Erica Hughes
Erica Hughes at Ken Ganley Kia Mentor

Erica Hughes | Page 13

Service Advisor

Ken Ganley Kia Mentor

9090 Mentor Avenue
Mentor, OH 44060

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4.7
137 Reviews
4.7

137 Reviews

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137 Reviews of Erica Hughes

March 24, 2023

Dealership Rating
Employee Rating

Friendly staff. Clean building. Fast service. Great selection. Erica in service was super nice and friendly. More

by Babykylie07
Recommend Dealer
Yes

Other Employees Tagged: Zach Piotrowski

Mar 27, 2023

Ken Ganley Kia Mentor responded

Hi, we are very happy to have provided you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help!

March 24, 2023

Dealership Rating
Employee Rating

Erica was wonderful from the moment we walked in the door. Very friendly, knowledgeable, helpful, and warm. She was honest and fair when giving the quote. She's definitely a gem! More

by HungarianLeprachaun
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Mar 27, 2023

Ken Ganley Kia Mentor responded

Hi, we are very happy to have provided you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help!

March 14, 2023

Dealership Rating
Employee Rating

Service representative did a great job of explaining everything that would take place and the timeline involved. She presented me with a couple of options recommended by the techs, but with a no pressu More

by MIKE_NADA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: I think her name was Erica.

Mar 16, 2023

Ken Ganley Kia Mentor responded

Hi, we are very happy to have provided you with such a positive experience! We hope you have a great day!

March 10, 2023

Dealership Rating
Employee Rating

Great service they did they thang. Would recommend to go back! People were very friendly. More

by akirah_barrett
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Nate Ferris, Michael Lindner, Brian Snowden , Jason Baker, Chelsey Padula, Zach Piotrowski, Michael Ross

Mar 13, 2023

Ken Ganley Kia Mentor responded

Hi, we are very happy to have provided you with such a positive experience! We hope to be of service to you again in the future. Best wishes, Ken Ganley Kia Mentor

February 19, 2023

Dealership Rating
Employee Rating

very happy with the service team and mechanics. have had our cars serviced there for many years. always done professionally and on time. More

by jskerl
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Nate Ferris , Chelsey Padula, Zach Piotrowski

Feb 21, 2023

Ken Ganley Kia Mentor responded

Hi, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

January 25, 2023

Dealership Rating
Employee Rating

Greeted promply by courteous staff. Service department very efficient and helpful, always going above and beyond in the care of my car. More

by George
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Nate Ferris, Michael Lindner , Chelsey Padula, Zach Piotrowski, Michael Ross

Jan 27, 2023

Ken Ganley Kia Mentor responded

Hi George, thank you so much for your positive comments about Ken Ganley Kia Mentor! If you have any further questions, please give us a call. We're always happy to help!

January 06, 2023

Dealership Rating
Employee Rating

I have had a few problems with the car since I bought it almost 2 years ago but the service I have received has been outstanding. The people are so friendly and knowledgeable. More

by oliveoil36
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Nate Ferris , Chelsey Padula, Rebecca Banks

Jan 09, 2023

Ken Ganley Kia Mentor responded

Hello, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

January 03, 2023

Dealership Rating
Employee Rating

Erica is always AMAZING! She always takes great care of me and my service needs! I completely trust the service department to make sure my car is safe! More

by jnpsadams
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jan 05, 2023

Ken Ganley Kia Mentor responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Ken Ganley Kia Mentor! Please don't hesitate to reach out if there's anything additional we can do for you.

June 12, 2022

Dealership Rating
Employee Rating

Everyone there was really nice. It didn’t take that long for them to get my service finished. And they have comfy couches in the waiting room and a TV to watch. More

by dmhalko
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Nate Ferris, Michael Lindner , Jacob DeMeza, Chelsey Padula, Zach Piotrowski, Michael Ross

Jun 14, 2022

Ken Ganley Kia Mentor responded

Hi, we are very happy to have provided you with such a positive experience! Thank you so much again for your feedback! We hope you have a great day!

May 06, 2022

Dealership Rating
Employee Rating

When I first walked into the showroom, I was distraught over the issues I was having with my current vehicle. Sam and his manager spent a lot of their time and energy to make sure I was completely happy! W More

by Jarrod Burns
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Michael Arnoff , Jason Baker, Timothy Gough, Samuel Pelissier, Zach Piotrowski, Michael Ross

May 08, 2022

Ken Ganley Kia Mentor responded

Hi Jarrod, thank you for your kind review; we are happy to pass along your comments to the team here at Ken Ganley Kia Mentor! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!

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