Eric Wheeler | Page 4

Ignored Terrible customer service. Upon walking in and approaching the receptionist who faces the front door, I was ignored. She did not bother to look up fro Terrible customer service. Upon walking in and approaching the receptionist who faces the front door, I was ignored. She did not bother to look up from her smartphone. I thought maybe she was a customer so I moved on and began looking in the showroom. It was then that she received a call for the dealership and paged someone. Bad first impression. While browsing in the showroom, I saw at least 3 salespeople sitting at their desks with their heads down staring at their smartphones. It's almost as if they were deliberately trying to ignore me. Bad second impression. When a salesman did finally ask me if I needed some help, I told him I was interested in a pre-owned vehicle in the future and wanted to see if there is enough headroom. Basically just doing research. He directed me to the brand new vehicle in the showroom and walked away. Bad third impression. I spent another 15 minutes in the showroom as the only customer and was never again asked if I needed assistance or had any questions. Needless to say, I will not be going to Mercedes-Benz of Novi when it's time to purchase a vehicle. More

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had the model I was looking for. Enjoyed working with Eric You had the mb model I was looking for. I enjoyed working with Eric Wheeler. This is the third MB I have leased from him. He was helpful in setting You had the mb model I was looking for. I enjoyed working with Eric Wheeler. This is the third MB I have leased from him. He was helpful in setting up the car computer. More

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Excellent Service Eric was very accommodating and adamant about me having a smooth transition from my previous car to my new on! Excellent service as always! Thanks Eric was very accommodating and adamant about me having a smooth transition from my previous car to my new on! Excellent service as always! Thanks More

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Service Supreme Great service for the last 16 years, could not ask for anything more. Car comes back spotless, and on time! Everything is back in its proper position. Great service for the last 16 years, could not ask for anything more. Car comes back spotless, and on time! Everything is back in its proper position. More

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easier to buy a Mercedes than groceries! eric wheeler always make My purchase the easiest thing on earth. He is the best. Too bad I only deal with him every few years. He is a true professio eric wheeler always make My purchase the easiest thing on earth. He is the best. Too bad I only deal with him every few years. He is a true professional. More

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Outstanding and Excellent Service Great staff and technicians. They made sure that my needs were taken care off. They made sure that we were hydrated and not hungry. Other service cent Great staff and technicians. They made sure that my needs were taken care off. They made sure that we were hydrated and not hungry. Other service centers don't provide this level of care. It was quite impressive. More

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Exceptional I was able to get my car serviced in a very timely manner and it was returned to me with a nice wash. While waiting refreshment was provided. I was able to get my car serviced in a very timely manner and it was returned to me with a nice wash. While waiting refreshment was provided. More

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Exceptional Salesman Our Salesman Eric Wheeler was exceptionnal. He took his time going over every details concerning our car. He was not in a hurry but thorough and atten Our Salesman Eric Wheeler was exceptionnal. He took his time going over every details concerning our car. He was not in a hurry but thorough and attentive. And he also offered to help with any questions we will have in the future regarding our purchase. He is truly one of a kind. More

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Another great experience with Eric Wheeler Eric Wheeler has helped my wife and me with many vehicles over the years. Always a first rate experience. I would recommend Eric without hesitation. Eric Wheeler has helped my wife and me with many vehicles over the years. Always a first rate experience. I would recommend Eric without hesitation. More

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Today I purchased my third vehicle from Mercedes Benz of Novi. Eric Wheeler has been my salesperson since I began my relationship with this dealership . I recall telling Eric that I would a customer of Mer Novi. Eric Wheeler has been my salesperson since I began my relationship with this dealership . I recall telling Eric that I would a customer of Mercedes Benz of Novi for life because I had just been to another dealership where I had been completely ignored. Eric Wheeler and the entire staff of Mercedes Benz of Novi are cordial and very professional. The service department is excellent. I recommend this dealership to everyone I know that is interested in owning a Mercedes Benz automobile. More

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