed for a qualified mechanic. I will shop elsewhere, and your choice is to either put your faith in the salesman or do the same. More

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Good service quickly done polite employees however no bagels were in the coffee area maybe bagels were in the coffee area maybe More

by Why who Verified Customer Verified Customer

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This dealership is clean, efficient, fast, responsive, and fair. Cozy lobby and everyone is helpful. Eric always makes it an easy process and Ashley is very helpful as well. and fair. Cozy lobby and everyone is helpful. Eric always makes it an easy process and Ashley is very helpful as well. More

by ERIKAG Verified Customer Verified Customer

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Very personable and helpful - great worker, enjoyed working with him. I had a very good experience with him working with him. I had a very good experience with him More

by KRISTINALELI10 Verified Customer Verified Customer

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Eric was very efficient and pleasant. He answered all my questions and was very nice He answered all my questions and was very nice More

by jlmorin75 Verified Customer Verified Customer

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Eric is excellent. Btw If you demand 15 words you’re wasting a customer’s time. Btw If you demand 15 words you’re wasting a customer’s time. More

by JMHFOOF Verified Customer Verified Customer

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I have been a customer for 20+ years. My wife and I bought 5 cars from this dealership My wife and I bought 5 cars from this dealership More

by JCWALINA812 Verified Customer Verified Customer

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Eric was great. He explained what has to be done and applied a coupon for me He explained what has to be done and applied a coupon for me More

by sohairabdelhadi Verified Customer Verified Customer

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Dealership is very clean and comfortable waiting for service to be performed. Having an appointment for an oil change , still took approximately an hour and a half For an oil change. service to be performed. Having an appointment for an oil change , still took approximately an hour and a half For an oil change. More

by Jhh2003 Verified Customer Verified Customer

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Eric was a pleasure to work with. Concise and thorough in his explanation of the wok to be perfore. However this being my second vehicle purchase from your firm i find it unacceptable Concise and thorough in his explanation of the wok to be perfore. However this being my second vehicle purchase from your firm i find it unacceptable that you surcharged my credit card on the work done by the service dept. Not cool. However the work done was very acceptable More

by 2002SuperGlide Verified Customer Verified Customer

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