Eric Wheeler | Page 3

Wonderful experience! Eric Wheeler is simply the best!! I have special needs and he kind, patient, and extremely helpful!! I would recommend Eric and Mercedes Benz of Novi Eric Wheeler is simply the best!! I have special needs and he kind, patient, and extremely helpful!! I would recommend Eric and Mercedes Benz of Novi to anyone!! More

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Always First Class Exceptional service.. drop car off and was taken home in less than 5 minutes of leaving car. Car was finished at time Service Professional promised. Exceptional service.. drop car off and was taken home in less than 5 minutes of leaving car. Car was finished at time Service Professional promised. More

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I had the same great expirance for years here ! Very friendly and great service for me and my Mercedes-Benz ! Cerica was great to work with ! Eric Wheeler has to be one of the best people to have as Very friendly and great service for me and my Mercedes-Benz ! Cerica was great to work with ! Eric Wheeler has to be one of the best people to have as a information person at this Dealer, More

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Really like MB of Novi and Eric Wheeler Just bought my second car from Eric Wheeler at MB of Novi. Was a very easy, quick and fun experience. He is definitely my car salesman of choice. Just bought my second car from Eric Wheeler at MB of Novi. Was a very easy, quick and fun experience. He is definitely my car salesman of choice. More

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MB OF NOVI UNDERSTANDS EXCELLENT CUSTOMER SERVICE After many years of owning Mercedes Benz cars and SUVs, we give staff at MB of Novi the highest of praise for sales and service. After many years of owning Mercedes Benz cars and SUVs, we give staff at MB of Novi the highest of praise for sales and service. More

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Wonderful We had a great experience buying my husbands Mercedes. Erick made it very easy for us even though we made it hard for him. If my next car is a Merce We had a great experience buying my husbands Mercedes. Erick made it very easy for us even though we made it hard for him. If my next car is a Mercedes I’m going back to Eric . More

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MB OF NOVI UNDERSTANDS EXCELLENT CUSTOMER SERVICE We have been customers for many years and have been owners of many cars and we can truthfully say we have always had outstanding service from Eric Whe We have been customers for many years and have been owners of many cars and we can truthfully say we have always had outstanding service from Eric Wheeler in sales, to Peter Conyers with the warm personal greetings, to the excellent men and women in the service department. Our needs have always been met and in a timely, courteous manner. We give A++++ ratings all around. More

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Excellent timely service Great service, no nonsense sales rep. Very classy and friendly dealership. I have rec your dealership, I have nothing more to say. What I have said so Great service, no nonsense sales rep. Very classy and friendly dealership. I have rec your dealership, I have nothing more to say. What I have said so far covers it More

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Eric was great to work with This was a long process for us. We test drove more than 7 cars all over the city. We returned to the Mercedes Benz dealership on Haggerty 3 times, and This was a long process for us. We test drove more than 7 cars all over the city. We returned to the Mercedes Benz dealership on Haggerty 3 times, and every time we walked in Eric greeted us by name and was very friendly and helpful. We test-drove 3 or 4 cars there, and finally chose a lovely silver GLC with a custom interior. Eric worked tirelessly to hunt down the car we decided on. Eric really helped to make the daunting process simple and enjoyable. We would recommend this dealership to anyone looking for a beautiful, quality vehicle! More

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Ignored Terrible customer service. Upon walking in and approaching the receptionist who faces the front door, I was ignored. She did not bother to look up fro Terrible customer service. Upon walking in and approaching the receptionist who faces the front door, I was ignored. She did not bother to look up from her smartphone. I thought maybe she was a customer so I moved on and began looking in the showroom. It was then that she received a call for the dealership and paged someone. Bad first impression. While browsing in the showroom, I saw at least 3 salespeople sitting at their desks with their heads down staring at their smartphones. It's almost as if they were deliberately trying to ignore me. Bad second impression. When a salesman did finally ask me if I needed some help, I told him I was interested in a pre-owned vehicle in the future and wanted to see if there is enough headroom. Basically just doing research. He directed me to the brand new vehicle in the showroom and walked away. Bad third impression. I spent another 15 minutes in the showroom as the only customer and was never again asked if I needed assistance or had any questions. Needless to say, I will not be going to Mercedes-Benz of Novi when it's time to purchase a vehicle. More

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