Eric Weaver | Page 87

11/4/2020 waited nearly 3 HOURS (arrived 950am, left 1250pm) for an oil change, tire rotation and replacement of air and cabin filters for my CRV. Had 10am appt, told service rep it was my first time tr 1250pm) for an oil change, tire rotation and replacement of air and cabin filters for my CRV. Had 10am appt, told service rep it was my first time trying this dealer for service, was told "should be out by Noon". Made clear I had an appointment 30 minutes away at 1pm. Should have known there'd be problems when it took 10 minutes standing around after arrival to even be greeted by a service rep. At Noon was told "almost done", at 1230 that they needed 20 more minutes. Was offered a loaner at that point, but the first car they brought was low on gas. Second one took more time so I just waited for my car. At 1230 brought all this to the attention of Service Manager Sal Hernandez and then things got even worse. He told me all his problems (very busy service dept, COVID, etc.) and became sarcastic and insulting as well. Didn't even get the free car wash since I had to finally leave once they finally gave me my vehicle. I guess having an appointment doesn't mean anything at Honda of Freehold, "home of the 3 hour oil change". I also told the Service Manager before I moved near Freehold that I bought 5 CRV's over the past 17 years at Honda of Princeton. You won't see me buying one at Honda of Freehold. More

by msilvers50 Verified Customer Verified Customer

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Easy service with quick response. Got a rental car without issue which was helpful to correct the two recalls on the car. Scheduling was also easy. without issue which was helpful to correct the two recalls on the car. Scheduling was also easy. More

by cristina2148 Verified Customer Verified Customer

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Great and friendly service. All of the work was completed sooner than was promised and the overall price was cheaper than the estimate and car performance greatly improved. sooner than was promised and the overall price was cheaper than the estimate and car performance greatly improved. More

by BRIAN M Verified Customer Verified Customer

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Honda of Freehold provides excellent quality car service! Friendly staff and very clean environment. I’d recommend anyone get cars and/or service done here! Friendly staff and very clean environment. I’d recommend anyone get cars and/or service done here! More

by ALEXA Verified Customer Verified Customer

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Quick and friendly service. They got back to me and explained everything. Would definitely recommend to a friend and look forward to coming back soon explained everything. Would definitely recommend to a friend and look forward to coming back soon More

by markhirsch555 Verified Customer Verified Customer

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I was able to check in quickly and wait for my car to be I was able to check in quickly and wait for my car to be completed. It took almost an hour and 40 minutes though to get an oil change and tire rotati I was able to check in quickly and wait for my car to be completed. It took almost an hour and 40 minutes though to get an oil change and tire rotation. More

by Cewoz Verified Customer Verified Customer

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I was able to get an appointment easily and was greeted promptly. The shuttle service helped me continue my work. The service center was clean. promptly. The shuttle service helped me continue my work. The service center was clean. More

by HAROUN.DASS Verified Customer Verified Customer

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Worst service department. Do not bring you vehicle there. They will rob you blind. Very predatory. Be warned. 0 stars from me. Only gave 1 star because I had to. They will rob you blind. Very predatory. Be warned. 0 stars from me. Only gave 1 star because I had to. More

by jjelinsky Verified Customer Verified Customer

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Excellent service department goes above and beyond what they need to do to make the customer feel valued.Thank youI’ll tell others about you also. they need to do to make the customer feel valued.Thank youI’ll tell others about you also. More

by honster Verified Customer Verified Customer

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They did a wonderful job making sure my car was in great shape and I was comfortable while waiting for it to be serviced. They went above and beyond! shape and I was comfortable while waiting for it to be serviced. They went above and beyond! More

by GABBYSCLAFANI Verified Customer Verified Customer

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