Erica Miller

I created my appointment online and requested a certain representative during the online appointment and when I arrived that representative was there, but I did not get him .. Also, I came in for an Oil ch representative during the online appointment and when I arrived that representative was there, but I did not get him .. Also, I came in for an Oil change and was told during the process that when my car was finished in the service department, it wouldn’t start and my battery was dead… We have never had a problem with our battery since we bought our car from you in 2022… I went ahead and bought a new battery l, which we feell should have been under warranty .. I won’t do that again, when we bring our car back … More

by KMON1447 Verified Customer Verified Customer

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The service department was amazing. I had recently purchased the car so they took care of of everything as something they should have noticed during inspection and got me in and out sam I had recently purchased the car so they took care of of everything as something they should have noticed during inspection and got me in and out same day. Very friendly and courteous. More

by DAPHNEWISTRAND Verified Customer Verified Customer

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I had a great interaction with everyone with the exception of my service associate. Brian. Brian was very patronizing and condescending and did not tell me upfront how the process would take place.. exception of my service associate. Brian. Brian was very patronizing and condescending and did not tell me upfront how the process would take place.. I dropped my vehicle off a little after 11, he asked me if I would be waiting on my vehicle and I told him no my daughter would pick me up.He said he would text me and let me know once there was a diagnosis I did not hear from him so I called him at 5 o’clock. He then told me that it could take 24 to 48 hours before I had a diagnosis I was floored I said I should’ve been informed of that when I dropped my vehicle off he told me that he had told me that. I reminded him of how our conversation went and he denied it. I said that’s neither here or there I wasn’t gonna go back-and-forth with him and I told him that I would see him once he called me. I called back again and asked him if I had purchased rental car coverage . He told me he didn’t know and that he’d have to have a diagnosis first before he could check to find out, I said oh OK hung up again and I never heard from him until I got a text the following day at 3:16 that my vehicle. should be ready tomorrow or Thursday because it had a differential problem which is what I told him from the beginning because my friend had the same exact problem. I got a text an hour later. Saying my vehicle is ready. So at this point I feel like he was trying to aggravate me by telling me at 3:16 my vehicle should be ready tomorrow or Thursday when in fact, it was ready an hour later, so when I came to pick up the vehicle, I spoke with the manager, Andrew, who was very polite and very helpful and satisfied my concerns and “feelings” about Brian. We all have a bad day from time to time. I am a people person and took time to reflect on how I may have caused Brian to ‘feel’ a certain way towards me, but I could not recall any justification for his negativity. Even if there had been a justification there is no way someone in a service oriented field has a right to have a customer feel uncomfortable or disrespected. You can always get your point across in a professional manner. More

by GIVEGODACHANCE Verified Customer Verified Customer

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I will choose to come here in the future and when my lease is look here to get my next vehicle! lease is look here to get my next vehicle! More

by TAMI.SULLIVAN4868 Verified Customer Verified Customer

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Both times I went to the service department nobody knew what was going on with my car. They didn’t even know it was there actually. I was extremely disappointed what was going on with my car. They didn’t even know it was there actually. I was extremely disappointed More

by Joanie.harlow Verified Customer Verified Customer

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Matt was excellent in making us feel like a priority and sending updates so we knew what to expect time wise. sending updates so we knew what to expect time wise. More

by KNH423 Verified Customer Verified Customer

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Best service I've received hands down I can't say anything better than to go with this dealership for your automotive and service needs anything better than to go with this dealership for your automotive and service needs More

by JSPANIER925 Verified Customer Verified Customer

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The service was great. The facility was nice and clean and very cozy. Everyone had smiles and made you feel welcome. The facility was nice and clean and very cozy. Everyone had smiles and made you feel welcome. More

by MARENOMOORE1 Verified Customer Verified Customer

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Courteous professional, kept me informed. Repairs were done, timely, and into my expectations. Thank you, Hyundai Repairs were done, timely, and into my expectations. Thank you, Hyundai More

by NEPTUNEDTHR48 Verified Customer Verified Customer

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Very prompt. Very courteous. Honored my appointment time. Finished the service within the timeframe they expected. Very courteous. Honored my appointment time. Finished the service within the timeframe they expected. More

by meinberg Verified Customer Verified Customer

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