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Eric Weiss
412 Reviews
Dealership Experience
32 yrs, 6 mos
Industry Experience
50 yrs, 10 mos
412 Reviews
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412 Reviews of Eric Weiss
July 24, 2019
Multi-component maintenance job I've been a Secor customer for almost two decades, and they continue to excel. Steve Plona has consistently, thoughtfully and professionally worked w I've been a Secor customer for almost two decades, and they continue to excel. Steve Plona has consistently, thoughtfully and professionally worked with me and my family members to discern our needs and locate just the right vehicle (now up to 7 Saab or Volvo sales over the years). Eric Weiss has frequently gone way out of his way to ensure great service. He has worked with both Saab and Volvo HQ to facilitate proper reimbursement, and he's even driven a couple of my cars roundtrip to his home to ensure a proper diagnosis and repair. Nick Rose at the service desk has a sharp mind and positive personality, and he's able to explain the issues and shop recommendations with a level of detail appropriate to the customer. When needed, Nick will have the technicians speak directly with me, and I've always been impressed. On the most recent job, I had to have maintenance work on a number of systems on a 7-year old XC60 with 170K miles. The issues and recommendations were explained to my satisfaction and the repairs were completed in short order. I'd find it hard to take my cars anywhere else for service, or buy from any other dealer. I must also highlight the body shop work done in the past (perfect) and the great shuttle service. More
by DRDRUGDEV
Verified CustomerOther Employees Tagged: Stephen Plona , Nick Rose
July 16, 2019
Exceptional Serivce Mr. Weiss, Service Director and staff were all very helpful when I experienced issues with electronic messaging system on my Volvo. My vehicle is sti Mr. Weiss, Service Director and staff were all very helpful when I experienced issues with electronic messaging system on my Volvo. My vehicle is still under warranty and it was suggested that I have the vehicle towed which I did by Volvo roadside assistance (no charge). They checked the problem and changed a sensor for the oil (no charge). More
by 123456
Other Employees Tagged: Alex Sadler
July 11, 2019
Great service The service was very friendly, they answered all my questions. The only thing i wasn't happy about was they didn't clean my car. Diane in sales is aws The service was very friendly, they answered all my questions. The only thing i wasn't happy about was they didn't clean my car. Diane in sales is awsome she wasn't pushy like other dealers are. Diane made the experience more pleasant. I was happy about getting a letter from several finance companys even though I already had my finance. More
by RASHEN.HARRIS
Other Employees Tagged: Diane Gebhard , Nick Rose
July 09, 2019
Great Service I recently had my Volvo S60 in for tires and service. As always, the service is professional, timely and well done. I always can count on the service I recently had my Volvo S60 in for tires and service. As always, the service is professional, timely and well done. I always can count on the service to be outstanding and I am never disappointed. All the staff are so friendly and accommodating. More
by cheryld
Other Employees Tagged: Nick Rose
June 28, 2019
Oil light came on despite not needing servicing. Secor and their service team get high points for efficiency, politeness....customer service and explanation of a problem. They explained why I would Secor and their service team get high points for efficiency, politeness....customer service and explanation of a problem. They explained why I would have a long wait instead of letting me wonder if I'd been forgotten. I so appreciate there approach to running a top notch car dealership. More
by MVTREAD
Other Employees Tagged: Nick Rose, Alex Sadler
June 26, 2019
Brakes Called because my brakes were chattering. Took me right away. Fixed and got my car back within 2.5 hours. Washed and vacuumed the car to this place is Called because my brakes were chattering. Took me right away. Fixed and got my car back within 2.5 hours. Washed and vacuumed the car to this place is great. More
by JANET.GIDIUS#
Other Employees Tagged: Alex Sadler
June 14, 2019
Recall I have an XC60 that I THANKFULLY leased. It went in for a recall and a check to be sure all is working well!! It randomly slams on the breaks. I was I have an XC60 that I THANKFULLY leased. It went in for a recall and a check to be sure all is working well!! It randomly slams on the breaks. I was called and told at 13k miles it needs new tires and break pads. I explained how it randomly slams on the breaks they then decided to see if it needed updates and it magically needed them!!! I bought my first XC90 from them with a very pleasant outcome, this car has been a completely dissatisfying experience. I fear for the next owner as it will eventually cause an accident. The day to return this vehicle cannot come soon enough!!! More
by luvie1616
Other Employees Tagged: Stephen Plona , Nick Rose
June 04, 2019
As always, excellent, friendly service Normal, routine service is always excellent. This time it were two problems covered by Volvo which required a couple of days in the shop. A rental c Normal, routine service is always excellent. This time it were two problems covered by Volvo which required a couple of days in the shop. A rental car was covered by Secors, a Nissan. Now I know why Charlie is willing to spring for the rental. After driving the Nissan, I would always pick a Volvo....or even better if I did not live on a rutted dirt road, a Lotus. More
by HWTHOMAS2
Other Employees Tagged: Alex Sadler
May 15, 2019
Trunk closure The service was wonderful. It came back to me fixed. They had to order the part but once it got there it was fixed promptly. The service men are great The service was wonderful. It came back to me fixed. They had to order the part but once it got there it was fixed promptly. The service men are great, and go above and beyond for their customers More
by JANET.GIDIUS#
May 08, 2019
Super place We received excellent service and it was very easy to schedule our service at a date and time that was convenient to us. Thank you and see for our ne We received excellent service and it was very easy to schedule our service at a date and time that was convenient to us. Thank you and see for our next service call. More
by Volvo Lady
