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Eric Weiss
410 Reviews
Dealership Experience
32 yrs, 5 mos
Industry Experience
50 yrs, 9 mos
410 Reviews
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410 Reviews of Eric Weiss
June 27, 2020
Car went in for an oil change and a rear wiper blade replacement. Had an appointment for 8am, dropped the car off with the service person and went about my morning not expecting to have to be waiting ve replacement. Had an appointment for 8am, dropped the car off with the service person and went about my morning not expecting to have to be waiting very long. At about 915 I get a call from the dealership confirming that the car was just in for an oil change, nothing else, at which time I explained to him that I needed a new rear wiper blade, and the male apologized and said the service tech was out this morning and didn’t write that down. About another hour later I get a call again, this time saying that the oil change was completed but it won’t be ready for another 30-45 min because they couldn’t wash the car yet. So now my car has been there for near 3 hours for a simple oil change and still isn’t ready.. During the last phone call he took my payment information over the phone and he told me the price was $120, which I thought was high for an oil change, even at a dealership, but I paid it anyways, thinking that I would look at the receipt when I picked the car up. So I pick the car up, and look at the receipt and there is a $30 charge for tire rotation, that I wasn’t told about, nor did I approve of prior of the work being done. To top it all off, now my car pulls to the left while on the highway, when it didn’t do that before. Overall an annoying experience from the simple task taking 3 hours, and then work that I didn’t approve, creating a change for the worse in the car, that was way overcharged. More
by Eng42ine
Verified CustomerOther Employees Tagged: Julie Mei
June 27, 2020
I have been a customer since 1992. The service is always excellent. They are always pleasant answer questions. Place is immaculate. During CoVid. I feel safe. Very attentive. Personable pleasant knowledgea excellent. They are always pleasant answer questions. Place is immaculate. During CoVid. I feel safe. Very attentive. Personable pleasant knowledgeable. More
by JUDYATAY
Other Employees Tagged: Diane Gebhard
June 16, 2020
40,000 mile service fast, easy, and pleasant I called to schedule an appointment, dropped off the car on Sunday night, and it was done by 11:00 the next morning - washed, vacuumed, and ready to g I called to schedule an appointment, dropped off the car on Sunday night, and it was done by 11:00 the next morning - washed, vacuumed, and ready to go. Both Eric on the phone and Keith in person were extremely pleasant and helpful. Love the car and love the service! More
by VKOIF
Other Employees Tagged: Keith
June 15, 2020
Always thorough and complete. Since I live 1 hour away from Secor, I have some work on my 2009 C-70 done locally. I am often not satisfied. When I have an issue like that or a sc Since I live 1 hour away from Secor, I have some work on my 2009 C-70 done locally. I am often not satisfied. When I have an issue like that or a scheduled maintenence I come back to the source-Secor Volvo. The staff is amazingly friendly, but more importantly, knowledgeable and helpful. Not once in my 40 years of buying cars at Secor have I had to return because a repair was not done to my satisfaction. My recommendation: Buy here and service here. You can't go wrong. More
by VBALL1948
Other Employees Tagged: Stephen Plona , Kieth...very helpful
June 07, 2020
R epair IRepair damage to the bumper and fender. I am pleased with speed with which the repair was started by the collision department and completed by them IRepair damage to the bumper and fender. I am pleased with speed with which the repair was started by the collision department and completed by them. More
by JOANAMCCORMICK
May 29, 2020
I have always been extremely satisfied with the friendly, knowledgeable staff. I will always be a customer and would highly recommend to family and friends knowledgeable staff. I will always be a customer and would highly recommend to family and friends More
by bancroft_laura
Other Employees Tagged: Julie Mei
May 26, 2020
Miscellaneous. Always the best! Eric is very helpful as are his employees. The new procedure works to protect the customers and .employees. My thanks to all. Always the best! Eric is very helpful as are his employees. The new procedure works to protect the customers and .employees. My thanks to all. More
by JOANAMCCORMICK
Other Employees Tagged: Steve Plona
May 23, 2020
Everyone was very responsive, especially during these difficult times. Scheduling was convenient and the car was sanitized when finished. It was a painless service call. difficult times. Scheduling was convenient and the car was sanitized when finished. It was a painless service call. More
by WBELLUZZI
Other Employees Tagged: Julie Mei
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